The Continental Hotel, Heathrow

I wouldn’t recommend anyone to use this hotel as customer service was absolutely pathetic and they took ages to serve us and unfortunately my family booked a few days stays and literally we found a Rat in a room and they were completely helpless as I have call them several time but they didn’t bother to turned up in a room so over And I have attached few photos as well so you guys can see over all 10 out 1.

I am so disappointed with The Continental Spa customer service. I bought 3 spa packages for a total of 5 people on the 24th of October. The packages included a two course meal in their restaurant, which added an additional £20/£30 to the price per person, totalling £110 extra for the food. Unfortunately, I received a call one day later stating that the restaurant was full on that day, so I requested a refund for the food element of the package which they said they would grant for me. HOWEVER, when I contacted them one week later asking about my refund, they claimed that they had no idea about my request and wasn't aware about the restaurant being full on the day. I've yet to recieve a refund and the general response and handling of my case has been slow and extremely frustrating. First I was told that my refund will be processed, and when I followed up a day later, they said they were getting in touch with the venue which implied that my case was still being investigated. I have asked for my case to be escalated to a higher management and am currently awaiting a response. This is so disappointing as the services and facilities were fine and my family were happy with the massage treatments (my own massage seemed a bit rushed, but overall, a good exeprience). However, after all the debacle regarding my refund, which should have been pretty straightforward, I will NEVER come again, nor recommend this Hotel to any friends or family. I would advise that you think twice before booking with this hotel.

Very good location, hotel does look modern on initial arrival, but soon noticed lots of parts in the room that needed some TLC. The room didn’t feel very clean. Limescale in the bathroom. Stains on the carpets etc. I really liked the decor though & the electrics. I did have to move rooms as the loo seat wasn’t fixed down properly, they upgraded me to a larger room. The restaurant was very slow service took me 2 hours to get 1 pizza 1 drink & a pudding… the pudding in the end I had to ask for a takeout as I was so tired by 9pm, that took over half an hour, I ended up having to ask for it, got up to my room & it was the wrong one. Gave up with it couldn’t be bothered to go back down & say anything. Overall basic stay, wouldn’t of wanted 2 nights there. Was glad I was on a 1 night stay.

The Spa is definitely 10/10 if you’re around this area would definitely recommend, very friendly. Hotel itself is average but the hotel staff do try and help you. Pool and jacuzzi is very convenient if you want to relax.

Lovely stay. Lovely room, spa and restaurant and I have left a more thorough review on google. The 29 bar and restaurant was lovely. My only criticism and the reason this is not 5 stars is that we had no where to sit initially as the football was on and if hotel guests are wishing to eat or have this included in their package, it should be priority that they can sit and eat instead of this space being filled by others who are drinking and watching the football. Other than this, we did eventually obtain a seat, food was lovely, fresh, well cooked. Waiting staff were so pleasant and attentive. Enjoyed the food. Breakfast was flawless, absolutely delicious, the tiny potato waffles were amazing, I could have eaten several more! Thank you for your contribution to making our trip special!

The front desk staff were extremely helpful and friendly. The location within 2 blocks of Hounslow Central Underground station was very convenient for an early flight from Heathrow (note: no elevator at the station). The room was a good size and the bathroom was updated nicely. However, a big down size to the room was the quality of the mattress. Some of the money for the bathroom renovation would have been better spent upgrading the mattress.

The room had nothing in it at all. floor was very creaky and doors banged, very noisy hotel

Night staff very rude! Room dirty! Cracked window! Dirty bathroom! Asked to change rooms got told I’d have to wait until after mid day! Towel in hallway covered in blood told the guy on reception his reply was well it’s the guests we have here not my fault!! (And it’s still there! 3 hours after telling him!!)will definitely not recommend!!

Best hotel ever!! Service was excellent and sauna, steam room, jacuzzi was amazing! Felt like i was on a holiday. Thank you for making my stay feel soo special. Just wish price was a little less when we stayed