Melia London Kensington Member of Melia Collection

bathroom sealing was blackish.  our room was cosy a room and it was looking to the air condition units because of that I was little noisy.

Good and nice. I will introduce my friends.

Check in, room space and breakfast excellent. Staff at breakfast were brilliant and a good quality selection. However, returning to our room after being out for the evening found the room smelt strongly of cigarette smoke and saw there was a kitchen smoking area below the window. This also began again in the morning. Discussed with front desk on check out who said this had been reported by guests as an issue before. Requested a discount on the room but told not possible as it was not within their control. Asked if the smoking area was part of the Melia building which the front desk rep did not answer. Staff are entitled to relax with a cigarette but clearly they know about the issue but have done nothing to improve guest experience by relocating this space or double glazing the window. No apology or further action suggested by the member of staff on the front desk, not what I would expect from a hotel of this standard.

The room was cleaned well. I would say it’s ideal for 2 people as with 3 people we had issues with where to place our luggage and still being able to move around. In addition the bathroom specifically the toilet is right against the shower door so it feels quite cramped. The on site restaurant Hispania is excellent. The other issue is sound proofing; we could hear the upstairs room guests walking around, talking, and even sneezing. Otherwise it is a great area with lots of restaurants and very beautiful interior design. I would stay here again but perhaps in a different room!