Reviews of Hilton London Metropole

The room and facilities are not bad, but the damp smell in the room is way too strong. We found that the smell is coming from the bathroom, but even with the door closed, it remains very noticeable. The whole room feels like it has been soaked in water. There is still hair from the previous guest on the shelf at the entrance, which makes it feel like the cleaning was not very thorough.

Very good staying

Really bad experience. We all developed skin rash sleeping on the beds check in took forever. Staff were very rude at reception. All night we heard banging sounds. Very unpleasant stay. We booked 2 rooms and paid a lot of money.

We were there for four days asking for shampoo and hand wash and they didn't bring any. It was empty and it was as if the bed wasn't like before. It wasn't comfortable at all.

I LOVE IT I WANT TO GO BACK, the room was so pretty and clean, I’m from Spain so here is not the same weather as there but the room was warm and the beds were so comfortable and I love it the food and the staff were so nice to us.

The room assigned was facing the bridge and was on the 10th floor. I could not endure the noise. I finally requested a room change at midnight. I was moved to the 13th floor, facing the same direction, with the same noise issue. Then I was moved to the 11th floor, where the room was smaller than the original one I had booked. Finally, I was assigned to another room on the 8th floor. It was so frustrating! By the way, the porter Mr Stici is good and helpful in helping moving from one to another

I stayed there for four days, and my next stay will be for three days. I am very upset with the hotel's room arrangement. They assigned me a room at the far end of the corridor, next to the linen lift/tray, and it was noisy. The TV was not properly mounted on the wall and was tilted. There was no signal either. I found human hair on the bed and in the toilet. On the last morning, there was no hot water in the bathroom, which was a significant inconvenience. No one answered my calls for help. I had also requested by email for my parcels to be left at the concierge. I assumed the person at the concierge knew about it because the email was replied to. However, when I went directly to the concierge, the guy told me I should have asked him directly instead of sending it to the duty manager. He mentioned it would cost 20 pounds per parcel per day, but he could waive the fee for me. This seemed really odd.

We loved the stay, the room was spacious and clean, and the hotel feels new and updated

It’s a good renovated hotel, their breakfast buffet is probably the best one out there. The only thing is location is a bit further out from everything else otherwise good hotel for the price!

The location was great for Muslim travellers. Near to subway and a lot of halal food options.

Staff are very friendly . Good location as easy access. To public transport .

Hotel location is very convenient with highly recommendations

Good spacious room, great gym space

trip.com AI CS responded that Hilton hotel refused to change the check-in date to August. I  checked in as originally scheduled for July, but the hotel reception said  fully booked that day and said that my check-in date had been changed to August. Fortunately, the receptionist actively helped . This time I was very disappointed with Trip.com’s booking service! Almost made me sleep on the street!