Hotel Murrieta

Very good this is not the first time I write to expose something, but to do it in a negative way. I have traveled, I have been to many places, hotels, restaurants... When I write things, it is because the experience is satisfying, because I have given some people or places a positive view. In this case, as I said, the situation is just the opposite. On Thursday night, something happened, so I had to go to Logrono with my partner. Looking for hotels in the city center and checking several hotel pages, I tend to prefer Hotel Murrieta, especially because of its location. After shuffling several options for it and looking for a double room, between some prices and the double bed option I chose, I chose the one that met all the requirements. I paid online and received an email confirmation. Happy life, on Saturday, July 3, 2021, my friend and I arrived at the hotel. We introduced ourselves to the receptionist and he kindly gave us room 409. We walked there, opened the door and did not go in. I saw that there were two beds instead of double beds. I closed the door, we went to the reception desk with kindness and understanding, it was a mistake, no more, I commented to the friendly receptionist and he gave us the key... When Dr. Jekyll became Mr. Hyde. I commented on the problematic element (polite), there are two beds in the room, and their rude answer is: "More Double bed. His answer was that, fortunately, there is only one double bed on each floor, which is what you get when you book. For that answer, I replied that on the Internet, I have two options in front of the screen, one is a double bed and the other is two beds. The double bed is a bit expensive, but I brought it. Well, almost screaming, he told me it was a lie, I was fabricating it, and the two options were of the same value. I insist that this is not the case, because it depends on the booking page, there are multiple prices, as we all know, because it keeps telling me loudly that I am a liar. I leave the box, I must take it seriously, and tell him that although what I said is completely true, anyone looking for a hotel knows that for the same room, there are different prices, depending on the use, and even if the website In the case that he is right and their values are the same, if he gives me two choices, I choose one, he must respect the time. Well, he kept telling me that I was a liar, and in the end he said that I was wrong, and that I made a mistake when booking. In other words, I took out my mobile phone and showed him the confirmation letter. The confirmed reservation includes a room with a "double bed", very clearly, written in Spanish, and confirmation of the price and payment. That being said, he disagreed with me and turned around and told me that because of me, he had to leave someone else without a double bed, so that I was happy. He gave me 507, very rude and very bossy. I have never happened to such a thing. But to my surprise, in a step at the reception, some people made new complaints. I think they received the 409 he first provided to me and as compensation, he provided them with free breakfast... .. seems to be correct. I have devoted myself to the hotel industry for 20 years. In several hotels in Santander, I have never seen an equal person in my life, so rude, lacking respect, calling some customers a liar, I really swear I will be with him Go for total kindness and thinking, when it gives the key, it will not be a major problem is a mistake, I did not give it the first importance. But such a person deserves my first time writing tirelessly to harm someone's interests rather than praising their work. As for the room, it is very basic, things are very shabby and half broken. kind regards.

Zona estupenda, muy cerca de la zona con más ambiente de la ciudad.

Très bon hôtel, seul bémol, pas de parking fermé.

EL HOTEL ESTA A ESCASOS METROS DEL CASCO ANTIGUO DE LA CIUDAD DE LOGROÑO, LA PRINCIPAL ZONA DE OCIO DE DICHA CIUDAD. ADEMÁS MUY CERCA DEL HOTEL MURRIETA HAY UNA GRAN PLAZA CON PLAZAS DE APARCAMIENTO GRATUUTAS. POR TODO ELLO EL HOTEL MURRIETA ES UNA EXCELENTE ELECCIÓN PARA PERNOCTAR EN LA CIUDAD DE LOGROÑO.