WEI Retreat Tianmu Lake

The service is very average, not as good as the five-star international chains. Personally I feel it's not worth the price.

The natural environment is really good, the hotel design is also good, the service is very good, and everyone is kind and hospitable! The breakfast is rich and delicious, and the chef for the dinner is average. It's pet-friendly, but when I arrived at the front desk, I was told to add 500 for a night's cleaning fee. It was a bit unexpected, and the price should be clearly marked in advance!

I generally don’t write reviews very often, or they all have good reviews! My stay this time was really bad. 1. I checked the box to allow pets when booking a room, but there was no prompt on the booking. There is a 500 cleaning fee for pets in this hotel. When I arrived at the front desk, I was told that you didn't call to ask before. If you asked, you could choose whether to check in or not. The attitude is a little bit, you have already booked with Ctrip, but if you don’t stay, you still have to pay for the room. 2. The room was stuffy at night. I wanted to have a meeting with the air conditioner, but the air conditioner didn't cool it. Call the front desk, and the front desk asks the guest room aunt to do it. The guest room aunt said that the engineering department turned off the air conditioners! There are children in other rooms and it’s cold! ! ! I don't understand, why should we turn on the air conditioner when the other rooms are cold? Auntie also said that if you feel hot, open the balcony door. We live on the second floor. There are trees outside the balcony. It's cool when we open the door, but there are also a lot of bugs! Why can't a room with more than 2,000 a night have air conditioning? Didn't sleep well all night. 3. Deluxe lake view twin room, the room is relatively small. There is only one single sofa in the room. The sleeping pillows were also very uncomfortable. There is no such thing as a bicycle as a gift. The hotel environment is also quite average. There is not much place to walk around, and the restaurants are average. In summary, it was a very bad stay experience. This is the worst experience in a hotel at this price.

The environment of the hotel is very beautiful, and the service quality is also very high. The hotel shows a sense of design everywhere, which is highly recommended. Private cinema is highly recommended! ! !

No service, no sense of time I made it clear more than once in advance that I would go back to Nanjing for a meeting tomorrow morning and hoped that the meal would be delivered to the room earlier, but it was said that it could only be delivered at 7:30. The meal was not delivered at 7:30 the next day, and I had no time to leave. When I opened the door, I found that the meal was being served in another room. You plausibly said you wanted to go to a restaurant to eat. The front desk told us in advance, the restaurant told us in advance, and it was noted on the order that the room would be delivered at 7:30. I took a picture of the invoice on the first day, and it was clearly stated that the time does not matter, just open it. When I left the next day, there was no invoice, and when I opened it again, I didn’t know where to look (I have stayed in different hotels many times) I'm very angry. It's far worse than Zhuxigu, Meikeshan, etc. They don't take the guests seriously. It doesn't matter if the service is not professional, and they don't take the things they explain seriously. In addition, there is no water in Tianmu Lake. Therefore, friends from Nanjing do not recommend coming here for vacation. The environment is good and the scenery of Tianmu Lake is not recommended now. I'm very busy at work, so I just want to find a place to rest during the weekend. This is not recommended anyway.

The most speechless thing about a hotel with extremely bad reviews is that I ordered a bowl of beef noodles at the hotel (just a very ordinary bowl of noodles) worth 88 yuan. There is a 15% service charge when it is delivered to the room. This is the first time I heard that If it is delivered to the room, there will be an additional service charge, or if the customer goes to the kitchen to get it himself, there will be no charge. I would like to ask if there is no charge for the 88 yuan beef noodles. Also, the breakfast is terrible. The room fee of 3,000 yuan is just for this service. When the hotel learned that I wanted Ctrip to leave a review, they kept harassing me. After a while, they told me that the manager wanted to apologize to me, but I refused (I said: You all said that the company stipulates that there is a service fee, so why apologize?) After seeing that I did not accept it, Called me again to harass me and said that someone was looking for me and needed to be transferred. I asked who was looking for me and the front desk said: I don’t know. I asked: Is it your manager? I have made it clear that I don’t need your apology. The front desk replied: It may be someone who knows you. I transferred the call and said: Someone who knows me didn't call me but called your front desk and asked to be transferred to me. I thought to myself that you are not out of your mind. Overall, the experience in this hotel is quite poor. I don't want to give it to me for free. Come again

The environment is because Tianmu Lake has been in the dry season in the second half of last year, and the lake surface has become a foreshore, but neither Ctrip nor the hotel has truthfully informed. Some fool consumers!

The scenery and design are very good, and the service is very good, but there are a lot of problems with the facilities: 1. The washlets in the bathroom are not fully heated, the cushions are warm but the water flow and wind are cold; 2. The temperature control panel of the whole house is above the bedside table. It is too short. It was blocked by various decorations and could not be found. After finding it, you have to squat down to see the temperature display clearly; 3. The lights in the room, study room and bathtub area are controlled together. There is no separate socket next to the desk. It is impossible for one person to sleep while the other reads a book or takes a bath. Is it difficult to have separate lights on the desk and next to the bathtub? 4. The top shower in the shower is too high, but this is probably because of the floor height limit; the shower switch is a bit complicated; 5. When writing at the gate, there is no ready-made ink, and there is no water to grind the ink. There is only one front desk stationed service that can't keep up.