Reviews of Huttons Hotel, Central London

Response from Property: Dear Kristina,Thank you for your feedback and kind words. We're pleased to hear you enjoyed our great location, friendly 24/7 reception team, and breakfast. It’s also lovely to know you found a great coffee spot nearby!We acknowledge your comments about the building and elevator. As part of a historic property, some elements can feel a bit dated, but we’re always looking for ways to improve guest comfort while preserving the hotel’s character.Thank you again, and we hope to welcome you back soon!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear DavidGonc,Thank you so much for your outstanding review! We're delighted to hear you enjoyed our location and found the room well-equipped, even if a bit tight.We appreciate your note about the shower pressure and will have our team look into it to ensure an even better experience next time.We hope to welcome you back again soon!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Sueong,Thank you for taking the time to share your feedback, though I must express our disappointment at the level of exaggeration and inaccuracy presented in your review.We acknowledge that, due to the historic nature of our building, some rooms may have naturally uneven flooring. This is noted across various guest reviews and is often considered part of the building’s character. However, we understand this may not suit everyone’s preferences.You rightly pointed out a problem with the door, which had not been brought to our attention prior to your stay. Once reported, our maintenance team addressed the issue immediately and resolved it. Prior to the fix, our front desk staff offered a room move, which you declined. This offer was also repeated again during your early departure, and again, you chose not to accept it. At no point was your request for a room change refused by our staff—quite the opposite.In regards to your cancellation request, I must clarify that this was not due to the condition of the room, as stated in your review. Instead, your request was based on having found a better rate for the remainder of your stay. As with most hotels, rate discrepancies found after check-in do not qualify as valid grounds for a free cancellation or refund. Our team acted entirely within standard industry practice in declining this request.You were never “trapped” in any way. You were presented with several options, including a room move, on multiple occasions. Unfortunately, you chose not to pursue any of these solutions. To suggest otherwise is both misleading and unfair to the staff who genuinely tried to assist you.We always welcome feedback, positive or negative, when it is fair and constructive. However, I must respectfully disagree with the tone and content of your review, which I do not believe accurately reflects the reality of your stay or our service standards.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Sabrina,Thank you for your kind review. We're so pleased to hear you enjoyed our convenient location and found the facilities good value for money. It's especially lovely to know our team were helpful during your stay — we're always happy to assist wherever we can.We truly appreciate your recommendation and hope to welcome you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you so much for your wonderful review. We’re delighted to hear that you and your sister had a pleasant stay and enjoyed watching Wicked at the Apollo Victoria. It’s great to know that room 506 met your needs – being spacious, clean, and well-equipped.We’re also pleased that you appreciated our convenient location for sightseeing and the ease of accessing local attractions on foot. Your kind words about our friendly and helpful staff, as well as our complimentary luggage storage, mean a lot to us.We look forward to welcoming you back in the future.Kindest RegardsSabrin DaoudGeneral Manager

Response from Property: Dear Guest,Thank you for your honest feedback. We’re glad you appreciated our great location. We’re sorry to hear about the noise and small room size, especially being near the elevator.Regarding the room service, please note that it is provided by an external company. When you scan the QR code in the room, some delivery staff may ask guests to collect their orders from reception, while others deliver directly to the room. This varies depending on the delivery staff, not our hotel team. Usually, the delivery staff will contact you to clarify.We appreciate your understanding and hope to welcome you again.Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Gherauelle Rae,Thank you for your outstanding review! We’re delighted to hear you enjoyed our perfect location and found our team absolutely nice.We appreciate your understanding regarding the early check-in fee, which is charged at £10 per hour.We look forward to welcoming you back in the future!Warm regards,AshleyOperations ManagerHutton’s Hotel

Response from Property: Dear Guest,Thank you for your kind feedback. We're so pleased to hear you enjoyed our central location and that our team and cleanliness made a positive impression on your stay.We hope to welcome you back again soon.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important a good night's rest is, and we’re sorry to hear that the proximity of your room to the elevator impacted your comfort.Regarding the cleanliness issues you mentioned, we take all guest feedback seriously and will certainly look into improving the maintenance and hygiene standards in our rooms. We regret that we didn’t meet your expectations on this occasion and will review the situation to ensure better service in the future.Your comments about our staff are also appreciated, and we will use this as an opportunity to provide further training to ensure our team responds appropriately to guest concerns.We truly value your feedback, and we hope you’ll consider staying with us again to experience the improvements we will be making.Kindest regards,Huttons Hotel

Response from Property: Dear Rebecca,Thank you for your lovely feedback! We’re so pleased to hear that you enjoyed your 3-night stay with us. It’s wonderful to know that the room, bed, and the peaceful environment contributed to a comfortable and restful experience.We’re also glad you felt safe and secure during your stay, especially as a solo female traveler. Your peace of mind is important to us.We hope to welcome you back to Huttons Hotel on your next visit to London!Kindest regards,Huttons Hotel

Response from Property: Dear Janek,Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our location and the service provided by our staff.We’re truly sorry to hear that the room did not meet your expectations. We continuously strive to improve and your comments are invaluable in helping us address areas that need attention.Regarding breakfast, we want to clarify that we do not advertise a cooked breakfast, as we offer a continental-style breakfast with a variety of lighter options, including toast and pastries.We will certainly look into the issues you raised regarding cleanliness and amenities to ensure a better experience for future guests. Your satisfaction is very important to us, and we appreciate your feedback as it helps us enhance our services.Kindest regards,Huttons Hotel

Response from Property: Dear Muhammad,Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our central location.We understand our compact room sizes may not suit everyone's needs, though many guests find them ideal for a short city stay. As noted on our website, we do not offer air conditioning or fridges, but fans are available upon request from reception.We do our best to ensure our guests are comfortable, and we're sorry to hear that this was not your experience on this occasion.Kind regards,AshleyOperations ManagerHuttons Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We're pleased to hear that our location suited your needs and that you found good value with us.We appreciate your comments regarding the room size and shower pressure. While our rooms are compact, as is common in central London, we continuously look for ways to enhance comfort within the space available. Your suggestion about adding a small desk is noted and will be shared with the team.We hope to have the opportunity to welcome you again.Kind regards,AshleyOperations ManagerHuttons Hotel