I want to start by saying this property is advertised as another hotel online! We could not believe our eyes when we arrived, the pictures are NOTHING like the actual hotel. The room we were put in had a strong unbearable smell of mildew or water. We could not stay in the room too long because we became dizzy, the room was not very clean either. It smelled like the room had water damage that was painted over, so it smelled like mildew and fresh paint. When we brought this to their attention they offered to move us to a room directly below our previous room that smelled exactly the same ! We were not satisfied since the hotel name was different and the room was unbearable so we decided to leave. The staff was unprofessional and had an attitude, we were told that since we had already checked in we would have to pay for the first night and would be refunded for all other nights, as soon as we left they refused to contact us and never cancelled our reservation, ******* could not even get the manager on the phone many different times. I have called and emailed this hotel with no answer or solution. I guess they are so money hungry they refuse to rightfully refund us. In the end we had to pay to stay at another resort as well as this one. As a tourist this hotel is not safe because any and everybody has access to enter the property to the pool, elevators and wherever else. Staff never verified anyone. I would not waste my money or time staying here if I were you. It is not worthy.