Raffles London at the Owo

This hotel feels more like a 3000 CNY per night hotel in terms of overall value. It's 'luxury' in appearance only; the design and architectural style are luxurious, but the details are seriously lacking. - **Service**: First stay, and they didn't even provide toothbrushes (the staff, while enthusiastic, were quite rough, almost like from a third-world country). - **Breakfast**: The environment is nice, but everything else is very average. The service is mediocre; no one even cleared plates. It's a semi-buffet, and to my shock, there were no vegetables. - **Paper Moon**: As an independently operated Italian restaurant, it's worth trying. Since it's independently run and open to the public, it doesn't really have anything to do with the hotel itself. - **Pool/Sauna**: The crowd was a mix of different ethnicities, and their attire and etiquette were generally poor, a clear step down from the clientele you'd find at a Peninsula hotel. I didn't dare to swim. Also, the steam room was co-ed, which was very strange. The pool and changing room details were very rough, just like the rest – all show and no substance. All in all, I wouldn't stay here a second time. The value for money is very low, and Trip.com's pricing itself isn't competitive (if the hotel exceeds expectations, price isn't the primary concern, but when it falls short, it highlights Trip.com's lack of advantage in London's luxury hotel market).

[Raffles London - A War Site Where Churchill's Office is Located] I first stayed at Raffles Hotel in Singapore and fell in love with it immediately. Now, I always choose Raffles as my first choice in any city with a Raffles hotel. I have a strong need for security, so my first hotel after arriving in Singapore has to give me that feeling. The hotel provided a welcome drink (my mom and I don't drink, so we didn't touch it), and welcome snacks – so thoughtful! (The only downside is that the gender was incorrectly written here). I stayed at Raffles for two nights in a Superior Twin Room, which cost ¥17,570 including tax. The price has remained relatively stable, without much fluctuation. The bedding was incredibly soft, like lying on cotton, and every staff member greeted me with a smile! It was a very comfortable experience! My original plan was to sleep in to adjust to the time difference, so I didn't buy breakfast the first two nights, worried I wouldn't be able to get up. However, on the first night, my mom and I were fast asleep by 5:00 AM Beijing time (10:00 PM London time), thinking we could sleep a long time. But my mom woke up around 8:00 AM Beijing time (around 1:00 AM London time), while I woke up at 1:24 PM Beijing time (6:24 AM London time). This timing is incredibly efficient for travel; in London, this is definitely early to bed and early to rise!

I absolutely loved the OWO Raffles Hotel in London. It was luxurious and comfortable, with a fantastic location just a 15-minute walk from attractions like Big Ben, the London Eye, Chinatown, and art galleries – incredibly convenient. The hotel also boasts several excellent restaurants, offering Chinese, Western, and Japanese cuisine, all with delicious food. Definitely worth staying at.

It was indeed a very nice hotel, with excellent facilities, first-class service, and a perfect breakfast; they even gave us a tour of the hotel. Unfortunately, I forgot to bring cash for tips that day.

As expected from a new hotel, it was clean and all the facilities were great. I'd love to go back. The pool, gym, rooms, and restaurant were all very satisfying. The best!

Luxurious design, excellent service, convenient transportation; definitely worth staying here again.

The room air conditioning was set to a maximum of 24 degrees Celsius, which was a bit chilly. The curtains and TV controls are mostly on a tablet, which isn't very convenient for older guests. Check-in was a good experience. Breakfast service was inconsistent and sometimes took a long time. Service charge is not included in the prepaid room rate.

It's a great place with Chinese hospitality, so there's no need to worry about check-in. It's right across from the Royal Horse Guards and Downing Street, and it's very close to Chinatown on foot. It's a very comfortable location.

Staying at Raffles again, the environment, service and hygiene are as good as before. Looking forward to staying here next time😊!