6 Waterloo Pl, Westminster, London, SW1Y 4AN, United KingdomView Hotel Details
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Sofitel London St James Hotel Guest Reviews
4.5/5
Great
95 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(95)
Positive reviews(26)
Reviews with photos/video(9)
Great location(11)
Great service(6)
Negative reviews(1)
Lingtze
Luxury Twin Room
Checked in Dec 2023
Family
36 Reviews
4.2/5
Very Good
Posted on Jan 1, 2024
Superd location, 5mins walk to Picadily Square, less than 10mins to Chinatown and Covent Garden. The hotel rooml relatively spacious and new.
Sun
Prestige Suite
Checked in Feb 2024
Family
17 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
We stay at this hotel quite often. It is one of my go-to hotel in London, for its location, the Chinese restaurant on-site, and the comfort of the rooms.
Anonymous User
Superior King Room
Checked in Feb 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
Perfect location , clean and luxury room! Friendly staff and the Michelin restaurant was fantastic
Guest User
Premium Luxury Room
Checked in Nov 2023
Business travelers
97 Reviews
5.0/5
Outstanding
Posted on Nov 11, 2023
Very classy hotel with great service. Good rooms and excellent service
JIAMIN
Luxury Twin Room
Checked in Nov 2022
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2023
Good location, good service.good room
Anonymous User
Premium Luxury Room
Checked in Jul 2024
Travel with friends
75 Reviews
1.7/5
Posted on Jul 24, 2024
Very old hotel, obviously discriminating against Chinese people. Look at what's outside our window in the picture. Most rooms have a city view, but we were given the worst location. The hotel's facilities are not up to date, but they are reluctant to spend money on maintenance. First of all, you don't need to swipe your card to get on the elevator, which means anyone can get in. There is no sense of security. I called the food delivery at 10 o'clock in the evening, and they said that the food delivery waiter had gone off duty. I was really confused. Is this the service of a star hotel? We had to go out for dinner. We were obviously very tired and didn't want to go out. What's more outrageous is that after dinner, the hotel door was locked... I rang the doorbell and waited for a long time before someone came to open the door. It was more than 11 o'clock. Hotels of this price in London should not be of this standard. The room was also very unhygienic, with a lot of dust and uncleaned hair on the carpet. The dusty speaker was still an Apple 13 socket. I stayed in several hotels of the same price in London, and this one was the worst.
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Guest User
Luxury Twin Room
Checked in Aug 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
The location is very good, the room is spacious and comfortable. The breakfast is of good quality and delicious. I will continue to choose this hotel next time.
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Youshenfendedahu
Premium Luxury Room
Checked in Aug 2024
Family
49 Reviews
5.0/5
Outstanding
Posted on Aug 5, 2024
The location is great, close to Chinatown, Oxford Street, Piccadilly Circus, etc. The Pro-Palestine 🇵🇸 parade passed by the back of the hotel, so the location is impeccable.
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Qicaishenxianyu🐳
Luxury Twin Room
Checked in Dec 2023
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
The hotel is a full British-style hotel with attentive service and a good address👌
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Guest User
Luxury Twin Room
Checked in Apr 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on May 18, 2024
The whole hotel is decorated in a very romantic style, the staff is very friendly, and the location is invincible. Buckingham Palace and St. James' Park, Trafalgar Square and the National Gallery, Piccadilly Circus and Chinatown, Charles Cross Street, etc. are all within walking distance. It is also convenient for dining, and there are various restaurants and attractions nearby.
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Anonymous User
Superior King Room
Checked in Sep 2023
Business travelers
45 Reviews
4.0/5
Very Good
Posted on Sep 26, 2023
The location of the hotel is very good. The breakfast is rich and satisfying.
There is a problem with the water quality in the room. The oily feeling is not good.
The other environment, hygiene, breakfast, and services are all OK, but the water quality is not so good.
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Ladi
Luxury Twin Room
Checked in Jul 2024
Family
4 Reviews
4.6/5
Great
Posted on Aug 4, 2024
Good environment, good location, I will stay here next time
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Zhezun
Luxury Twin Room
Checked in Aug 2023
Family
12 Reviews
5.0/5
Outstanding
Posted on Aug 9, 2023
The location is excellent, very close to Buckingham Palace, Regent Street, Oxford Street, National Gallery, Westminster, all within walking distance. The room is a bit small, but enough for a family of three. Breakfast semi-buffet, English, Scottish and so on. There is a Chinese restaurant next door downstairs, which is too expensive. Ten meters to the north, the Italian restaurant is good, and the price is good. The price of the Greek seafood restaurant opposite is high. Good service. The night view outside the hotel is good.
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Guest User
Luxury King Room
Checked in Feb 2024
Family
75 Reviews
4.0/5
Very Good
Posted on Apr 24, 2024
Good location, convenient for travel
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Guest User
Luxury King Room
Checked in Jul 2023
Family
19 Reviews
5.0/5
Outstanding
Posted on Aug 8, 2023
I love this place so much. There are many theaters next to the hotel.