26-33 Queen's Gardens, Westminster, London, W2 3BE, United KingdomView Hotel Details
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Caesar Hotel Guest Reviews
4.4/5
Very Good
126 Reviews
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Verified reviews
Location4.3
Amenities4.2
Service4.6
Cleanliness4.4
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All reviews(126)
Positive reviews(23)
Reviews with photos/video(11)
Friendly owner(10)
Awesome stay(7)
Convenient location(7)
Negative reviews(3)
Salleh
Executive Premium
Checked in Nov 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
Thank you for the services offered to me and my husband. And thanks to the staffs, who understood our situation and let us have a late check out. Love the area as it is quiet and peaceful. Accesible to train and bus stations.
Response from Property: Dear Salle,We are grateful for your feedback.We are delighted to hear you enjoyed our services and that our team made you feel supported during your stay. It is also great that you found our location tranquil and conveniently close to public transport options, allowing for easy access to explore the vibrant city of London.We would love to welcome you and your husband back in the future.Best wishes,Santiago Torres, Operations Manager
Simon
Single Room
Checked in Jul 2024
Business travelers
21 Reviews
3.2/5
Posted on Aug 22, 2024
Tiny room, incredibly noisey because of building work on the hotel & workmen right outside the window first thing in the morning. Toilet in the room.
Definitely wouldnt stay there again.
Response from Property: Dear Simon,Thank you for taking the time to share your feedback.We are sorry to hear that certain aspects of your stay did not meet your expectations. Our goal is to provide a comfortable experience for all of our guests and we regret that we fell short in this instance.We understand that the disturbances due to nearby works disrupted the tranquility of your stay. While these external factors are sometimes beyond our control, we empathise with the inconvenience caused and extend our sincerest apologies. We also acknowledge your comments regarding the room layout and size. The Caesar offers a variety of rooms, including larger executive and deluxe options, which provide more space and amenities for added comfort and we are always happy to assist in the room selection process.We hope to have the pleasure of welcoming you for an improved experience. Kind regards,Santiago Torres, Operations Manager
Anonymous User
Executive Double Room
Checked in Oct 2022
Family
6 Reviews
4.0/5
Very Good
Posted on Dec 7, 2022
What made Caesar Hotel special was the staff at breakfast time. They are excellent, especially Velencio.
Esther
Standard Room
Checked in Oct 2022
Couples
4 Reviews
5.0/5
Outstanding
Posted on Dec 18, 2022
Very awesome stay. Near 4 stations and Hyde park. Good to take a walk.
Guest User
Junior Suite
Checked in Jun 2024
Business travelers
1 Reviews
4.7/5
Amazing
Posted on Jul 30, 2024
I came here on a business trip, but I think I stayed in the best facilities. Although it was a bit far from Paddington Station and nearby restaurants, the room condition and staff service were excellent.
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Response from Property: Hello, thank you for visiting our hotel. We appreciate you choosing our hotel despite its distance from Paddington Station. We are very happy that you were satisfied with our hotel's service and the condition of our rooms. We do our best to provide our guests with a comfortable stay and attentive service. Thank you for your valuable feedback and we hope you had a comfortable trip in London. We look forward to seeing you again. Sincerely, Santiago Torres, Operations Manager
Jiangzhuangjitui
Classic Double Room
Checked in Jun 2024
Travel with friends
7 Reviews
4.7/5
Amazing
Posted on Jul 29, 2024
The service is very good, the staff is very friendly, and the room is very comfortable. The hotel is in a good location, a maximum of ten minutes walk, you can reach the bus station, Paddington Railway Station, and Hyde Park. The only drawback is that the bathroom is transparent and outside the toilet, which means that if someone is taking a shower, the other person cannot go to the toilet or wash because everyone can see it 👀
Original TextTranslated by Google
Response from Property: Dear Mr. Jiang, thank you for sharing your stay experience with us. We are pleased that your experience at The Caesar was overall positive. However, we note your concern about transparency in the bathroom. This is a unique design element of our hotel designed to provide guests with a bright and open feeling of space. We understand that this may impact the privacy of others in the room and we apologize for this and will take your feedback into consideration for future improvements. We are pleased to hear that you were satisfied with our service and staff and found your room comfortable. Our team is committed to providing each guest with a warm and comfortable environment to make your stay feel like home. Finally, we are glad that you appreciated the hotel's location. Located in the heart of London, close to Hyde Park, the hotel provides you with an excellent base from which to explore the city. Paddington train and tube stations are also just a few minutes' walk away, ensuring you have easy access to all parts of London. We look forward to welcoming you again. Best wishes! Santiago Torres, Operations Manager
lovejude
Classic Double Room
Checked in Sep 2024
Couples
5 Reviews
4.0/5
Very Good
Posted on Nov 4, 2024
It's clean, but the location is a bit far from the station. The service is friendly and the room is small.
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Response from Property: Hello, thank you for visiting The Caesar. We are sorry to hear that the hotel is located a little far from the station. Our hotel is located on the quiet Queen's Garden Street in Bayswater, providing a comfortable rest in the midst of London's hustle and bustle. It is about 5 minutes' walk from the tube station and about 9 minutes from Paddington Station, providing easy access to major attractions. We apologize for the inconvenience regarding the size of the room and will recommend a larger room for your next visit. Nevertheless, we appreciate that you were satisfied with the cleanliness of our hotel. We do our best to provide a pleasant and hygienic environment for all our guests. We are also glad that you mentioned the friendly service of our staff. Thank you for your valuable feedback and we hope that you had a comfortable trip in London. We look forward to seeing you again next time. Sincerely, Santiago Torres, Operations Manager
Yituoboluo
Classic Garden
Checked in Sep 2024
Travel with friends
13 Reviews
5.0/5
Outstanding
Posted on Nov 15, 2024
The hotel is quite upscale, with a good surrounding environment. It is convenient for eating and going out. The room is clean and tidy, the service is warm and thoughtful, and the stay experience is quite good.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for sharing your stay experience with us. We are delighted that you had such a wonderful experience with your stay at The Caesar. We are very honored that you are satisfied with the hotel's elegant atmosphere, beautiful surrounding environment, convenient location, cleanliness of the rooms, and our warm and thoughtful service. Located in the heart of London, next to Hyde Park, the hotel provides you with an excellent base from which to explore this bustling city. We look forward to your visit again. Best regards, Santiago Torres, Operations Manager
Guest User
Standard Room
Checked in Jul 2024
Family
160 Reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
The location is quite convenient and the hotel is not bad.
The Chinese-speaking receptionist is also very good.
If there is a problem with Ctrip, you can't blame the hotel.
I booked a standard room, and I was charged for a standard room, but the reservation sent to the hotel was a single room. This is a black-hearted way of making money, and it's really not good if you are not careful.
I complained to the hotel, but three people didn't understand, and they all insisted that the hotel made a mistake, and the reservation sent to the hotel was clearly a single room. Only the fourth person understood.
Overseas hotels should consider changing platforms.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for sharing your stay experience with us. We are glad that you were satisfied with your overall experience at The Caesar. Although you have experienced some inconvenience during the booking process, we sincerely apologize for this. However, due to the fault of the third-party booking company, we are unable to obtain more information. You can communicate with it directly. We are very happy to know that you are satisfied with the hotel, especially with the service of our Chinese reception. We are committed to providing guests from different countries and regions with a comfortable and convenient accommodation experience. Finally, we are glad that you appreciated the hotel's location. Close to Hyde Park and within walking distance of Oxford Street, Regent Street and Piccadilly Circle, the hotel is a great base for exploring the city. We look forward to having the opportunity to welcome you again in the future. Best regards, Santiago Torres, Operations Manager
Guest User
Single Room
Checked in Dec 2023
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2024
Near Paddington station, less than ten minutes walk. Clean and tidy, I personally like it better and stayed for 4 consecutive nights.
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lulukiwi
Standard twin Room
Checked in Jun 2023
Family
6 Reviews
4.7/5
Amazing
Posted on Jul 22, 2023
The room is compact with twin beds, and the sanitation is very clean. The quilt and pillows are washed and dried very well. The surrounding environment is elegant and comfortable, and there are no dead ends in the block. Hyde Park is very close.
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Xiaodishiwudide
Standard Double Room
Checked in Jul 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Aug 27, 2024
Great environment, great location
Original TextTranslated by Google
Response from Property: 親愛的顧客,感謝您與我們分享您的體驗。我們非常高興您在The Caesar的體驗如此美好。我們很高興您讚賞酒店的環境和優越的地理位置,我們的酒店確實位於倫敦的心臟地帶,毗鄰海德公園,距離牛津街、攝政街和皮卡迪利圓環僅有幾步之遙,是探索這個城市的絕佳基地。我們期待着再次歡迎您的光臨。最好的祝福,Santiago Torres, Operations Manager
Guest User
Single Room
Checked in Mar 2023
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Apr 24, 2023
I love this environment so much, the cherry blossoms outside the window are beautiful.
The staff are very friendly. MICHAEL who checked in on the first day was handsome and enthusiastic. The beauties on the last day were also very nice. The curly-haired beauties at breakfast were warm and lovely. They didn't have the sense of distance that the British people have at all.
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To Chung Man
Standard Double Room
Checked in Sep 2023
Couples
4 Reviews
4.0/5
Very Good
Posted on Nov 28, 2023
From the beginning, they said that the hotel was fully booked and they would upgrade us to a room on the ground floor for free. It was very big and nice. I thought it was another trick. They would upgrade you for free. Of course I said no, and I would give it to the person in charge. After asking the supervisor, he came back personally and said that there was still no room available and asked me to check in first. If I still felt uncomfortable, I would go to the front desk tomorrow to check if there was a room I could change. After checking in, our room was indeed big, but there was no air conditioning and the bathroom was not ventilated. We often heard people talking and other noises nearby. Although it was not loud, we still felt bad. We also smelled food, so we went out for a walk. Go, I found out that this room is actually next to the dining room, and the door is also next to the side door of the dining room. The other side is the kitchen door, so there is a lot of noise during dinner time and there are a lot of people passing by your door during dinner. Entering the restaurant, I also found that the distance between the room and the kitchen of the restaurant was not completely sealed, so I could hear a lot of noise and smell the smell all night long. In the end, I found that there was only one room on the entire floor, and the restaurant space was not large. Based on the measurements, it might have been a room that was added to the original space. Fortunately, I was able to move to my room upstairs the next day. Although the room was small, at least it was formal. Unlike before, I had to go to the side door of the dining room to enter the room. Every time I saw the staff, I felt weird. of. It's unreasonable for the hotel to give me this weird room as a traveler who paid the normal price. Alternatively, you can mark it online as a very convenient room and let the traveler choose.
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Guest User
Executive Twin Room
Checked in Jul 2023
Family
2 Reviews
4.0/5
Very Good
Posted on Sep 4, 2023
Very close to the airport, convenient for early flight