StayLux Waterloo
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1 night
StayLux Waterloo

Check-In & Check-Out

From 15:00 until 10:00

Nearby Attractions

London County Hall: 0.6 km away

London Eye River Cruise: 0.53 km away

The London Dungeon: 0.56 km away

Amenity Highlights

Pets policy: Pets are not allowed.

StayLux Waterloo

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Amenities
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Property Description
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Cleanliness6.0
Amenities6.0
Location6.0
Service6.0
Surroundings
Metro: Waterloo
(260m)
Metro: Southwark
(520m)
Airport: Heathrow Airport
(29.1 km)
Airport: London Gatwick Airport
(45.4 km)
Train: Waterloo East Station
(380m)
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Chic 2 Bed At Pear Place With Balcony-Pp08

Has window
Non-smoking
Private bathroom
Refrigerator
TV
Microwave
Room Details
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Chic 3 Bed At Pear Place With Balcony-Pp06

3 bedrooms: 3 double beds
Has window
Non-smoking
Refrigerator
TV
Tea bags
Electric fan
Room Details
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Chic 1 Bed At Pear Place With Balcony-Pp04

Has window
Non-smoking
Refrigerator
TV
Tea bags
Electric fan
Room Details
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Chic 2 Bed At Pear Place With Balcony-Pp02

Has window
Non-smoking
Private bathroom
Refrigerator
TV
Microwave
Room Details
Check Availability

Chic 1 Bed At Pear Place With Balcony-Pp05

Has window
Non-smoking
Refrigerator
TV
Tea bags
Electric fan
Room Details
Check Availability

Chic 2 Bed At Pear Place With Balcony-Pp07

Has window
Non-smoking
Private bathroom
Refrigerator
TV
Microwave
Room Details
Check Availability

Chic 2 Bed At Pear Place With Balcony-Pp09

Has window
Non-smoking
Private bathroom
Refrigerator
TV
Microwave
Room Details
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Verified Reviews
Average for similar properties in London
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 17, 2025
This company persuaded me to book with them directly rather than via AirBnB, then canceled my stay at short notice, causing me great inconvenience. They have now gone completely silent over the GBP850 that they owe me, despite repeated attempts to contact them.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 17, 2025
Avoid this place we arrived to staylux to find that we couldn't access the apartment we booked. unable to contact them and thay took our money no response from booking. Com either so had to book a different accommodation at a big cost.
R‍u‍b‍e‍s‍2‍6
October 25, 2024
Very stressful experience. As we arrived the window in one of the bedrooms was completely smashed. When I rung the office they were very relaxed about the whole thing and said they were aware already and that it was safe. However no one thought they should inform us or even better put us in a different apartment with a window that didn’t feel dangerous! We stayed in two flats during our two night stay and both were absolutely filthy. Mouldy and unclean showers. Crumbs all over the floor and the blind was broken. My white socks had to go in the bin because they were black from walking on these floors! Boiler kept failing meaning we were left with no hot water. This would have been enough to make the stay a negative one. However on our second night the Carbon monoxide sensor failed so we had to move fiats at 7.30pm after I had already put my baby to bed. And to make it worse all the smoke vent sensors in the building say fault so didn’t feel very safe. I do have to say that Nicola was always very quick to respond to emails and had explained they were only moving us as a precaution and not because there was definitely carbon monoxide. However with a 3 month old baby this made me incredibly anxious that we had already been breathing some in. I then had a very sleepless night because of this. When I asked if there was anyway we could have a slightly later checkout due to all these issues I was told no and then the cleaners were banging on the door at 10am. They con you into paying £25 instead of £250 refundable deposit. Which we fell into after reading reviews about the difficulty of getting refunds. So wish we hadn’t as they got extra money out of us for an awful stay. When I suggested that this should be given back to us I was told this wasn’t possible as they had moved us for our safety and it wasn’t their fault. It’s a real shame because the location is perfect so could have been a very positive stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 13, 2025
WARNING! DO NOT BOOK WITH STAYLUX! They have stolen my money, as I can read here has happened to many more. I booked with free cancellation on Booking and they imediately charged my card the whole sum. When I cancelled they have yet to repay me my money several months later, and they blame technical issues. I will file a Police report.
J‍8‍8‍3‍5‍J‍U‍s‍a‍r‍a‍h‍h
August 4, 2024
We stayed here as a family of 5 and on the whole, really enjoyed our 4 night booking. Things we loved: Location, space, balcony, views, lots of towels, security of property and general feel of the place. Improvements: Air con, bigger beds, bathroom maintenance as there were cracked wall tiles, broken bath overflow and leaking shower head. We loved the views from all rooms, as were able to see the Shard from our bedroom, but would like to try a room on the other side of the property next time as it was pretty loud at night, due to the rooftop terrace bar staying open until 2am every night.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 7, 2024
Made a reservation through booking in march to stay on january 2025. They charged me the full amount 2 weeks after the reservation. In october they changed the place I was staying for a new one. I didn't agree with the new place so I canceled the reservation. It's been 2 months and I'm still waiting for my refund. They say that they can make it within 30 bussiness days. Well, the 30 days passed and now they say they have a problem with their system to make the refund. I had to go through booking to get my money back and they are giving me the refund because the place is not answering.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 6, 2024
Our stay was in apartment 5, level 3. Great location near waterloo station and places to eat. Security was also very good. Apartment was spacious and generally clean. The floors had been vacuumed but clearly needed to be washed. There was significant cracking in one of the windows. The bed in the main bedroom was small, most likely a double and not a queen or king. There was no safe to put valuables. The lift was not working upon arrival and we had the challenge of carrying heavy luggage up 3 floors of stairs. Thankfully a cleaner was able to help and this was greatly appreciated. This was in contrast to a call with management who said they could do nothing to get the lift fixed on a Saturday. Problems also arose during our stay when we were advised that workmen needed to enter our apartment for a full day to carry out ‘urgent’ maintenance and get access to the balcony. We responded by saying we do not consent to any strangers entering. We were on holiday and paid for this apartment plus there was no security to put personal items if we were not in the apartment. An email arrived stating the reason for the maintenance and we restated our wishes which included a days refund if the intrusion occurred given the fact we would not want to there if strangers were in passing through. Our request for privacy was ignored and an offer of compensation was clearly subpar. It was also clear that the maintenance had begun before our arrival and we should have been consulted beforehand so that we had the option of getting a refund and making alternative arrangements. I would consider the behaviour of Stayo to be unreasonable and unprofessional. Although they acknowledged our concerns, their actions did not match the rhetoric. We escalated the situation to our travel agent who strongly reiterated our concerns. This did not appear to be acknowledged. In the end, no maintenance men arrived at our door and we were not advised that they wouldn’t enter our apartment. This situation could have been managed much better by Stayo. It’s a shame, as we enjoyed our week in London and the very convenient location but the angst of dealing with Stayo left a bitter feeling.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 21, 2024
I tried to book a stay with this property a year out. They took a deposit from me of almost $800 US dollars that was supposed to be returned. It has been a THREE MONTH NIGHTMARE trying to get my deposit back. I didn't even stay here. No one has bothered to make any effort to connect with me meaningfully by email after multiple attempts. Travelers, BEWARE!!!
M‍u‍s‍t‍a‍f‍a‍ ‍K
February 20, 2024
My recent stay at Stayoo London Waterloo was a disappointment from start to finish. The accommodation fell far short of what the photos promised. Upon arrival, we were met with a dirty and worn environment that was clearly not well-maintained. Hospitality was absent; there was no opportunity to speak to anyone in person about our concerns. The accommodation itself was subpar. The beds were too small and uncomfortable for two people, and the sofa bed for the children provided no comfort either. The furniture was heavily worn, far from the 'modern' look advertised. The online help desk was not only incompetent but also rude in their approach to our complaints. I will never return to Stayoo London Waterloo, and I would strongly advise against it to others. It was nothing short of a waste of money and time. Please do not believe the photos; the reality is far from the promised experience.

Services & Amenities

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 10:00

Self check-in: Contact the property for instructions on how to obtain the card/keys

The property will provide check-in details after booking

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 25 years old

Paying at the hotel

Property Description

  • Opened: 2017
  • Number of Rooms: 9
Phone:+44-20-31982384
A stay at Stayo Waterloo places you in the heart of London, within a 15-minute walk of London Eye and Westminster Bridge. This apartment is 0.8 mi (1.2 km) from Big Ben and 1.3 mi (2.1 km) from Trafalgar Square.

Make yourself at home in one of the 9 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include microwaves and washing machines, and housekeeping is provided on request.

Frequently Asked Questions

What are the check-in and check-out times at StayLux Waterloo?

Check-in time at StayLux Waterloo starts at 15:00, and check-out time is by 10:00.

Are pets allowed at StayLux Waterloo?

No, pets are not allowed at StayLux Waterloo.

Does StayLux Waterloo serve breakfast?

No, StayLux Waterloo does not provide breakfast.

How much does it cost to stay at StayLux Waterloo?

Room prices at StayLux Waterloo vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to StayLux Waterloo from the nearest airport?

The nearest airport is Heathrow Airport, located about 53 mins from hotel by car (29.1 km) away.

What’s the cancellation policy at StayLux Waterloo?

The cancellation policy at StayLux Waterloo depends on your room type and booking terms.

About This Property

Nearest AirportHeathrow Airport
Distance to Airport30.63KM
Nearest Train StationWaterloo East Station
Distance to Train Station0.38KM
Nearest Subway StationWaterloo
Distance to Subway Station0.26KM
Hotel Star Rating4