Novotel London Blackfriars

Reviews of Novotel London Blackfriars

Novotel London Blackfriars

46 Blackfriars Road, Southwark, London, SE1 8NZ, United KingdomSee Hotel Details
Novotel London Blackfriars
Novotel London BlackfriarsNovotel London BlackfriarsNovotel London Blackfriars
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1 night

Guest Reviews

8.8/10
Very Good
118 Reviews
Verified reviews
Location8.8
Amenities8.7
Service8.8
Cleanliness8.9
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All reviews(118)
Positive reviews(18)
Reviews with photos/video(4)
Awesome stay(7)
Friendly staff(6)
Convenient location(6)
Oluwakemi
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Nov 2024
Travel with friends
4 Reviews
8.0/10
Very Good
Posted on Dec 7, 2024
Hotel location extremely perfect with good proximity to attractions. Very close to the train stations which makes is great, surrounded by food restaurant with options to pick from. However, the 2nd bed was not made until we came had to call and cleaners walked in on us without knocking was very bad as we could be dressing up without any notice. Pool was lovely with the sauna. Front staff were very polite as well. Overall great experience
Response from Property: Dear Oluwakemi, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Front Office Manager
Jessicasimmo
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Feb 2024
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on Mar 17, 2024
Lovely hotel, situated close to the underground which is great for commuting around. The hotel was clean and staff were helpful, we had an evening meal which was well priced and lovely would highly recommend
Response from Property: Dear Jessicasimmo,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Tripi
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Jan 2023
Family
4 Reviews
10.0/10
Outstanding
Posted on Feb 27, 2023
Very thoughtful and well mannered services. Especially the very kind and gentle man at the front desk. He always took care of the guests first and eventually made them feel comfortable like their home and their problems can be figured out whatever the guests problems were he did his best to solve. I misunderstood what he said so I got the wrong room which had two single bed and I already took a shower in the bathroom. He kept saying don’t worry and gave me couple of suggestions and finally I chose I had a extra bed so that my son could sleep on his own bed. Also, I was dead tired from a long journey and he did sympathized how I felt and tried to give better service like asking housekeepers any available rooms for me and my sons to have some rest. I do appreciate your thoughtful services.
Response from Property: Dear Tripi,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
SalemMohammed
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Jan 2023
Travel with friends
18 Reviews
10.0/10
Outstanding
Posted on Feb 19, 2023
Amazing hotel, amazing service. Safe and cozy!! I definitely recommend it
Response from Property: Dear SalemMohammed,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Anonymous User
Superior Premium Queen Room
Stay Date Dec 2022
Couples
9 Reviews
10.0/10
Outstanding
Posted on Jan 8, 2023
Absolute loved it. Beautiful hotel. Lovely room. Completely fabulous I would definitely stay again
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Guest User
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Sep 2022
Family
5 Reviews
7.0/10
Posted on Oct 10, 2022
Daily cleaning and refill services needs improvement
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alberto BiollinoAssistant Front Office Manager
Guest User
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Apr 2025
Family
8 Reviews
9.5/10
Amazing
Posted on Jun 3, 2025
The room is clean, comfortable, simple but functional, and the service is very good. Very close to the subway station, convenient for travel. It is within walking distance of central attractions such as London Bridge and Westminster.
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Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoFront Office Manager
Guest User
Superior Premium Queen Room with Two Single Sofa Beds
Stay Date Jun 2024
Family
13 Reviews
10.0/10
Outstanding
Posted on Jul 26, 2024
The price and service are basically in line with the UK. When I checked in, I was received by Mr. ATTILA, who was gentle, patient, meticulous and friendly! The room I booked was originally a three-bed room, and the price was higher than that of a large bed and a single bed. He took the trouble to show me different rooms, and promised to send me a single bed. The hotel breakfast has a variety of food, especially the slow-cooked omelette, which is cooked to the right temperature. The facilities are complete, but the dining seats are a bit crowded and sometimes the neighbors get up and move their seats, which will be disturbed.
Show OriginalGoogle Translated
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Front Office Manager
lich0308
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Aug 2024
Travel with friends
11 Reviews
10.0/10
Outstanding
Posted on Oct 9, 2024
Helping a friend to decide, the location is very convenient, just next to the Italian Square, there is McDonald's KFC downstairs, and a Chinese restaurant. Suitable for people who join the team here.
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Response from Property: Dear lich0308, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Front Office Manager
旅遊人士A
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Jan 2024
Family
8 Reviews
8.0/10
Very Good
Posted on Mar 2, 2024
The location of the hotel is very convenient. It only takes 2 minutes to reach Southwark station. The sofa bed is also very comfortable. The only bad thing is that the frosted glass in the bathroom is a bit transparent and people can be seen, which is not convenient for staying with family.
Show OriginalGoogle Translated
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Guest User
Superior Premium Queen Room with Single Convertible Sofa
Stay Date May 2024
Family
2 Reviews
10.0/10
Outstanding
Posted on Jul 14, 2024
The location is very convenient, the conditions are OK, it is recommended to stay
Show OriginalGoogle Translated
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Front Office Manager
Ben1664
Superior Premium Queen Room with Single Convertible Sofa
Stay Date Mar 2024
Travel with friends
3 Reviews
10.0/10
Outstanding
Posted on Apr 29, 2024
Perfect hotel! Well located ! Calm ! With swimming pool bookable 1 hour per Days ! Treat him!
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Response from Property: Dear Benjamin Henri Louis,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Joan
Superior Premium Queen Room with Two Single Sofa Beds
Stay Date Sep 2023
Business travelers
20 Reviews
8.0/10
Very Good
Posted on Oct 10, 2023
Among more than a dozen European countries, no service is better than at home. Just talk about price, not service.
Show OriginalGoogle Translated
Response from Property: Dear Joan,Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alberto BiollinoAssistant Front Office Manager
Guest User
Superior Premium Queen Room
Stay Date Aug 2023
Solo travelers
1 Reviews
9.5/10
Amazing
Posted on Oct 12, 2023
The room is relatively comfortable, the service is very considerate, and I am very patient even when the language communication is not so smooth. I took the trouble to finish it many times without any impatience.
Show OriginalGoogle Translated
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager
Anonymous User
Superior Premium Queen Room with Single Convertible Sofa
Stay Date May 2023
Travel with friends
4 Reviews
9.5/10
Amazing
Posted on Jun 12, 2023
The room is pretty good, but there is no paper towel replenishment; it is relatively close to the subway station, and it is convenient to go to the surrounding attractions; the staff I met are friendly and the service is very good. They even called a taxi for us in the middle of the night
Show OriginalGoogle Translated
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alberto BiollinoAssistant Front Office Manager