Hotels near Icon Plaza in Los Angeles

Location - located on Figueroa Street across the street from the USC campus. Proximity to USC is the biggest winner for this Radisson. Accommodations - The lobby was basic, one story with a small front desk and small pool antey. The gym was basic with 2 treadmills and 2 ellipticals and weights up to 35 OK lbs.. The rooms are decent size and well maintained with nice decor. The bathrooms can stand to be updated though. Service - The front desk folks are OK but the hotel policies really bring it down overall. We stayed at the hotel during move in week and weekend (5 days 4 nights) but were not given a water bottle like everyone else, that was weird. We received some Amazon boxes while there and were charged $5/box after the 3rd box but were not told in advance from the hotel that they would charge us, so they basically held the packages I ordered for my daughter's move in hostage.

The front desk service of the hotel is good, but the hygiene condition is not very good. The bed sheets were not changed even after staying for 5 consecutive nights. When booking the hotel, the destination tax was clearly included, but when checking out, I was still charged 30 US dollars per night. Ctrip customer service promptly refunded me (according to the real-time exchange rate) Parking costs 60 US dollars a night. We parked in the parking lot behind the hotel. If you park before 12 pm until the next morning, you need to pay 40 US dollars. You can choose to park after 12 pm until the next morning. Then The price is $20. I have to say that parking in downtown is really expensive. The security around downtown is not very good either.

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

The hotel has luxury standards, complete equipment, beautiful environment, service concept and integrity management. It is convenient to watch basketball games in the NBA, and is close to the nearest stadium.

The beds are smaller than expected but overall I am satisfied with the hotel. The staffs are friendly and we checked in really fast. The hotel is near Little Tokyo and some bus stations. Will book again in the future!!

With a stay at Burlington Hostel in Los Angeles (Westlake), you'll be within a 5-minute drive of Los Angeles Convention Center and Crypto.com Arena. This hostel is 1.5 mi (2.4 km) from University of Southern California and 4.2 mi (6.7 km) from Hollywood Boulevard.The front desk is staffed during limited hours.Make yourself at home in one of the 2 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.

Service was ok. Other Westin hotels chains do a lot better, barely any amenities in the hotel and their check in counters are really inefficient.

It was peaceful. I just need a quiet place to spend the night

This is our second time staying at this beautiful property Residence Inn LA Live .. and we always loved our stay! Our room was large, very neat, comfortable and have a wonderful city view. Staff were very accomodating and granted our request for a room on higher floor with tub. The only minor issues during our stay were AC not cooling enough, and kitchen sink light & exhaust not working. It was resolved it right away after addressing it to the guest services. Housekeeping service was amazing. Our room is always tidy whenever we return to our room. Thank you so much! We loved the free breakfast every morning. Valet parking was runned by a third party and it’s a first come first served basis. We felt rushed whenever we unload our belongings. Anyways, we would definitely return in the future.