Reviews of Hilton London Angel Islington

Response from Property: Thank you for your kind feedback! We’re glad to hear that you enjoyed our convenient location near Angel Underground Station and that our friendly and helpful staff contributed to a positive experience.We look forward to welcoming you back to Hilton Angel Islington for another enjoyable stay!

Response from Property: Thank you for your feedback. I'm sorry to hear that your check-in experience didn’t meet expectations and that you felt the service was lacking. This isn’t the standard we strive for, and your comments have been shared with the team to help us improve.We appreciate you bringing this to our attention and hope to have the chance to offer you a better experience in the future.

Response from Property: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and distress caused during your stay. Carrying out maintenance work near occupied rooms, especially without proper notice or precautions, was clearly not handled appropriately—especially given the health implications you faced. It's deeply concerning to hear that no resolution or gesture was offered to address the situation. Your feedback has been shared with management to prevent this from happening again and to ensure better care and communication in the future.

Response from Property: Thank you for taking the time to share your experience. I’m truly sorry to hear about the numerous issues you encountered during your stay. This is certainly not the level of service we aim to provide, and I completely understand how frustrating and disappointing this must have been.Finding someone else in your assigned room is absolutely unacceptable, and I apologize for the inconvenience and distress this caused. The issues with the restaurant menu, lack of ingredients, and the double charge at check-out further compounded your negative experience, and I’m very sorry that these matters were not addressed properly during your stay.Please rest assured that I will be addressing these concerns with the relevant teams to ensure such incidents do not happen again. I would appreciate the opportunity to discuss this further and work towards making things right. If you’re willing, please contact us directly so that we can look into resolving this matter.Once again, I apologize for your experience and appreciate your feedback, which will help us improve moving forward.

Response from Property: Thank you for your kind words! We're glad you found the location convenient and had an easy journey to Central London. We hope to welcome you back again soon!