Holiday Inn Express & Suites DETROIT NORTHWEST - LIVONIA by IHG

The stay was great until the morning. Your hotel “manager” at the front desk wanted to argue with an employee in the phone for being ten minutes late to work, and then loudly discuss it with a couple of other employees standing at the front desk while my kids and I are sitting in the breakfast area trying to eat our breakfast. Very rude, very unprofessional, and not something any hotel guest should have to hear. Otherwise, hotel was clean, room was as expected snd the guy working in the breakfast area was great with keeping things stocked.

Friendly and comforting staff, made check in and out very easy. Room was amazing comfort and quality. I will return and recommended for family and friends.

Bathroom was not terribly clean especially around baseboards. Cinnamon rolls at breakfast were very stale. Disappointing.

Our stay was very pleasant, and the breakfast was great, several choices of breakfast food and the coffee was smooth and creamy, Thank you Holiday Inn

Slow check in but room was clean. Service was good. A bit noisy. Some patrons arguing.

Room was comfortable, but, the house keeping doesn’t do a good job cleaning the rooms.

Every staff member of every shift was very polite and when I checked in I didn't like being located close to the lobby and elevators and the lady was more than happy to relocate me to a quieter floor.

Internet was spotty. Rooms were definitely not quiet. This is a critical aspect of hotel stays. Doors are paper thin and do not keep noisy sound out. Windows do not block regular conversations happening outside them. This is especially annoying when past 10PM and continuing into 1-2 AM. Noise pollution is the biggest problem in a hotel stay.