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Gainsborough Hotel
4/5102 Reviews

Gainsborough Hotel

Kensington London|0.41km from Victoria and Albert Museum
My office booked a room, most probably, through Expedia. The voucher generated thusly was handed to me by my office travel agent mentioned a single room with a twin bed. Upon check-in, I got half a room under the staircase with a half bed (even kids have bigger bed than that) that was made of cheap compressed wood, the stuff Ikea puts in its flatpack. The cupboard wobbled as one opened the door and there was barely space to move. The lift to the floor did not generate the impression, it would get you there safely. The bathroom sink could not be used because it was so slim, it barely jutted out of the wall. Hair on the towels and bed were included free in my room. The hotel is apparently refurbished and yet has stained carpets, as well as, mysterious stains on the bed, table, etc. The breakfast in their partner hotel located just across is not worth booking - the food choice is pedestrian and you can get quality breakfast well within the price at any food place in London. When I called the receptionist (Stefanie/Stephanie) today (24.06.2022 at 14:44), i.e. one day after checking out to find out why this discrepancy between my office booking and the offered room happened, she started screaming at me and said, I was speaking nonsense. After quite a few rounds of try to gently speak to her, I gave up and asked for her manager. She said Manager is not here and kept on shouting. I hung up, not able to believe that this is the behaviour of a travel and hospitality industry rep. Wow!
54 Queen's Gate Hotel
4.3/5100 Reviews

54 Queen's Gate Hotel

Kensington London|0.51km from Victoria and Albert Museum
I travelled with my daughter to London all the way from New Zealand for a combined work and holiday trip. It was her first time in London, and I wanted this trip to be something she would remember. I spent a lot of time looking for a good hotel in Kensington and I picked 54 Queens Gate, due to its convenient location for my conference and the good reviews and high rating in Tripadvisor and Booking.com. On the positives, I will list the extremely good and convenient location, the tasteful décor in the lounge and rooms and some of the staff, being polite and helpful. Otherwise, our stay did not confirm the high ratings for this hotel, which create high expectations, unfortunately not met. I had booked a ”double deluxe” room, which came at a price higher than the standard. Initially, we were given a tiny room on one of the upper floors (Room 20) for which you had to go up two different lifts and a few stairs. The room was not what was shown in the photos as a double deluxe (although they tried to tell me that it was in this category). It was also very hot, and the air conditioning was not working properly and was too noisy. It was impossible to stay there for 6 nights, so we immediately said we were disappointed. Luckily, they had a bigger room available in the lower ground floor (basement?), Room 2, which we happily took. The room was relatively clean, but the floor was not, and I had to specifically ask them to vacuum the floor. Later we discovered that a terrible sewer smell was coming from the drains, and the ventilation in the bathroom was not enough to improve the situation, luckily there was a patio door we could open for airing the room. The toiletries offered, although good quality, they were in very limited quantity, hardly enough for one person. Some of the staff were stressed, unaccommodating and grumpy. Breakfast was basic. After the second day we decided to have breakfast in the room, and we were served by an annoyed lady who seemed to hate us for ordering in the room (although this is advertised in the services, also note they don’t serve cooked breakfast in the rooms). On the last night, I made the mistake to ask reception to book a taxi for me. They told me to book an uber, and when I said that I don’t have an uber account, the person at the reception said they would have to ask their manager in order to book a taxi for me. On our check out they asked us how our stay was. I gave them honest and direct feedback, on which the manager responded aggressively, trying to blame everything on us (e.g., for asking for a taxi). They said no one else had complained about the smell from the sewers before, while I read similar reports from other customers on Booking.com and tried to blame us, for not reporting it earlier, supposedly they would have fixed it. I expect that they will try to respond in a similar manner to my review. I advise the traveler to take my review seriously and either lower their expectations or make an alternative choice f

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Explore Guest Reviews of Hotels in London

Searching for hotels near Victoria and Albert Museum? Compare room rates and reviews to find your ideal stay.
The Rembrandt
4.3/5113 Reviews
Kensington
Lovely hotel in a prime location. Felt very safe. Breakfast buffet was included with room price. Everything you could want. The best croissants (are we in France?!), eggs, breakfast potatoes, yogurt, fruit, cheese, deli meats, bacon (like ham, not American bacon), juices, tea, coffee, toast. Also some items that are British beans and such. Several blocks to the Underground South Kensington station. Across the street from the V & A museum. Short walk to Harrolds, a must see! Amazing food hall, tea shops, chocolates and gems! Nice bar off the lobby with sofas and comfy chairs. Wine was reasonable price, 7 pounds. Two free drinks for booking room directly with hotel. Executive twin room was small, but adequate. Two chairs a table and a desk with chair, Robes, free bottle of water in mini-fridge daily. Nice view of the V & A museum from two large windows, that open. AC in room. Great shower!
Princes Gardens
3.7/522 Reviews
Knightsbridge
The location of the hotel is good, there are museums and Hyde Park around. It's just that the shower mixing valve is not working and the water is not hot enough.
The Franklin London - Starhotels Collezione
4.3/580 Reviews
Chelsea
Breakfast is good, some rooms can have extra beds, service is very good, very close to Harrods, the overall experience is good. Yes, the bed is very comfortable.
The Pelham London - Starhotels Collezione
4.3/5102 Reviews
Kensington
The advantage is that it is close to the subway station and basically across the road from the station. The room is small and it is acceptable considering the location. But the facilities are average, the hair dryer is bad, the bottle of bath liquid cannot be opened, I have to run two times at the front desk to deal with this. When I left, the front desk asked me if I wanted to give a tip for 9.8 pounds. The first time I was tipped by the front desk of the hotel, I was embarrassed and gave it in person. But I was very uncomfortable, because the room rate should include service, why tip? I used to stay in the store, and I tipped the bellman at most, never asked for it at the front desk. I also repeatedly charged the room fee and found it by me. They said that they did not receive the room fee given by the platform. How can I have my check-in information if I don't receive the room fee? Fortunately, after contacting Trip.com, Trip.com refunded me the prepaid room rate. But everyone must be careful.
Egerton House
4.7/547 Reviews
Chelsea
Wonderful hotel! Now on our permanent list for future visits. Had a last minute flight cancel and had to spend an overnight in London. We had been coming off a long guided trip and wanted a cozy and convenient place for our unexpected (bonus) overnight. Booked room only hours before arrival based on a friend’s rec who had only heard about hotel. The staff (notably Benjamin) could not have made us feel more welcome and as if we had just arrived home. Hotel was cozy and charming. Relaxing welcome beverage (tea or champagne) in sitting room off reception. Also enjoyed ‘house special’ Martini in bar that evening accompanied by great complimentary nibbles. King bed room was perfect for us and sized as expected - 2nd floor back in a separate foyer from main hallway - not huge, but great space and good sized bath for 2 people. Welcome treats & personal hospitality note in our room. (Again, they only had few hours notice aware of our arrival). Turn down service with slippers provided. Wonderful location for our preferences and easy walk to SoKen tube. Highly recommend.
The Ampersand Hotel
4.5/5101 Reviews
Kensington
We had some nice days in London to descover the Town, the museums and of course Warner Brothers. Hotel and service had been excellent, the place near the underground with the important lines was perfect.

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If you stay at a hotel in downtown London, nearby attractions like Chinatown, Her Majesty's Theatre, Trafalgar Square can be your first stop. You can choose attractions in London that are perfect for a weekend getaway, such as Legoland, Wembley Stadium, ExceL London. You can also visit top-rated attractions like The British Museum, King's Cross Railway Station, Russell Square. With a developed commercial area, visitors can head to Regent Street, Bicester Village, Harrods for a great shopping experience.

Average Temperature

• January to March: 7.81°C during the day, 4.62°C at night

• April to June: 15.26°C during the day, 10.71°C at night

• July to September: 19.79°C during the day, 15.22°C at night

• October to December: 10.25°C during the day, 7.02°C at night

Average seasonal Rainfall

• Spring: 17.098425 cm

• Summer: 18.216536 cm

• Autumn: 18.779528 cm

• Winter: 23.594488 cm

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