I recently stayed at Paradisus, and I'm compelled to share my experience to help others make informed decisions. Regrettably, this was far from the relaxing getaway I had anticipated. The overall service quality was remarkably poor.
Firstly, our experience started on a sour note with the room we were initially given. Despite being termed an 'upgrade', the first room was far from satisfactory. The area outside the room had an unpleasant odor that also permeated the room itself, making our stay uncomfortable right from the start. We felt compelled to request a room change, which is not something guests should have to deal with, especially in a supposedly upscale hotel.
Moreover, the food service was frustratingly slow. Meals routinely took upwards of 45 minutes to arrive, which is unacceptable, especially for a hotel of this stature. This was not limited to the main restaurant; even the food truck by the pool suffered from similar issues. Speaking of the pool, the lack of service there was particularly disappointing. There were no staff members available to take orders, and when we asked for assistance, we were unceremoniously told to fend for ourselves.
The dining options were also severely limited. With only one restaurant available for lunch, guests have no choice but to wait, regardless of how long it takes for food to be served. This is compounded by the fact that if you don't have a reservation, your only alternative is room service, which is far from ideal.