Reviews of Eurostars Das Letras

Walking distance from central square of Lisbon. Gym is ok and has a good sauna and breakfast. Did have some waiting time at the check-in due to one staff. Would for sure stay here again in the future.

Great hotel. More like a nice 4 star, rather than a ,5 star, but still very good Nice breakfast bar with lots of different cheese and sausage, great coffee. Even champagne! Staff was friendly and helpful. Great location to nearby parks and up and coming trendy bars and restaurants. Would stay again for sure!

Very bad hotel, the bathroom is extremely small, and there are too many doors. It feels like I am constantly opening and closing the bathroom door, toilet door, and the baffle on the bathtub. The way the shower water comes out is very strange. On the first night, I thought there was no water in the shower. I called the front desk more than a dozen times but no one answered. I asked Ctrip to contact them but they couldn't get through. I had to go down and find someone to fix it myself. I asked the front desk why no one answered the phone, and she said we were too busy. Is this the reason? She also said that usually someone would answer the phone, and asked me to call more. I said that I called more than a dozen times but no one answered, and she said that it was because we were too busy. The shower gel nozzle is broken, and nothing comes out when I press it. The facilities are old. The hotel is east-west oriented and very cold. The sound insulation is not ordinary bad. I usually don't pick on the sound insulation of hotels because it is a common problem, but this hotel is so bad that I know that the people living next door are Indians. I passed by the front desk several times, but no one was there. The next day, the Wi-Fi was disconnected, so I went to the front desk to ask them to debug it. It took a long time to find someone. After entering the hotel lobby, I had to go down three or four large stairs. There was no doorman to take my luggage. It was not that the doorman did not take it, but there was no doorman at all. The hotel is in a bad location. You have to climb a very steep slope, which is very tiring. After climbing it once, I always took taxis.

The hotel is in a good location, not far from Lisbon's old town, about a 15-minute walk, and near Liberty Avenue. It takes 5 minutes to walk directly to the subway and bus station, where major luxury stores are gathered. Considering the high and low roads in Lisbon and the low Uber fare in Lisbon, it is still recommended to take Uber which is easier. There are several breakfast bakeries near the hotel, which are delicious. The bed is quite big, so it's basically no problem for two adults to sleep with a child. The hotel has its own parking space, which costs 15 euros a day, but there is a timed parking space at the door, which costs 3.2 euros every two hours from 9 a.m. to 7 p.m. Parking is free from 7 p.m. to 9 a.m., and it is free all day on Saturdays and Sundays. The biggest bug is that you can only buy a parking ticket for a maximum of 2 hours at a time, which means you have to buy it every 2 hours. So if you park your car at a hotel and take a taxi to go out for fun, it may not be suitable to park on the roadside. Parking tickets can only be purchased with coins, which I really feel is unreasonably designed. The service staff at the hotel are very nice and kind. It was our first time to buy a parking ticket by ourselves. The hotel staff patiently took us to the machine for a practical demonstration. Once we bought a parking ticket without coins, so we went to the front desk to change money. The front desk didn't have that much money, so the boy took the initiative to lend it out of his own pocket. We are indeed very touched. Like 👍🏻

The overall stay was average. We booked a king-size bed room for two adults and one child. When checking in, the waitress asked me to show all my passports (ALL). After I showed the passports of three people, she said that I booked the hotel on the platform as one person and now I need to pay more for three people. I had no choice but to pay 60 euros a day because it was too late to book a hotel now. After we paid more, the service did not change. It was still the original king-size bed room. Even the towels, toothbrushes and slippers were provided according to the standard of 2 people. I was very unhappy about this and felt like I was being calculated.

The hotel is in a great location. Go down a small road to Avenida da Libertad, and walk less than 1 km to the Glory Elevator. Walk in the other direction and there is a large supermarket, Pingo Doce, less than 1 km away. The room is very clean, but European hotels are small. It is almost impossible to move to the balcony after adding a bed. This one is 24 square meters. The bathroom design is not very reasonable. The door faces the bed. If someone has to get up early to turn on the light, others will not be able to sleep well. But the design of European hotels is old-fashioned, and most of them will not consider such problems. The service is very enthusiastic, and the front desk is responsive. When I checked in, I said I wanted a balcony room. The front desk not only gave me a balcony room, but also a balcony room with a view of the Castle of São Jorge. I asked them to microwave noodles and freeze an ice pack in minutes. The breakfast is very rich, smoked salmon is standard, and other meat, eggs, bread, milk and fruits are also of high quality. I eat salmon with raw vegetables every day, which can be regarded as a supplement of fiber. By the way, the hotel provides a glass bottle of drinking water every day, and you have to buy it yourself after drinking it.

It's a little below 5-star standards. The front desk asked me to check in early when I saw that there was a room available.

The overall experience is good

Convenient transportation, clean and hygienic

The hotel is in a good location, rich breakfast, and the room is spacious