London Aldgate East City Elegant One Bedroom

Never once have I ever had an experience like this, but I do want to alert others to ensure their safety. Myself and my friend booked this apartment for a place to stay while we attended a meal and a catch up with two friends of ours. The apartment failed to provide a key originally at the check in time of 3PM, they had also failed to provide accurate details about the apartment and floor and where I would be staying. After long discussions, they were then able to inform me of where I would be, only for the bathroom facilities to be broken and unusable. I was threatened and verbally abused by the 'owner' when I called to rearrange my accommodation, such as being told police and security would be contacted. This resulted in myself calling the police and logging a case directly against the property and owner due to the nature of this conversation. Myself and my friend are two young females who were left stranded alone in London and scared due to the threats received by the owner. I have stayed in many London properties, and this was first time I was beyond scared of my physical wellbeing as we were being watched via CCTV. Please be careful and read reviews before booking here. I have taken further action, and looking into legal processes to ensure I receive a full refund regarding this experience.

Poor communication - there was 6 other guest with different booking waiting outside - I’m still waiting for my refund

Property was good, no complains. Just the entry system was a bit difficult.

Would book again as last resort if no where else The apartment was in good condition. However, TV viewing was disrupted, the remote control battery was not working, and the sofa was too small, uncomfortable, and too low. There is no TV in the bedroom, curtains are needed for privacy in the living room, and milk or basic food is unavailable for guests arriving late. Large deposit requirements are not made obvious until you've paid, and there is a complex process where all guest details and proofs have to be sent. This is feasible if it’s a holiday stay, but it is not convenient for others. WiFi access was not easy to spot. It is not clear when I will get the deposit back, either.