Reviews of City Studios - Rodney Street

the check-in. It took an hour to complete the check-in process. They need to smooth out this process. Otherwise, the stay was good.

Absolutely fab highly recommended

Everything is fine. We can easily check in via phone call. However, the code for my room is not work, they change us to other room. In general, it’s not too bad.

Fantastic location for visiting Liverpool. Fuss free check in with clean rooms and comfy beds. A well equipped kitchen with everything you need for your stay and complimentary tea, coffee & milk which is just what you need when you arrive. Second time we have used this accommodation and it wont be our last

Perfect location, very comfortable beds, well equipped, we booked 3 rooms in total would definitely book again. Booking and arrival instructions clear and precise

I made the booking the day before I was due to arrive. I received no communication from the hotel, but that sometimes is the case for normal hotels with a lobby. So I arrived at the property, it was cold, windy and training. There is no way into the building, it is basically a private residence. So I tried the telephone number and email address in the Agoda Booking. Number not working and no response from the email. I have to search around on tghe internet until I finally found a number that would work. All of this while in the rain and cold on the doorsteps. I spoke to someone and they said I should have filled in the documents sent to me. I pointed out that that they had not sent any documents. 'Oh, looks liuke we made a mistake'! Yes indeed you did! I then got an email asking me to fill out the online regiatration form and also to pay 50 GBP for the deposit (not mentioned before). Again, all while on the rainy doorsteps. Classy move! Finally after more than an hour, I was in. Lovely room, as per the pics. Bathroom is a bit old, but functional.

We didn't even get through the door. Why? Because you are required to send photo id via email before being sent a code to enter the building. Think about it. Firstly you are sending an identity thiefs holy grail via an insecure link where any one can do a runner with your DOB, Address and driving licence. Secondly, this company is opening potentially compromised links via email at will. Have they never heard of phishing? They obviously have more confidence in their mail scanners than I have. That they are treating PII so cavalierly should be red flag to anyone with a modicum of cyber security knowledge. They say it's because the building is unmanned, but I've booked lots of other accommodation without manned check in desks This is probably not a honeypot scam as they seem to have real, albeit poor reviews, but it has all the red flag warning signs. Avoid unless you want to risk id theft

I stayed here with a group of friends and had an ABSOLUTELY HORRENDOUS experience. DO NOT BOOK AN APARTMENT WITH THIS COMPANY. Firstly, we were only given the code to get into the appointment until 2 and a half hours after we contacted them as they didn't send the details through (as well as having to send them a £50 deposit and our ID - which was not in the details when we booked the apartment). Then when we got into the building, the key for the apartment wasn't there. We then realised that there were people in the apartment that we were meant to be staying in. I was later told by the manager that someone in the office had sent the details for the apartment to the wrong people. We booked the room for 4 adults and because they gave the apartment to someone else the only other option they had for us was 1 room for 2 adults. So we had 4 adults sharing 1 double bed!!!! Just to get into apartment, took 22 phone calls to the office! After this experience I contacted the company, they constantly lied, they said the manager was in a meeting when in fact the manager was on annual leave (as confirmed by the manager once I eventually got to speak to her). They said they would get someone to call back to discuss my complaint, which unsurprisingly never happened. I emailed them the full details of the complaint, as I was told to, but they didn't even respond to my email. They have unhappy customers ringing but no-one will actually speak to them as they don't want to deal with the complaint. I was told the complaint had been passed to the owner but they couldn't give a time frame for when this complaint will actually be dealt with. It is an absolute joke of a company and the WORST customer service I have ever experience. A one star rating is too high for this company. ABSOLUTELY HORRENDOUS.

I booked for a group of 12 older gentleman 6 weeks ago through ***********. I tried several times through email to ask them about wheelchair accessibility but received no response. The balance was paid to them 5 days ago but received no instructions on how to check in. One telephone number I was given was not in service and the other never answered. Then at 9pm last night (less than 24 hours before my booking was due to start) someone contacted me to say that they were full and were cancelling my booking. The only alternative offered being to split our group up and have half of us staying 5 miles out of the city centre. When I explained that our group were from out of town, had no transport of their own and some had mobility issues they offered us no assistance. I now have 12 gentlemen arriving in Liverpool this morning who have paid for accommodation, but have nowhere to stay, so will have to pay again for somewhere else at last minute rates. This company is an absolute joke.