The White Swan Hotel Halifax by Compass Hospitality

DO NOT USE THIS HOTEL ...booked a room in Feb for a stay on 3rd July and received confirmation of booking . On the day of our proposed stay , I contacted them regarding parking. I was then informed my booking had been cancelled and they had contacted me . This was not true . Beware !!!

Booked excecutive double wouldnt like to see an ordinary double Windows in the room were all frosted the onl window with clear glass looked out onto a dirty fire escape the bed was at a you couldnt easily out of it the mattress dipped in the middle so we both rolled into the middle . There was water in the kettle cups heavy and thick and no glasses on the tray like you expect in an executive room .The tv was only small screen tv The only saving grace was the bathroom lovely shower and modern We spoke to reception staff when we left who were very nice they advised us to e mail they gave us e mail address but unfortunatley appears not to be in use

Booked this hotel for an event 4 months in advance as a non cancellation. We booked here for the convenience of being in town and not having to rely on taxis. They cancelled on us 2 weeks prior to the event! Tried to book somewhere else in town but everywhere was full so had to use a Airbnb around 4 miles away. Be warned.

Noisy ( 4/5am woken on both nights with noise from the hotel basement- not street noise ) dirty room - filthy cushions and valance on the bed, cobwebs, dirty mug and glass. Disappointing breakfast. Staff trying their best - no management on site apparently- and obviously used to fielding the same complaints with platitudes but no action. Very dingy gloomy dark room (106).

The hotel is reasonably comfortable if dated. It's in the town centre so very convenient. The bed was very soft but I had a good night's sleep. There were some odd features, such as a phone socket in the bathroom. Didn't eat in the hotel so cannot comment on that.

Excellent welcome in a very convenient hotel to all major attractions in Halifax.. ideally placed for the Piece Hall Victoria theatre and shopping Just felt it was looking jaded and dated in places but was still a very imposing beautiful building

We arrived in the afternoon to be told our room wasn’t ready so we went out for the day. We arrived back went to the room and there was no signal in the tv. I went to reception to report it to be told there’s now tv in the whole hotel. I don’t know why we didn’t get told this on arrival? (Twice!) I asked for a refund so we can go to the premier in , the staff member agreed that we should have gone there as it’s much better! He said he couldn’t do the refund, we had a smart tv but with a universal remote, I asked for a room with a proper remote and he refused and said they all have this universal remote (ok, like you throw away the real remote and spend money to replace it with an inferior remote!). So I’m sat here wanting to relax after a long day having to leave a bad review instead. STAY IN THE PREMIER INN!!!!

Very dated hotel, rabbit warren of corridors, strange closed areas, the Grand Ballroom is the stuff of The Overlook Hotel, while I never found The Fitness Room, a mythical place that seemed to be down another flight of stairs BUT clean, warm and lovely staff. It has personality that some will loath, others will find interesting … who needs another bland Holiday Bin when you could stay here ?

Absolute disgrace of a hotel and policy. I booked a room here as I was going to a gig in Halifax. So, bought a ticket and booked the hotel months ago. Got a cancellation out of the blue. It was decided to cancel all bookings and rent out the 39 rooms to illegal migrants. I could only book 5 miles out of the centre because everything was booked up. Absolute disgraceful way to treat customers. I really hope after this hotel is open back to the public, people remember how they treat good, honest customers. #absolutelyfumingmad