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Best Western Plus Stoneridge Inn Conference Centre Guest Reviews
4.3/5
Very Good
77 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(77)
Positive reviews(37)
Negative reviews(4)
Xiaowan
Queen Room with Two Queen Beds
Checked in Jan 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
Very good hotel, good service, breakfast is not a buffet
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Guest User
Checked in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 18, 2024
This hotel is excellent. The front desk staff are friendly and efficient, the rooms are spacious and very clean, and the beds and pillows (SIX!!) are superb. The facility is tastefully appointed and spotless. The complimentary breakfast is easily the best Ive ever eaten, with a vast array of choices all (self) served on real plates with actual cutlery
Guest User
Checked in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 23, 2024
Great location, wonderfully clean and well laid out. Warm and welcoming staff. We noted that the hotel was in perfect condition. The bed and room was very comfortable. Love that this location has a top-notch Italian restaurant on location. We'll be back for sure.
lynjrob43
Checked in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 24, 2024
Was there for a wedding and the room decorations and vegan dinner was superb…..still trying to figure out to make delicious carrot cake without dairy. Beautiful chapel on the grounds so everything just right there
Guest User
Checked in Jun 2024
Family
4.0/5
Very Good
Posted on Jun 15, 2024
It was a nice hotel experience as it was far away from other amenities. Everything you needed was there for you. The staff were very friendly. I had a number of guests there for a wedding, they offered a guest discount but it was the same price or more than what the travel search engines offered. I will let you ask the staff to explain that.
Guest User
Checked in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jun 3, 2024
Great place, fourth stay for business, always clean, great service, nice people, excellent breakfast. Only one critique that can easily be fixed with Chrome cast or Roku device, Terrible Bell Satellite TV a plethora of 1990's shows and old Sci-Fi , No provision to cast Netflix etc. to TV from Phone or tablet. Ancient technology not in keeping with most modern hotels. Other than That, Highly recommended. I Witnessed how the night manager went above and beyond to help a couple with a problem related to their wedding. Very Impressed.
Guest User
Checked in May 2024
Couples
5.0/5
Outstanding
Posted on May 29, 2024
Rooms, staff, breakfast, area to gather in lobby was excellent HVAC was quiet and even. Towels, shower, bath was just like at home. I do not have anything negative to say about this motel. If you are visiting London, this is the place to stay
sg0ring
Checked in May 2024
Other
4.0/5
Very Good
Posted on May 13, 2024
Service & Food were excellent - especially the Gluten Free options. Minor drawbacks were old TVs ( we were told they all being replaced next year ) and the heating was tricky to get going. It was a cold rainy weekend and it took a bit to get the air conditioner off and the heating on but we finally got it
Response from Property: Dear sgOring, thank you for sharing your review and feedback. We are thrilled to hear that you enjoy our breakfast and service and we apologize for the trouble you had with our ptac unit. We are working towards a new TV solution and hope to bring you larger TVs and streamlined programing by year end. Thank you for staying with us. We look forward to welcoming you back soon.
ausik9dad
Checked in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 1, 2024
Our third stay at this Inn. Staff was very friendly and helpful. Excellent location, close to South London and St Thomas. Room was spotless and housekeeping did a fantastic job from day to day. However, with all the good there was 1 bad thing. Bell Fibe TV, sucks, seriously embarrassing, laughably minimal channels 90's re-runs and a soothing aquarium channel (sarcasm). Bring your own chrome-cast and use the free WiFi to watch your own You-tube or Netflix.
Response from Property: Dear ausik9dad, Thank you for sharing your feedback and for for your loyalty. We are delighted that you have enjoyed your recent stays at our hotel. We are thrilled that our location suits your needs and that you find our staff friendly and helpful. Our housekeeping team works tremendously hard to ensure a clean and comfortable guest experience. Thank you for your feedback regarding our TV programing. We are looking into upgrade options to our televisions to bring you a better experience. We hope to have the privilege of welcoming you back again soon.
Guest User
Checked in Mar 2024
Business travelers
2.0/5
Posted on Mar 1, 2024
For the price stay somewhere else. Front reception and lobby were clean and up to date. Rooms were clean and again updated nicely. Bed was not very comfortable, and not a good quality mattress. The bedding was great. Everything was clean and fresh. Bathroom was great. The door to the rooms ( not just mine ) would slam so hard when you let go. Many times during the night when smokers would come in or out I’d wake up because of the doors slamming. Breakfast plain just ******. The eggs were runny and sausage had no flavour. The only good thing about it was that the coffee was hot. Honestly not a bad place but for what they charge per night it sure is not worth it. Then there’s a 19.99 service fee. That is kind of the cherry on top of why I stopped staying at Best Western all together.
Guest User
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
Great service, Pesto Restaurant Excellent. Very clean room. Well situated, easy access from the 401. That’s will be our halfway stop to Chicago and Montreal; The breakfast was grandiose the coffee perfect and soft music.
Response from Property: Dear Germain G, thank you for your review and feedback. We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon.
Guest User
Checked in Mar 2024
Family
4.0/5
Very Good
Posted on Mar 1, 2024
This was our second stay. Staff went out of their way to welcome us and look out for our needs. Breakfast was included and goes above and beyond. Old fashioned service that is missing in many other places.
Response from Property: Dear ramblingdutchman, thank you for choosing to stay with us again. It was a pleasure to welcome you back. We look forward to seeing you again soon.
Tour22143823497
Checked in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 28, 2024
I just had to put in a review for this Hotel . We decided to get a hotel in St Thomas rather then drive home . We got to the Best Western at 9pm and Alfonso was at the front desk . ( He puts the best in Best Western. ) Alfonso went above and beyond to make sure our night was enjoyable. We had told him why we were down and how exhausted we were . He asked if we had had dinner ( we couldn't even remember when we had lunch ) Alfonso called the restaurant to have them stay open for us to get dinner . The Executive Chef came out and said not to worry they will get us dinner . We had Chicken Pennè and it was Delicious . I can not say enough about this Best Western . If you are needing a room don't look any further as you can not do any better . The bed is extremely comfortable and the room was very clean . It also includes a hot breakfast in the morning. Thank You Alfonso we WILL be seeing you again .
Scott D
Checked in Dec 2023
Business travelers
5.0/5
Outstanding
Posted on Dec 11, 2023
My initial approach was at night in the dark and I wasn't too sure how my stay would go... I was pleasantly surprised and my expectations were surpassed. My room was comfortable and clean, and the restaurant was incredible. Great stay!
Response from Property: Dear Scott D., Thank you for you review and feedback. We are thrilled to hear that your expectations were surpassed and your stay was comfortable. We are very proud of our restaurant and it receives great accolades. It's a lovely spot to enjoy our included breakfast buffet and it so convenient for a great lunch, dinner or meet up spot with other guests. Thank you for staying with us. We look forward to welcoming you back again soon.
Guest User
Checked in Nov 2023
Other
3.0/5
Posted on Nov 27, 2023
Quiet, clean, safe, friendly front desk staff. Bathroom needs bit of an upgrade. Close to Wonderland Road to London attractions. Breakfast was good. Nice lobby. Ample parking. Beds comfortable mattresses.