Reviews of Lexham Gardens by Cheval Maison

Response from Property: Dear Guest,Thank you for your wonderful feedback. We’re delighted to hear you had an excellent stay with us. It’s especially great to know that Gurpreet, Vallari, and Aravind made a positive impression on your experience. They will be thrilled to hear your kind words!We look forward to welcoming you back for another stay soon.Best regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest,Thank you for your fantastic feedback! We're delighted to hear that you enjoyed your stay and appreciated the tranquility, cleanliness, and overall atmosphere of our hotel. Your perfect scores across all categories truly mean a lot to us.We look forward to welcoming you back for another exceptional experience.Best regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback of your recent stay at Lexham Gardens by Cheval Maison.We are disappointed to receive such a review, and I am particularly saddened to hear your comments about our hospitality and service.Lexham Gardens by Cheval Maison is well known for attentive and friendly staff and impeccable service. We strive to be a home away from home for our guests and we want everyone to feel relaxed and welcome. Numerous positive reviews and returning guests only go to prove that the service and amenities we provide are one of the best in the area.We are sorry that we were not able to extend your stay for as much as you wanted due to the residence being fully booked. We look forward to welcoming you back soon.Kind Regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you had such a pleasant stay and that you highly recommend our hotel. Your perfect scores in surroundings, amenities, cleanliness, and service are greatly appreciated.We look forward to welcoming you back in the future!Best regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest,Thank you for your fabulous review! We are delighted to hear that you enjoyed your stay with us, from our luxury, newly refurbished apartments to the private, state of the art gym. We are all looking forward to welcoming you back on your next visit to London.Kind regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest,Thank you for your perfect rating and kind words. We’re delighted to hear that you enjoyed your stay, from the spacious and stylish decor to the comfortable bedding and well-maintained facilities. It’s great to know that you had a restful sleep and appreciated the high-quality amenities.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay.Best regards,Ian JamesGeneral Manager

Response from Property: Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you appreciated the spaciousness of your room—having such a comfortable space in London truly enhances the experience. It’s great to know the strong water pressure in the shower added to your overall satisfaction.Our 24-hour front desk team is always ready to assist, and we’re pleased that their availability contributed to your peace of mind. The convenience of having a lift and nearby shopping options makes it an excellent choice for families, and we’re glad you found the location so suitable.We look forward to welcoming you back for another exceptional stay. Thank you for sharing your experience.Kind regards,Ian JamesGeneral Manager

Response from Property: Dear guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the facilities clean and well-maintained, and that the location worked out to be convenient for accessing local amenities and transport. We understand that noise from nearby trains can be a concern, and we appreciate your note about confirming room details in advance. We are also sorry to hear about your experience with the front desk service and will take this into consideration for improvement. It is great to know you found the overall stay to be cost-effective and appreciated the added convenience of the kitchen and nearby supermarket. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards,Ian James, General Manager

Response from Property: Dear Guest, Thank you for your wonderful feedback. We're thrilled to hear that you loved your stay and felt at home during your time with us. It's great to know that the facilities and service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for your next visit. Kind regards, Allison Mitchell, General Manager

Response from Property: Dear Qingkuangyou,Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed the spacious living area, well-equipped kitchen, and convenient location. It’s wonderful to know that the cleanliness, front desk service, and thoughtful amenities like bread, bubbles, and bottled water made your stay pleasant. We appreciate your comments on the small toilet and train noise and will consider them as we continue to improve. We're glad you were satisfied overall and look forward to welcoming you back to London in the future. Kind regards,Allison Mitchell, General Manager

Response from Property: Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the gym, it was temporarily out of order due to maintenance issues, and we understand how this was inconvenient, especially as your son had to walk for 10 minutes to another property to exercise. We always prioritise guest safety, which is why we had to temporarily close the gym.We also want to address the issue with printing. We understand that you had a significant amount of paperwork for your son's university, and we regularly assist guests with printing and scanning services. On this occasion, given the large volume of prints (around 80-100 pages), we suggested visiting a nearby Rymans as an alternative, as our resources were limited to handle such a large request. We apologise for any inconvenience this caused and will review how we communicate our printing services moving forward.As for the late check-out request, we understand your frustration. Unfortunately, we were unable to accommodate a later check-out time due to another guest arriving and the time needed to clean and prepare the apartment for their stay. We strive to be as flexible as possible, but we must balance the needs of all our guests.We truly value your feedback and will continue working to improve our services. Thank you again for your comments, and we hope you will consider staying with us again in the future.Kind regards,Allison MitchellGeneral Manager

Response from Property: Dear Tangyuan,,Thank you for your detailed review. We're glad to hear that you enjoyed the layout of the apartment, the fully equipped kitchen, and the convenient location. It's also great to know that you found our front desk and room service professional and friendly.We appreciate your feedback regarding the lighting and will look into ways to improve it. Your comments are invaluable to us as we strive to enhance our guests' experience.We hope to welcome you back soon.Best regards,Allison MitchellGeneral Manager

Response from Property: Dear Guest, Thank you for your wonderful review. We're so pleased to hear that you and your family had a comfortable and enjoyable stay, and that you found the rooms elegant and the kitchen well-equipped. We look forward to welcoming you back on your next visit. Kind regards, Allison Mitchell, General Manager

Response from Property: Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the room and the convenience of having a kitchen to prepare your own breakfast. We strive to provide our guests with all the comforts they need for a relaxing and enjoyable stay. We look forward to welcoming you back soon. Kind regards, Allison Mitchell, General Manager