Gem Fitzrovia Hotel

Reviews of Gem Fitzrovia Hotel

Gem Fitzrovia Hotel

20-28 Bolsover St, Westminster, London, W1W 5NB, United KingdomSee Hotel Details
Gem Fitzrovia Hotel
Gem Fitzrovia HotelGem Fitzrovia HotelGem Fitzrovia Hotel
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1 night

Guest Reviews

9/10
Great
48 Reviews
Verified reviews
Location9.1
Amenities8.7
Service9.1
Cleanliness9.2
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All reviews(48)
Positive reviews(44)
Reviews with photos/video(10)
Great location(17)
Awesome stay(13)
Convenient location(8)
Friendly staff(7)
Clean and tidy(6)
Easy to get around(5)
Negative reviews(4)
Guest User
Executive Room
Stay Date Oct 2024
Couples
4 Reviews
9.0/10
Great
Posted on Dec 1, 2024
Very nice hotel within walking distance of Euston and Oxford street. Nice clean room and spacious well appointed bathroom. Very pleasant staff and a good buffet style breakfast
Response from Property: Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We are truly lucky to be situated in such an enviable location with a close proximity to Euston and Oxford street- glad you appreciated it! Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Gem Guest Relations Team.
Jiaqi
Superior Twin Room
Stay Date Mar 2025
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Apr 20, 2025
Good location. Luggage storage was convenient. The bed was a little bit thin
Response from Property: Dear Guest, Thank you for your review of your stay at the Gem Hotels. We are very pleased to read your positive feedback and delighted that you enjoyed your stay and your time with us. We are grateful that you have taken the time to leave such wonderful feedback and we hope to welcome you back soon.Warm regards,Gem Guest Relations Team
Guest User
Superior Double Room
Stay Date Nov 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Dec 20, 2024
Room was great! Very cozy and British kind of room, and very comfortable to stay in. Location was great - just a short walk away from bus stops and train. There’s also a supermarket nearby which was really needful for most days
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the The Gem, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we will share your comments with our team. We are so pleased to learn that everything exceeded your expectations and you went home with many special memories. Thank you again for sharing your experience, and we look forward to welcoming you back to The Gem very soon.Kind regards,Gem Guest Relations Team
Guest User
Superior Single Room
Stay Date Dec 2024
Couples
2 Reviews
10.0/10
Outstanding
Posted on Jan 20, 2025
Brilliant service  Amazing location Another fantastic stay at my favourite hotel
Response from Property: Dear Guest, Thank you very much for your lovely review of our hotel. We are thrilled to know that we have provided you with your best hotel experience thus far, and nothing makes us happier than knowing we have left a great memory in our guest's minds. Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Gem Guest Relations Team
Guest User
Superior Double Room
Stay Date Oct 2024
Couples
3 Reviews
8.5/10
Very Good
Posted on Nov 3, 2024
Great location , nice rooms , good breakfast
Response from Property: Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Fitzrovia Hotel. It is great to hear you enjoyed all the benefits of its superb location, breakfast and the room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to our hotel again in the future. Kind regards,Gem Guest Relations Team
Adely
Superior Double Room
Stay Date Nov 2023
Family
12 Reviews
8.5/10
Very Good
Posted on Dec 27, 2023
Service is excellent, staff is attentive and helpful. Perfect location!
Carlos
Executive Room
Stay Date Jan 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Feb 24, 2025
Excellent
Response from Property: Dear Guest, Thank you for your review and we are incredibly grateful that you took the time out to leave us this note. We are glad you enjoyed your service and hope to serve you soon in the future.Kind regards,Gem Guest Relations Team
Zahra
Superior Double Room
Stay Date Nov 2024
Family
2 Reviews
9.0/10
Great
Posted on Jan 5, 2025
Nice flats
Response from Property: Dear Guest, Thank you for your kind words after your recent stay at Fitzrovia Hotel. We are very happy to hear that you enjoyed your stay with us and would be happy to welcome you back to our hotel soon! Kind regards,Gem Guest Relations Team
Ronli
Superior Double Room
Stay Date Jun 2022
Couples
10 Reviews
7.0/10
Posted on Jul 31, 2022
Good location,. in between Regent Park and Oxford street, 10mins to either location or to Marylebone. But still solid 10mins to everywhere. room generally clean but it is not spacious for even two luggage. window cannot be open but luckily the air con work
Guest User
Triple Room
Stay Date Nov 2024
Travel with friends
20 Reviews
9.0/10
Great
Posted on Dec 29, 2024
The location is really good, located in the most prosperous area. It's about a 15-minute walk from the British Museum. Next to it is Oxford Street, where shopping is the most prosperous. We arrived at the hotel around 9:30 in the morning. The lady at the front desk was very enthusiastic to help us with the luggage storage. We were told that we could check in after 3 pm. The room is on the 2nd floor, with 2 single beds + 1 sofa bed. The sofa bed can only be said to be a makeshift bed (it is indeed a bit too soft). The bathroom is very clean and should have been renovated. The breakfast is a buffet, which is quite rich.
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Response from Property: Dear Guest, Thank you for your detailed review after your stay with us at Gem Hotel. We're thrilled that you had a positive stay experience and found our staff to be extremely helpful and professional. We always take pride in our location, and we're glad you appreciated our close proximity to Museums, Oxford Street and the local amenities- we shall share your appraisals to our team. We strive to provide our guests with a comfortable and memorable stay, and we're delighted that you found our accommodations to your liking. Should your future travels bring you back this way, we'd love to host you again for another wonderful experience.Kind regards,Gem Guest Relations Team
Anonymous User
Superior Double Room
Stay Date Nov 2024
Travel with friends
50 Reviews
8.7/10
Very Good
Posted on Dec 29, 2024
The hotel is located in an ancient British building. The service staff is very polite. The room facilities are relatively complete, including heating, etc. The bathroom is a little small and may be a bit cramped. The hotel is conveniently located close to the subway station, but you should pay special attention to the poor security of the nearby Tottenham shopping street at night. There are motorcycle gangs that snatch mobile phones.
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Response from Property: Dear Guest, Thank you for your kind words after your recent stay at the Fitzrovia Hotel, and we are very happy to hear that you enjoyed your stay and our services and facilities. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to the hotel many times again in the future.Kind regards,Gem Guest Relations Team
Guest User
Superior Twin Room
Stay Date Nov 2024
Travel with friends
4 Reviews
9.5/10
Amazing
Posted on Mar 3, 2025
The room was very clean. I was most worried about the hygiene before coming here because I saw some bad reviews, but the cleaning was very good. The room was not big but the facilities were very new. Desserts were also given on Christmas Day. It's really great value for money in the most prosperous place in London
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Response from Property: Dear Guest, Thank you for your incredible review after your stay with us and it is an extreme pleasure to know that our guest had a wonderful stay with us and nothing makes us happier than knowing we have left a great memory in our guest's minds. Thank you for sharing your experience, and we hope to serve you soon in the future.Kind regards,Gem Guest Relations Team
BeeL.
Executive Twin Room
Stay Date Oct 2024
Family
17 Reviews
9.5/10
Amazing
Posted on Dec 6, 2024
The hotel is in a good location and the surrounding environment is very peaceful , should be a business district, Not far from the underground, about 5 minutes walk. It's also very convenient to take a bus nearby, and the hotel provides basic supplies. The space in the room is good. I will recommend it to my friends.
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Response from Property: Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is always a pleasure knowing that our guests are satisfied with our location, services and facilities. We look forward to welcoming you back soon. Kind regards,Gem Guest Relations Team.
Yidasang
Executive Room
Stay Date Nov 2024
Couples
3 Reviews
8.0/10
Very Good
Posted on Mar 18, 2025
Booked on New Year's Eve. The room is not big, but the hotel is in a good location. It is close to the subway station and bus station. It is also close to various attractions. You can even walk. I didn't experience the hotel facilities much.
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Response from Property: Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned our close proximity to transport and attractions. We are truly lucky to serve our guest being placed in such an enviable location and we hope to serve you the best in your future stay with us.Kind regards,Gem Guest Relations Team
Guest User
Superior Double Room
Stay Date Dec 2024
Couples
4 Reviews
9.5/10
Amazing
Posted on Jan 29, 2025
It was a nice experience. The location wasn't great but it wasn't too challenging either.
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Response from Property: Dear Guest, Dear Guest, Thank you for your kind feedback after your recent stay at Fitzrovia Hotel. We are very happy that you enjoyed your stay with us. We appreciate your feedback and we very much look forward to welcoming you again to our hotel.Kind regards,Gem Guest Relations Team