Comfort Inn Hyde Park

Staff is helpful, and the location is good. However, the room is so small.

The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.

After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.

this hotel did not have a working Elevator . we had to carry 2bags of 23 kg each and our hand luggage up to the 06th floor and back . the steps were getting steeper and narrower as u climb up . hotel staff did not help at all . actually we did not see any staff other than 01 person at front office who suggested we could leave our bags in the breakfast area if we wish . worst hotel stay ever..

Did not mention that elevator was not working, gave us a 5th floor and NOBODY help carry my bags upstais, also someone open the door when the DO NOT DISTURB sign was placed on the outside door and saw me naked

Next to Hyde Park and Notting Hill, far from center theaters 90 mns walking. Rooms VERY small. bathroom for one person at the time. Booking with Voyages Air Canada very expensive, would have been much cheaper by ourselves. People talk in the evening in the street, had to close the windows.

I stayed at the uppermost floor, the 5th floor, and the lift is not functioning! Not to mention that going to the room feels like you are on a maze! Imagine a traveller with a suitcase and a heavy backpack. Not recommending this place.

The staff is incredibly rude. There was no lift. The staff didn't want to help with carrying our luggage. The hotel ad on ******* does not mention that the lifts are broken and that renovation to the paint is going on. It does not mention the room size. Rooms were tiny. The refund policy is not up to date either and we were forced to pay for the day despite arriving well in advance of the check-in time. Would never recommend for poor service. Only mistake we made was not looking at the other reviews of this shabby "hotel". Quite a few similar complaints by others.

Good location, room clealiness and overall hotel condtion was good, staff was kind, good breakfast