Best Four Star Hotels in Los Altos

I am typically hesitant to book a hotel not part of a familiar chain when traveling for work, but I'm so glad I tried this hotel. It exceeded expectations. I found it on a travel site while looking for a hotel near my work meeting. From the moment I walked in, the staff was welcoming and accommodating. I needed to print something late, and they generously helped without question while calming my work stress with an intriguing conversation. The rooms are updated while keeping the charm of the building. I highly recommend it and will choose to stay here when visiting the area.

This was my second time staying at this hotel for business. My first experience was just ok. But this second time was horrible from start to finish. First off... its old. Just doesnt feel clean and honestly doesn't look it either. Front desk put me on the 1st floor next to the door going to the streets... I wouldve stayed but the tv didnt work!! I went to the front desk to get another room... preferably not on the 1st floor... I was denied. The second room was just as old and dirty looking with stains on the sofa and ottoman. I tried to take a shower but the hot/cold lever broke off. Crazy. Then I tried to store my food in he mini-fridge... But theres a button that you press that only allows the power to be on for 2 hours!?!?!? How cheap do you have to be to install that??? Side note... the room rate was $150. They held $400 on my credit card!! Im a Gold Bonvoy member and return customer.... so ***? On the same business trip I stayed at other (Better) Marriott properties that only held $180... maybe $200. That credit card hold and putting me on the garbage 1st floor felt Racial!! But ofcourse there is no proof!! Just terrible customer service!! Ill never stay at another Courtyard. Period. But Dont say I didnt warn you about the palo alto/los altos location. Ive stayed at Motel 6's that were cleaner and more comfortable!! And theyre Racists!!

I must’ve been the lucky hotel guest to get the jet engine in the bedroom closet because I am surprised to see no other reviews about it. I came to Residence Inn thinking that it would be a Marriott quality experience. I stayed with my daughters for four days and should have checked out after the first night. We tried to keep the room at 70°. The air-conditioning unit/furnace was locked behind a door in the bedroom. Whenever it would turn on it would rattle the entire door and literally sound like a jet airplane about to take off. It woke me up EVERY TIME it turned on throughout the night and it was so incredibly loud. We tried turning it off for the night, but immediately the temperature of the room would jump up to 76°, so we dealt with it. Again, we should have left. BEWARE OF ROOM 137! My daughters tried sleeping in the hide a bed. When we pulled it out there was no bedding, and no bedding to be found in any of the closets. We called the front desk and a man delivered the bedding without saying a word. No smile, no words. The hide a bed was so incredibly uncomfortable that my daughters just ended up sleeping on the couch instead. We have slept on Marriott hide a beds before, but nothing so terrible. After our first full day being out in the city, we decided to come home and get in the hot tub. We opened up the towel bin to find only a few towels and some garbage. I also noticed that there was hardly any pool furniture. Maybe one table and four chairs? We got in the hot tub and enjoyed ourselves while the jets were going. As soon as the jets stopped and the water was still we noticed a layer of bugs all over the hot tub. We immediately jumped out and left. Is the hot tub ever cleaned? As we would walk back to a room I would notice piles of garbage in random corners, and bags of garbage left outside of rooms and in the parking garage. Sometimes they would stay for days without being picked up. I must’ve missed the memo that rooms are not cleaned every day either? There is nothing posted anywhere in the room or in the hotel. Again something I was not expecting, maybe I missed the fine print. I wish this “hotel” would take care of the rooms and hallways and keep them maintained as well as they take care of the lobby and breakfast area. My family will not be returning.