Guest User
December 4, 2025
Do not book this hotel, u will regret. Beside this hotel , there are many hotels Surrounding .
We (3 adults , 1 elder and 1 child) checked in on 1st Dec 2025 and never expect the staircase was so narrow and small step that is Impossible to let the elderly to bring up the big luggage to 5th floor, we request to change the room to lower floor instead of 5th floor but the receptionist said all fully booked, not sure how true is it ? Luckily she accept we put our luggage at their storage. The receptionist is very helpful and thoughtful to ask us to bring all of necessary cloth and amenities out of luggage. By the time, we unpack one of the luggage, the “old lady” pass by with her very Rude and unfriendly tone shouted to us, we can’t unpacked our luggage there. We told her we only want to bring out our changing clothes and amenities so that we no need to carry our big and heavy luggage to 5th floor. The old lady then walked away and talked to the receptionist ask her to stop us from doing it. We ask all the Staffs there who is the “old lady” is (manager) but nobody dare to give me her name. We finally meet the old lady again and ask for her name but she refuse to give us her name till I said I want to give her good comment then she finally Gave me her name “Bermq” .