150 Bayswater Road, Westminster, London, United KingdomView Hotel Details
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DoubleTree by Hilton London - Hyde Park Guest Reviews
4.1/5
Very Good
134 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service4.0
Cleanliness4.2
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All reviews(134)
Positive reviews(121)
Reviews with photos/video(24)
Convenient location(32)
Easy to get around(26)
Friendly staff(26)
Close to metro(18)
Delicious breakfast(9)
Great value for money(7)
Classy environment(6)
Average sound insulation(6)
Negative reviews(13)
Guest User
Deluxe King Room-Higher Floor
Checked in Dec 2024
Couples
1 Reviews
1.0/5
Posted on Jan 5, 2025
They give me a room went in the room somebody else was staying in there very bad service not good at all. I expected for Hilton Hotel to be better.
Response from Property: Dear Guest,Thank you for reviewing your stay with us, we are sorry to read that you have awarded your experience with a one. On behalf of my entire team I would like to apologize for the inconvenience experienced.Although your stay wasn't perfect, we do hope we may welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Guest User
Twin Room
Checked in Nov 2024
Couples
7 Reviews
2.7/5
Posted on Dec 11, 2024
Room size is ok, clean, and lots of hot water. May stay again. It's worth it if you just want to have a hot shower and sleep. No where near the standard of hotel we used to have in Macao and even in big cities of China.
Response from Property: Dear Guest,Thank you for reviewing your stay with us, we are sorry to read that you have awarded your experience with a 2.7. Unfortunately, comparing us to hotels in Macao is obviously challenging considering the different geographical area those hotels are located in.We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
CeciliaLim
Twin Room
Checked in Oct 2024
Couples
5 Reviews
3.7/5
Posted on Dec 2, 2024
5 mins away from the station. Easily access. Friendly staffs and have warm cookies for you. Only sad side was the fire alarm sounded one of the night (2am) and no explanation was given.
Response from Property: Dear CeciliaLim,Thank you for reviewing your stay with us. Whilst we are happy to read that you enjoyed our hospitality and our signature warm Doubletree cookies, we are sorry to read that you have awarded your experience with a 3.7 due to the sounding of the fire alarm at night. Please note that the fire alarm is there for safety of all of our valued guests and team members. We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
a world traveller
Queen Room
Checked in Jul 2024
Business travelers
6 Reviews
4.0/5
Very Good
Posted on Aug 18, 2024
Showing its age but the location is great. Room is on the small side, and the building isn't too attractive but service is generally very good.
Response from Property: Dear Guest,Thank you for sharing your kind feedback, we are happy to read that you enjoyed our superb location and hospitality.We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Guest User
Queen Room
Checked in Nov 2024
Couples
2 Reviews
4.2/5
Very Good
Posted on Dec 28, 2024
Great for a 1-night stay. Very friendly staff on arrival.
Response from Property: Dear Guest,Thank you very much for awarding us a 4.2! We are happy to read that you enjoyed our hospitality.We hope to welcome you back again soon. With kind regards, Benny Luitjens, General Manager
Niannian
Queen Room
Checked in Nov 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
excellent room and service!breakfast is also good,if i have another chance visit London,this hotel will be my first choice.
Response from Property: Dear Niannian,Thank you very much for your wonderful review!With kind regards,Benny Luitjens, General Manager
JacquesdeH
Queen Room
Checked in Jul 2024
Couples
20 Reviews
4.5/5
Great
Posted on Oct 23, 2024
The location is near Paddington and relatively convinient. Overall looks perfect.
Response from Property: Dear JacquesdeH,Thank you so much for awarding us a 4.5! We are pleased to read that you enjoyed your time with us.We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
LEVI SHALOM REFAEL
Twin Room
Checked in Apr 2024
Couples
4 Reviews
3.7/5
Posted on May 16, 2024
The service of the staff is good but unfortunately the air conditioning doesn’t work and it was hot in the room
Response from Property: Dear Levi Shalom Refael,Thank you for reviewing your stay with us, whilst we are happy to read that you enjoyed the hospitality from our wonderful team members, we are sorry that you experienced an inconvenience with the air-conditioning in your room.Although your stay wasn't perfect, we do hope we may welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Heyna
Queen Room
Checked in Sep 2023
Family
6 Reviews
4.2/5
Very Good
Posted on Jan 3, 2024
Superb location just in front of hyde park/kesington garden, and just a few minutes walking to the tube station queensway/bayswater, the room is a bit small but it was clean and had all the basic amenities, lovely staff very helpful, will definitely be back again ☺️
Response from Property: Dear Heyna,Thank you very much for reviewing your stay with us, we are happy to read that you enjoyed your time in our hotel.With kind regards,Benny Luitjens, General Manager
Guest User
Accessible Queen Room
Checked in Jan 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Feb 13, 2024
Staff were extremely helpful on the desk. Breakfast was good but I think they need another person to help with clearing tables and bring out food. Nice clean hotel and comfortable.
Response from Property: Dear Guest,Thank you very much for awarding us a 4!We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Hussain
Twin Room
Checked in Jun 2024
Family
6 Reviews
3.5/5
Posted on Jul 17, 2024
Excellent Location near HydePark ,a bit old Hotel
Response from Property: Dear Hussain,Thank you for reviewing your stay with us, we are pleased to read that you enjoyed our superb location! With regards to the age of our hotel, I am happy to inform you that we've just finished a refurbishment of our hotel rooms.We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Allen Tee
Queen Room
Checked in Nov 2023
Couples
8 Reviews
3.5/5
Posted on Dec 10, 2023
Nearby 2 underground stations. Just opposite Hyde Park.
Limited choice but definitely adequate for a simple breakfast.
Rooms are quite compact, not much space for us to open our luggages, but the air-conditioning and the shower water pressure works very well for us.
Pillows are too soft for us, need to use some towels to make it comfortable for us.
Response from Property: Dear Allen Tee,Thank you very much for reviewing your stay with us, I am pleased to read that most of our facilities and services have met your approval.We hope to welcome you back again soon.With kind regards,Benny Luitjens, General Manager
Guest User
Queen Room
Checked in Oct 2023
Couples
2 Reviews
3.7/5
Posted on Dec 2, 2023
Our room is on ground floor, is noisy esp when we turn on the shower tap. It always stress us when bathing, it will start
vibrating creating very loud sound. The temperature is so hard to adjust. Room is pathetic small with no space to open the luggage. When checking out the staff actually told us we have an outstanding of $350 which we have already fully paid through Trip.com. Ridiculous hotel, will not stay again.
Response from Property: Dear Guest,Thank you very much for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 3.7. On behalf of my entire team I would like to apologize for the inconvenience experienced.Although your stay wasn't perfect, I do hope we may welcome back again soon.With kind regards,Benny Luitjens, General Manager
HAGAN TIMOTHY
Queen Room
Checked in Jun 2024
Business travelers
44 Reviews
3.5/5
Posted on Aug 13, 2024
small bathroom, room is very small
rohachy
Twin Room
Checked in Nov 2023
Business travelers
9 Reviews
3.2/5
Posted on Dec 14, 2023
good location.
shower unit floor has a while in it and looks a bit shanny
Response from Property: Dear Gajan,Thank you for your reviewing your stay with us, we are sorry to read that not all of our facilities and service have met your approval.Although your time with us wasn't great, we do hope to welcome you back again in the future.With kind regards,Benny Luitjens, General Manager