So easy to book on line and had a conversation by telephone before arriving about a muddle I had due to parking arrangements and all explained so simply. On arrival my daughter and I were greeted by Zac. How lovely it was to meet someone so cheerful and so professional. He made it all so simple and explained about the parking to. And smiled all the time. He clearly loves his job and puts his all into it. He told us to pop outside and around the corner for a drink by the river to take it all in. It is not often someone takes time out to give advice and help, but he did and so much appreciated. All along he remembered my name. Our room was outstanding and so comfortable and so very very clean. The beds are so comfortable and the pillows and fluffy towels and the shower gel has a note of lime, basil and mandarin (ode to a well known brand). The next day I met an equally lovely Maranda and her team who work with her. I said how amazing and clean our room was and they all smiled. Clearly the whole team there work together so closely and are so proud of what they do and they should be and should be congratulated. My thanks to Zac and Maranda and their very important team too including the night staff, who found my charger, thank you all. We had a great time, a happy time and a very very comfortable stay. Thank you from my daughter and I. So recommend and look forward to seeing you all again very soon.