45 St Martin's Ln, Westminster, London, WC2N 4HX, United KingdomView Hotel Details
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St Martins Lane London Guest Reviews
4.4/5
Very Good
123 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(123)
Positive reviews(22)
Reviews with photos/video(6)
Great location(11)
Friendly staff(8)
Awesome stay(7)
Negative reviews(1)
Guest User
Deluxe Room Non smoking
Checked in Feb 2025
Family
1 Reviews
5.0/5
Outstanding
Posted on Mar 16, 2025
Beautiful large room, spotlessly clean and excellent shower!
Location was the best thing as close to everything.
Very friendly staff
Guest User
Standard Room
Checked in Mar 2025
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2025
Great stay as always. Staff super helpful, location is perfect.
IL8
Deluxe Room Non smoking
Checked in Oct 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
Excellent location with many eatery nearby and walking distance to many attractions. Super near metro stations. Best of all, hotel looks clean and new with superb service from the staff. All of them are very helpful too!
Guest User
Standard Room
Checked in Sep 2024
Couples
15 Reviews
4.0/5
Very Good
Posted on Oct 19, 2024
Really helpful staff for the luggage , very polite and helpful. The room come up smaller than expected. Maybe because of the late check in. Day time front desk service is so much better
Response from Property: Dear Valued Guest, Thank you for your feedback! We’re glad to hear that our staff was helpful and polite, especially with your luggage. However, we’re sorry to learn that your room was smaller than expected and that your late check-in experience wasn't ideal.We appreciate your comments about our front desk service and will strive to provide a consistently excellent experience at all times. We hope to have the chance to welcome you back and provide an even better stay in the future!Best regards, Paulina
Guest User
Deluxe Room Non smoking
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 15, 2024
Saint Martins lane was one of the best decisions I made in London! The people were amazing- friendly, service oriented and accommodating. Will definitely stay here again!
Response from Property: Dear Valued Guest, Thank you for your wonderful review! We’re thrilled to hear that staying at St Martins Lane was one of your best decisions in London. We can’t wait to welcome you back for another fantastic stay.Best regards, Paulina
Guest User
Superior Queen Room
Checked in Jul 2024
Couples
11 Reviews
4.7/5
Amazing
Posted on Sep 3, 2024
Hotel location is good and is walking distance to major tourist attractions. The room is considered spacious in the Area and room was clean. Also, the staffs are helpful
Response from Property: Dear Valued Guest, Thank you for your kind feedback! We're glad you enjoyed our convenient location and found the hotel clean and our staff helpful. It was a pleasure having you with us, and we hope to welcome you back soon!Best regards, Paulina
D G Walker
Superior Queen Room
Checked in Nov 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
Great hotel with excellent service worth paying the extra
Response from Property: Dear D G Walker, Thank you for your kind review! We're so happy to hear you had a great stay and enjoyed our service. It means a lot to us that you found it worth the extra.We hope to welcome you back again soon!Best regards, Paulina
Asia Explorer
Superior Two Double Room Non smoking
Checked in Jun 2024
Family
5 Reviews
4.7/5
Amazing
Posted on Sep 1, 2024
Hotel in best location in London. Staff was very friendly, but the price was quite high. But this is more a London problem than a problem of this hotel. Also the breakfast was quite overpriced so we tried it one time and then we decided to eat outside in the morning.
The room was a bit small for 3 persons, but we would stay there again.
Response from Property: Dear Asia Explorer,Thank you for sharing your experience with us. We’re delighted you appreciated our prime location and friendly staff. We understand that London can be pricey, and we appreciate your feedback regarding breakfast and room size. Your comments help us improve, and we’re glad to hear you would stay with us again. We look forward to welcoming you back! Best regards, Paulina
Abdulelah mesfer
Superior Room Non Smoking
Checked in Nov 2023
Couples
2 Reviews
4.7/5
Amazing
Posted on Dec 30, 2023
Great location and clean
YummiKong
Standard Room Non smoking
Checked in Jul 2023
Couples
11 Reviews
4.2/5
Very Good
Posted on Aug 26, 2023
Amenities is not refill fully. Location is great. Service is good.
Anonymous User
Standard Room
Checked in Feb 2025
Couples
1 Reviews
4.0/5
Very Good
Posted on Mar 10, 2025
Ideal location to visit London on foot.
Two problems: poor insulation of the rooms (you can hear the neighbors talking) and above all it is indicated bed between 151 and 180cm, but it is barely 140cm (I measured it). So there is deception.
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Guest User
Standard Room
Checked in Oct 2024
Business travelers
69 Reviews
5.0/5
Outstanding
Posted on Nov 24, 2024
The location is excellent. There are theaters for various musicals nearby. It is very convenient to get to any place. You can also walk to many attractions. The hotel room is relatively large in London. It is larger than the ones I have stayed in before. It is cost-effective.
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6/8
Response from Property: Dear Valued Guest, Thank you for sharing your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and found it easy to explore the nearby theatres and attractions. It's great to know that you appreciated the spaciousness of our rooms, especially compared to other accommodations in London.We’re thrilled that you found your stay to be cost-effective and hope to welcome you back on your next visit to the city!Best regards, Paulina
Guest User
Deluxe Room Non smoking
Checked in May 2024
Family
23 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2024
We traveled to the UK as a family. We chose a room for three people, two adults and one child. We were given a large bed and a child's bed. We slept very comfortably, the breakfast was rich, and we were very happy staying for four days. Except for the price, there was nothing wrong with it. The most important thing is that the location is very good, near Chinatown, very close to Big Ben and the National Gallery.
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Putaoheningmengxiongdi
Standard Accessible Room
Checked in Jun 2024
Business travelers
95 Reviews
3.5/5
Posted on Jul 28, 2024
Most of the hotel facilities and services in London are unsatisfactory. This hotel is pretty good, but the hygiene needs to be improved. The bathroom is not cleaned very well.
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Guest User
Deluxe Room Non smoking
Checked in Apr 2024
Family
24 Reviews
4.2/5
Very Good
Posted on Aug 3, 2024
Everything about the hotel is very good, except the terribly soft mattress. The location is extremely convenient, whether it is the train, subway, or eating, shopping, or entertainment, it is all within a stone's throw; the service is very warm and polite, whether it is the front desk staff or the luggage porter; not to mention the size of the room and the size of the bed, which is absolutely amazing in this city center location. The bathroom is actually separated into dry and wet areas and has a dressing table, which is not uncommon in domestic hotels, but it is very rare in London. But, unfortunately, the most maddening thing is that the mattress is too, too, too soft. Although I know that Westerners like soft mattresses, and hotel mattresses are generally softer than those in China; but it is so soft that there is no support at all. My waist is almost broken after a night, and I always wake up tired at night. I toss and turn and can't find a suitable position to support myself to fall asleep again. The whole sleep quality is seriously affected. This is probably the first time I have encountered this! The originally pleasant trip was discounted because I didn't sleep well, so I was not energetic during the day... Because I had to stay for several nights, I also tried to communicate with the hotel whether the mattress could be changed or turned over (maybe the other side is harder)? But in the end the hotel just added a thin blanket for us, which didn't solve the problem at all. I felt that the quality of the mattress was totally inconsistent with the grade of the hotel. Alas! What a pity, I will not go there again. People who can't sleep on soft mattresses should be careful!