Reviews of Staycity Aparthotels Liverpool Waterfront

Response from Property: Thank you so much for your wonderful feedback and perfect scores across the board. We’re delighted to hear that you enjoyed our central location, spacious rooms, and the convenience of the in-room amenities. It’s great to know the gym met your expectations and that our reception team made you feel welcome throughout your stay.We appreciate your comments about the shower size and will keep this in mind as we continue to improve our guest experience. We’re thrilled that you plan to stay with us again, and we look forward to welcoming you back on your next visit to Liverpool.Warm regards,

Response from Property: Thank you so much for your wonderful 5/5 review. We’re delighted to hear you enjoyed our service, and it’s lovely to know the chocolate egg at check‑in made your little one happy. We’re also glad you found the room clean and appreciated our central location — being just a short walk to Albert Dock and the shopping areas really does make exploring Liverpool easy.Thank you again for staying with us. We hope to welcome you and your family back soon.

Response from Property: Thank you so much for sharing your experience with us. We're delighted to hear that the studio apartment suited your 3‑night stay and that our team could make things a little easier with early check‑in, complimentary refreshments, and luggage storage. It’s great to know the location worked perfectly for exploring Liverpool and that you found the room quiet and comfortable.We appreciate your feedback about the shower door and will make sure our maintenance team takes a look. Your comfort matters to us, and comments like yours help us improve.We’re thrilled to hear you’d stay with us again and look forward to welcoming you back on your next visit to the city.

Response from Property: Dear Guest,Thank you so much for your incredible feedback and for awarding us top marks across all categories. We’re thrilled to hear that your family stay was such a positive experience.It’s wonderful to know that the complimentary upgrade was appreciated and that your two‑bedroom apartment was spotless, comfortable, and fully equipped with everything you needed. We’re also delighted that our secure parking and convenient location added to the ease and enjoyment of your visit.A special thank you for your kind words about our team — we’re so pleased they helped make your stay memorable.We’re delighted you plan to return, and we look forward to welcoming you back for another fantastic stay.

Response from Property: Dear Guest,Thank you so much for your lovely feedback and for rating us so highly across cleanliness, surroundings, and service. We’re delighted to hear you enjoyed your stay, found the apartment well‑equipped, and appreciated the comfort of the bed and the quality of the shower. It’s great to know our location made it easy for you to explore Liverpool on foot.We’re sorry to hear about the issue with the USB sockets — that’s certainly not the experience we want for our guests. We’ll have our maintenance team look into this right away. And while we’re close to the waterfront, we understand the note about expectations and appreciate you mentioning it.We’re really glad you had an amazing stay overall, and we’d love to welcome you back again.

Response from Property: Thank you so much for your outstanding 10/10 review. We’re delighted to hear that you enjoyed your stay and that our location, facilities, and service all contributed to a great experience. It’s wonderful to know you found the apartment spotless, spacious, and well‑equipped, and we truly appreciate your kind words about our team.We’re especially grateful that you’ve chosen to stay with us multiple times — your continued trust and recommendation mean a great deal to us.We look forward to welcoming you back again.

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear you were happy with aspects of your stay, and we truly appreciate you taking the time to let us know where things could have been better.We’re sorry to hear that the room layout and storage options didn’t meet your expectations. Your comments about the lack of space to hang coats and towels, as well as the difficulty accessing one side of the bed, are very helpful — we’ll be reviewing this to see how we can improve the setup for future guests.We also apologise for the hair found in the shower. This is not the standard we aim for, and we’ll be addressing this with our housekeeping team to ensure it doesn’t happen again.Thank you again for your honesty. We hope we’ll have the chance to welcome you back and provide a much smoother experience.

Response from Property: Dear Guest,Thank you so much for your wonderful feedback and for awarding us top marks across all categories. We’re delighted to hear that you enjoyed our excellent location, found the studio spotless, and appreciated how well equipped it was.Your kind words about our friendly and helpful staff mean a great deal to us. We’re thrilled to know you had such a positive stay and that you would definitely return.We look forward to welcoming you back.Warm regards,

Response from Property: Thank you for sharing this detailed rating and feedback. It’s great to see that the accommodation, cleanliness, surroundings, and service all scored highly, and that the location worked well for your visit. Your note about parking height restrictions is very helpful, as it’s something that can affect guests depending on their vehicle size.

Response from Property: Hi there,Thank you for your wonderful review and for rating us so highly across all categories. We’re delighted to hear that you enjoyed the excellent in‑room amenities, especially the small kitchen and the spacious layout — it’s great to know these features helped make your stay more comfortable.We also appreciate your feedback on the surroundings, and we’re glad that overall you had such a positive experience with our service and cleanliness.We hope to have the pleasure of welcoming you back again.Warm regards,

Response from Property: Hi Danielle,Thank you so much for your fantastic 10/10 review! We're thrilled to hear that our location, facilities, and team made your stay in Liverpool extra special. It’s great to know that the convenience of an apartment and onsite parking added to your experience. We truly appreciate your recommendation and hope to welcome you back for another wonderful weekend soon!Kind regards,Reception team

Response from Property: Thank you for taking the time to share your experience. We're glad to hear you found the room clean and functional. We understand that our location in a quiet alley and the compact layout of our serviced apartments may feel different from more traditional setups. While our parking is limited and space is tight, we do our best to accommodate all guests and appreciate your understanding.Regarding laundry facilities, our washer/dryer is located in the common area on the ground floor and is available 24 hours a day for all guests. A small charge applies to help us maintain the service. We truly value your feedback and hope to welcome you again.

Response from Property: Thank you so much for your thoughtful review and high rating—we’re thrilled you found the location, amenities, and service to be top-notch! Being close to the waterfront and Liverpool ONE really does make exploring the city a breeze. We're sorry to hear about the initial smell in the room and the nighttime noise with the window open. Your feedback is incredibly helpful, and we’ll look into both to ensure an even better experience next time. We’d love to welcome you back for another stay soon!

Response from Property: Hi Obie_,Thanks for the thoughtful review! It’s fantastic to hear the hotel’s modern vibe and exceptional staff made such a strong impression — sounds like they really nailed the service and surroundings.Appreciate the honest note about the bathroom mold. Even small issues like that can make a difference, and your feedback helps highlight what could be improved to make a great stay flawless.Your recommendation carries weight, and I’m sure future guests will find it super helpful. If you ever go back, here’s hoping it’s mold-free and even more memorable!