Comfort Inn Victoria

I recently stayed at Comfort Inn Victoria for 8 nights and unfortunately, my experience was far from satisfactory. One of the most concerning issues was that my mother’s slipper and shoe went missing from our room. We raised this matter twice with the front desk on two separate days. Each time, we were assured that the matter would be investigated with the housekeeping team and that we would be updated. However, no one ever followed up with us on the outcome of their investigation and it became apparent that there was a lack of communication between the staff during shift changes. Additionally, the bedsheets were only changed once throughout our entire 8-night stay, which is not acceptable for a hotel of any standard. What shocked us most was when a maintenance worker started washing the windows without any prior notice. Our windows were left open, and water flowed into our room, which was extremely unprofessional and disruptive. The only positive aspect of this hotel is its convenient location near Victoria Station, which made travel around London easy. Overall, my stay was average at best, and I would not recommend this hotel to friends or family. The lack of communication, poor housekeeping standards, and unexpected disruptions made for a very disappointing experience.

It was a breeze checking into Comfort Inn and the room honestly looks much better than the pictures! I’m just glad it doesn’t have dingy carpets covering the floor and it was so clean! Also, the inn might be small overall, it has a functioning lift so we didn’t have to lug our luggages up the stairs. Did I mention the superb proximity to Victoria station? There’s also a luggage storage place right opposite the inn, super convenient!

Basic 3 stars hotel. Room clean, room wasn't clea ed l/serviced for 2 nights. Basic breakfast (pastry, cafe from a machine, cereal and fruit salad from a tin).

Room didn’t look anything like the sample photos. And for how expensive it was, no A/C like in the description and a bare bones room was very disappointing. “Window in room” meant basement privacy window with no view. Spend your money elsewhere.