Victory House Leicester Square

Victory House Leicester Square Reviews

Victory House Leicester Square

14 Leicester Place, Westminster, London, WC2H 7BZ, United KingdomView Hotel Details
Victory House Leicester Square
Victory House Leicester SquareVictory House Leicester SquareVictory House Leicester Square
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1 night

Victory House Leicester Square Guest Reviews

4.1/5
Very Good
122 Reviews
Verified reviews
Location4.2
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(122)
Positive reviews(17)
Reviews with photos/video(2)
Great location(7)
Convenient location(5)
Negative reviews(5)
AndrewD
Suite
Checked in Dec 2023
Solo travelers
69 Reviews
4.7/5
Amazing
Posted on Jan 4, 2024
Great location on the edge of Leicester Square. Clean and comfortable. Staff were friendly and helpful. The hotel does not have a full restaurant but it does not need it due to its location between Leicester Square and Chinatown.
wen
Superior Double Room
Checked in Jan 2024
Family
7 Reviews
3.0/5
Posted on Jan 16, 2024
That is fine
飛天豬媽媽
Classic Double Room
Checked in Sep 2022
Family
13 Reviews
4.7/5
Amazing
Posted on Sep 20, 2022
Very good location! Friendly & helpful staffs. Will stay again
Guest User
Executive Room
Checked in Mar 2022
Couples
2 Reviews
5.0/5
Outstanding
Posted on Mar 15, 2022
Good!!!
K
Superior Room
Checked in Apr 2022
Travel with friends
59 Reviews
4.0/5
Very Good
Posted on Apr 26, 2022
The staffs has been very helpful, and the location is simply impeccable. I enjoyed my stay.
Akyna Chang
Classic Double Room
Checked in Jan 2022
Couples
9 Reviews
3.7/5
Posted on Jan 25, 2022
The bathroom smell bad. The glass door cant open widely and space was very limited. Didn't expect the size of bathroom when check on the room photos.
Guest User
Superior Double Room
Checked in Oct 2023
Business travelers
16 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2023
very nice
Guest User
Superior Double Room
Checked in Sep 2023
Couples
55 Reviews
5.0/5
Outstanding
Posted on Sep 22, 2023
Very good
Xiaoshi
Superior Double Room
Checked in Sep 2024
Couples
6 Reviews
4.2/5
Very Good
Posted on Sep 22, 2024
The room is small and the window cannot be opened. Friendly service, good location, close to restaurants and attractions, cleaning every day, free water, etc., recommend this hotel
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Ying
Superior Double Room
Checked in Jul 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
Rich is just the best. Right in the middle of Leicester Square. Easy to access anywhere and close to the subway. You can walk to many places. The rooms are clean and slippers are provided upon request.
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Anonymous User
Deluxe Double Room
Checked in May 2024
Business travelers
1 Reviews
2.5/5
Posted on May 13, 2024
Totally bad experience. 1) Nowadays, hotel reservation websites still deceive people about gym rooms, but they actually don’t. 2) There is no way to contact the front desk at all. If you give them instructions in the room and type 0, you will never be able to contact the front desk. You must go downstairs to find them. After we left, I sent something to him and tried to find him, but the phone could never be connected. I left a voice message with no reply. They had WhatsApp, but no one responded. I sent an email to them, but there was no response. I left an email contact online, but there was no reply. You can't contact them unless you come to them in person. 3) No one cleaned the room on the first day. On the second day, I had to pick them up to clean the room, but there was no refill water. I had to go downstairs to get it myself because they could never be contacted by the phone in the room. 4) One of the older female staff members has a very bad attitude. In addition, they have a rule that only two pieces of luggage can be stored in each room, and each additional piece will be charged 10 pounds. On the day we checked out, we left around 10 o'clock early. When we checked out on the first floor, we had a few things to eat and we told us that we would be back in 15 minutes before we left. We had 3 pieces of luggage, but the older lady insisted on charging us for extra luggage and would rather we move our things back to the room and come back later to check out. Not helpful at all, and had a very bad attitude at the time.  The price they charge is worse than a one-star hotel.
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Guest User
Superior Double Room
Checked in Jul 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
The location is amazing, just upstairs in Chinatown.
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Guest User
Superior Double Room
Checked in Dec 2023
Travel with friends
9 Reviews
3.0/5
Posted on Jan 16, 2024
It was very noisy and the room was very small. I personally think that the room price of 2,000 per night is not worth it. Moreover, there is a pedestrian street and the bus cannot enter. You need to get off the car in advance and drag your suitcase to find the hotel. You have to walk a long distance and it is difficult to find the entrance of the hotel. Basically no sign
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Anonymous User
Deluxe Double Room
Checked in Dec 2023
Family
5 Reviews
2.2/5
Posted on Jan 1, 2024
 The hotel's email response system is very poor.  We sent many emails asking if we could check in earlier than the check-in time.  The hotel did not reply even once.  And cleaning. The room is not up to standard.  Some days there is no water provided.  Some days there is no bath towel, no towel provided.  And some days the carpet on the floor is not vacuumed.  The location is very good, going anywhere is close.
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Anonymous User
Superior Double Room
Checked in Jan 2023
Couples
4 Reviews
5.0/5
Outstanding
Posted on Apr 27, 2023
The hotel is beautiful, the decoration is very beautiful at the door. The service of the hotel staff is very good, they are very friendly. My room was also huge and I really liked the style of the room, the toiletries were very friendly. And it is very close to Chinatown, I like Chinatown very much. All in all a very lovely travel experience.
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