a&o London Docklands Riverside

The service wasn't great. The first room I was given had a clogged sink. I moved to a second room, but the duvet cover and pillowcases weren't clean. The third room had a moldy smell coming from the air conditioner. I won't be staying here again.

I stayed here once before when it was a Hilton property, and everything was quite good, so I booked another 4-night stay this time. The room amenities have been changed. They don't provide anything anymore. A notice on the door says you can download the hotel app to request room cleaning for free, but the app didn't work after I downloaded it. I went to the front desk, and the staff member said she'd book it for me. However, when I returned in the evening, the room hadn't been cleaned. I went down to the front desk again, and she still insisted she'd booked it. She told me to just leave any unwanted towels outside the door. The next day, the old towels were gone, but there were no new ones. I had to go down to the front desk *again* to get fresh towels. There's absolutely no service here. It seems the front desk staff were put on duty without any training.