Fairmont Century Plaza Los Angeles at Beverly Hills

This review is over two months late – it's been a hectic time, but I finally have a moment to write it properly. It was my first solo trip abroad, and I expected to feel lost at the hotel, but I was incredibly lucky to meet Summer! Hearing Mandarin and Cantonese in a foreign country was so comforting. I spent a long time choosing on Ctrip and finally settled on this hotel. Upon arrival, I found the facilities to be very new. I was lucky enough to get a complimentary room upgrade to a fantastic room type. I could see Hollywood without even leaving the room, and there were two large balconies. The next day, I wasn't feeling well and craved Cantonese food. I walked five minutes to a large shopping mall – I've forgotten its name – which had Din Tai Fung and Haidilao. Din Tai Fung was super popular, so I ended up ordering takeout. Eating those wontons back in the room was pure bliss. The executive lounge breakfast at the hotel was also delicious, though the variety wasn't extensive. I ate the most salmon! The room was clean, but on the second day, I noticed the used comb box hadn't been replaced with a new one. Later that night, as I was getting ready for bed, I found a stain on the bed. A few tens of minutes later, a housekeeping attendant came to change the sheets for me 🙏. Overall, it was a very comfortable stay, and there was plenty of drinking water. Finally, a huge thank you to Summer! Due to my age and credit card issues (this is common at US hotels, so definitely something to watch out for), she went above and beyond to help me, patiently answering all my questions and solving many urgent problems. Without her, I wouldn't have been able to stay at the hotel! When I left, she was also very thoughtful and helped me communicate with the Uber driver. It's a shame I couldn't find her phone number, but a special thank you! All in all, I highly recommend this place! Beverly Hills has beautiful scenery. Even now, back in China at school, I still think about this unforgettable experience. California is truly a place worth visiting! I'll definitely stay here again if I have the chance.

Both the room, the environment, and the service exceeded my expectations. I arrived in the morning, thinking I'd have to wait until after noon to check in, but to my surprise, there was an available room, and I was able to check in immediately. The bellboy who helped with my luggage was not only friendly in explaining the room and hotel services but also provided recommendations for sightseeing routes and transportation. The room was very clean and comfortable, and the lighting configuration was thoughtful. The bedding, bathrobes, bathtub, and toiletries were all absolutely superb, providing immense relaxation and rejuvenation during my stay. Housekeeping was prompt and thorough, the highest standard among all the hotels I stayed at during this trip. All the staff members were incredibly warm, friendly, and attentive. The gym had a diverse range of advanced equipment, which was a big plus. The only slight discomfort was one morning at the rooftop pool, where a Chinese couple monopolized the entire pool, taking photos of each other and engaging in extremely over-the-top and disgusting interactions to prevent other guests from entering. However, this is not the hotel's fault; it just highlights that some guests need to improve their etiquette.

The room isn't huge, but the hotel's location is super convenient! It's great for business and shopping. The city center looks really upscale.

Overall, it's not bad, but they only changed the towels when I reminded them. And for the bathrobe I left in the bathtub to be changed, they actually picked it up and hung it back up.

Aside from the location, this hotel offers very poor value for money and the service is just average.

For a hotel in the US, this was really good. No strange smells, clean, and the bedding and towels felt brand new.