Reviews of Park Plaza London Waterloo

The location is convenient, the hotel itself is very clean.

The hotel is amazing, and the trainees at the reception were very helpful. The concierge provided useful information about parking our motorbike nearby at a good price. Thank you!

It was a great experience all together, good location, clean and amazing staff, approachable and helpful.  Will come back again

This hotel was great. Good location. Nice pool, sauna and steam room. Receptionist was very nice.

The service is good. The room is clean. The only thing missing is slippers.

Had a great little upgrade on the day from the hotel staff when we checked in. The view from our room was great. Can see the london eye and all the trains leaving from waterloo. The sauna and pool was great too.

Hotel was perfect and great location, only disappointment was not getting a slot in the pool

The toilet and shower need a bit of an upgrade. It is still relatively clean, just a bit run down, shower head doesn't hold up properly and the water pressure was bad even though we were on level 3. The rest was amazing.

Staff is friendly and swimming pool was liked by my kids. Generally has a kind of dark color scheme / vibe to it. Location is good. Foldout bed was not good. Breakfast quality is so so, but convenient.

The room is smelly when we first checked in to the room, which made the mark for cleanliness low. We didn’t expect that a hotel worth £255 per night would be smelly, but it becomes a lot better after we turned on the air conditioner and waited for a couple hours. So we didn’t complain it. This made our first impression over the hotel bad. However, the location is quite convenient - just 1-2 stations to popular attractions e.g. Big Ben, London Eye and Westminster. Service is so-so. Not too bad but I couldn’t feel the enthusiasm of the check-in man. Amenities - we enjoyed the swimming pool and sauna very much. Please note that you have to book the time slot. No people were swimming in the pool so it seemed to be our private pool, which made us very happy. This is one of the selling point. Food - we tried the room service. The food was in a good standard but I won’t order again. Overall, it’s rare to see a 4-star hotel with swimming pool in London so it’s fine. The living cost in London made the price reasonable.

Hotel was lovely and the staff were nice. Would deffo recommend

Very comfortable hotel in a great location

Overall satisfied with my 8 night stay. Relatively close to the tube and in a nice quiet neighborhood on the south bank of london. Many food options around within walking distance, good for business travelers.

Nice hotel! Comfortable and cozy! But the exhaust fan a bit noisy