We booked two rooms for two nights. The hotel facilities were old and smelled damp. After arriving and dropping off our luggage, we went out to play. We returned late, but didn't notice the door peephole had fallen off, allowing us to see inside the room from the outside. The next morning, around 8:00 AM, we reported the broken door to the front desk. Before I could finish, the staff member asked if I was referring to the peephole. I replied yes and requested a room change. They said, "Okay, we'll arrange it." This suggests they knew the peephole was broken and that we could see inside from the outside, but they ignored the issue and gave us the room anyway. I decided to just move, but I didn't pursue the issue. After our outing, we returned to the hotel to rest and discovered we hadn't been offered a room change or contacted. We immediately contacted the front desk, and the woman said they hadn't been briefed on the room change and assumed we didn't need to move. They ultimately refused, claiming the rooms were fully booked.
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