The Prime London Hotel

Reviews of The Prime London Hotel

The Prime London Hotel

9 Knaresborough Pl, Kensington and Chelsea, London, Greater London, SW5 0TP, United KingdomSee Hotel Details
The Prime London Hotel
The Prime London HotelThe Prime London HotelThe Prime London Hotel
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Guest Reviews

9.2/10
Great
75 Reviews
Verified reviews
Location9.6
Amenities8.7
Service9.2
Cleanliness9.5
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All reviews(75)
Positive reviews(73)
Reviews with photos/video(22)
Great service(29)
Clean and tidy(24)
Awesome stay(18)
Easy to get around(17)
Close to metro(11)
Convenient location(10)
Great value for money(8)
Negative reviews(2)
Guest User
Club Double or Twin Room
Stay Date Mar 2026
Couple
4 Reviews
10/10
Outstanding
Posted on Apr 6, 2026
A very nice room , at a convenient location, wonderful staff. Best hotel at this location and value for money
Guest User
Club Double or Twin Room
Stay Date Mar 2026
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Apr 26, 2026
The service and personnel at the reception were caring, attentive and efficient, specially through the check-in and check-out process. The hotel was very well-kept, the room was very big –specially considering the price, which was very good for London–, and everything was very clean. The room had a complementary tea and biscuit offering, which I used gladly, and they included two filled bottles of water, while pointing out that a coffee machine and free water was available in the reception hall 24/7, which I feel the need to mention. The room also included a Smart TV with all the popular streaming services downloaded and the BBC app working. Taking all of that into account, I do need to say that the value for money when booking this hotel is amazing, I was very satisfied and I can very much recommend it. I had an amazing experience in it, I sincerely believe my money was very well spent and I really recommend this hotel if you need a place to stay in London, you'll be satisfied!
Response from Property: Thank you for your kind review. We are delighted to learn that you enjoyed your stay and appreciated the service provided by our reception team, as well as the comfort, cleanliness, and value offered by the hotel.Your recommendation is greatly appreciated, and we are pleased that your experience exceeded expectations.We look forward to welcoming you back in the future.Kind regards, Team Reception ( The Prime Hotel)
Guest User
Small Double Room
Stay Date Apr 2026
Solo traveler
14 Reviews
10/10
Outstanding
Posted on May 31, 2026
nice staff， cleaning room，everything good
Response from Property: Thank you for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our friendly staff and housekeeping service.We truly value your feedback and look forward to welcoming you back in the future.Kind regards, Team Reception.
Guest User
Superior Double Room
Stay Date Jan 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Feb 5, 2026
Great location and nice rooms. It's very close to the subway station and there are plenty of places to eat nearby.
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RedCoat
Small Double Room
Stay Date Dec 2025
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Jan 12, 2026
The receiptionists (I forgot to ask both names, one of them is with glasses) were very kind and accomodating. The one with glasses even helped with my bags when I checked out. They provided the best room for my one night stay. There were complimentary coffees (from coffee maker and/or nescafe sachet) and teas that you can make for yourself near the receptionist counter. Best of all, they offer you complimentary fruits! The room is clean and the bed is really nice (I am particular about bed as I sometimes find it hard to fall asleep while travelling). Overall, love my experience and I can firmly say, it is really worth what I am paying for! ☺️ My favorite part is this hotel is really near to The Muffin Man Tea shop! ❤️ Love the experience and I have recommended this place to my good friends.
Response from Property: Thank you so much for taking the time to share such a detailed and heartwarming review! 😊We hope to welcome you back again very soon for another wonderful stay! ✨
Beijingguoanyoushierninyanyu
Club Double or Twin Room
Stay Date Jan 2026
Solo traveler
19 Reviews
10/10
Outstanding
Posted on Feb 2, 2026
Facilities: Well-equipped Hygiene: Spotless Environment: Good Service: First-rate
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Guest User
Club Double or Twin Room
Stay Date Oct 2025
Family
1 Reviews
10/10
Outstanding
Posted on Jan 11, 2026
A lovely hotel in an excellent location - a safe and quiet area. Good room for too people, with a nice and clean bathroom. We also had a small kitchen. Great value for this London area. Close to the tube station and good shops. Would definitely consider it next time.
Guest User
Small Double Room
Stay Date Mar 2026
Solo traveler
102 Reviews
10/10
Outstanding
Posted on May 1, 2026
Everything was great except for the small room. The location is excellent, very close to the subway, making it convenient to go anywhere. There are also many supermarkets and restaurants nearby.
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weezwiggett
Small Double Room
Stay Date Feb 2026
Couple
6 Reviews
10/10
Outstanding
Posted on Mar 19, 2026
Lovely and clean, helpful and friendly staff, will come back when visiting London next, highly recommended
Response from Property: Thank you for your kind feedback. We are pleased you enjoyed your stay and found our team helpful. We look forward to welcoming you back to London.Warm Regards.Team Reception.The Prime London.Warm regards,
Tracey Cameron
Superior Double Room
Stay Date Feb 2026
Couple
6 Reviews
7.5/10
Posted on May 6, 2026
Friendly staff and room exactly as per website photos but too small and cramped with inadequate sound proofing between rooms. Ok but wouldn’t rush back
Response from Property: Thank you for sharing your feedback. We are pleased to hear that you found our staff friendly and that your room met your expectations based on the website photos.Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future.Kind regards, Team Reception.( The Prime London)
Guest User
Club Double or Twin Room
Stay Date Aug 2025
Traveling with friends
6 Reviews
8.5/10
Very good
Posted on Sep 18, 2025
There’s a grumpy receptionist sometimes. The room is classic and cozy. Location is good enough
白い風
Club Double or Twin Room
Stay Date Feb 2026
Family
6 Reviews
8.0/10
Very good
Posted on Mar 6, 2026
The hotel was really conveniently located near the station, which had a great selection of cafes, bakeries, KFC, and McDonald's right outside. London's underground and bus systems are super efficient. I wish I could've stayed longer to explore more. I'd definitely book this place again on my next visit.
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Response from Property: Thank you for your kind words. We’re glad you enjoyed our location and facilities, and we look forward to welcoming you again on your next visit.Kind regards, The Prime Hotel.
Guest User
Small DB Basement
Stay Date Feb 2026
Business traveler
2 Reviews
10/10
Outstanding
Posted on Mar 4, 2026
Had a really good stay at The Prime Hotel at Earls Court . I found it quiet , comfortable, plentiful and with a couple of additional nice touches that will see me sure to return . One being the polite call from reception to check in that I was happy with the room having been given time to settle , the other being the fridge that came with the room . Once a mainstay of all hotel rooms , I found it a godsend as I have meds that I need to keep cool . The hotel is a stones throw from the railway station and close to a parade of restaurants and shops , but in no way noisy as these are a 2 minute walk away along Hogarth Road . Perfect
Response from Property: Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay, found our location convenient and peaceful, and appreciated the thoughtful touches in your room. We look forward to welcoming you back.Warm Regards.Team Reception.Kind regards
Guest User
Small DB Basement
Stay Date Jan 2026
Couple
1 Reviews
10/10
Outstanding
Posted on Feb 12, 2026
Nice bathroom, small room. Recommend 2m+ phone charging cable because sockets aren't on both sides of the bed.
ilker bayar
Small Double Room
Stay Date Jun 2025
Couple
6 Reviews
6.5/10
Posted on Jul 31, 2025
If we didn't have the problems at the hotel the rest is quite a good experience as it is in a nice area, near Earls Court Station and museums and links to transportation. So we arrived at the hotel and the lift was broken. They didn't know when it would be fixed. If ever. I chose this hotel just for the fact that in the pictures it showed a bathtub. When we had our room ours was the only one without a proper working bath tub. There was no plug so we couldn't use the tub. I asked hotel they said there is possibly a leak so they didn't put a plug. But next day they would inform me. Next day I was offered a change of room but since we were out all day we didn't want to wait till noon to get a change. So no bath tub experience and it was dirty anyway. I asked for the room to be cleaned. The next evening when we came back the new pillow cases had blood or some kind of dirt spots on them which was not nice. Previous night the cases were cleaner. In the middle of the night the bathroom fan cover fell. It looks like they merely glued it to the ceiling. No proper AC just a fan and if you don't like hot rooms this is not for you