Name: Hotel Los Gatos
Address: 210 East Main Street, Los Gatos, California, 95030, 210 East Main Street, Overseas, United States
Rating: 4.3

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All reviews

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結賬刷了我好多次信用卡！不知道能否退回來！前台小姑娘服務態度不好！
環境：非常好
設施：有點老舊，不是現代的
衞生：非常好
服務：前台服務人員是不熟悉工作呢，還是存心的，刷了預授又刷我的消費。房費應該已經在攜程上付出了！

Sauna

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Pets allowed

Breakfast

Non-smoking room

All Languages

Chinese

All Room Types

Deluxe King Room - Pet Friendly

Breakfast is a very simple cold meal, placed on a small table in the lobby, only boxed cereals with yogurt, apples, snacks or something. It's better to go to the cafe to eat hot. Room air conditioners and refrigerators are noisy enough to affect sleep. There is a parking lot. The location is very good, opposite the large lawn of high school, very close to downtown. When checking in, you must ask for a room with a balcony. Otherwise the window is very small, as long as you stay, you will not change rooms.

Very disappointed in this property and it's staff.  Was assured a specific room when made reservation (confirmed 2 times.)  Was told room was occupied when went to check in.  Offered lesser room at same price (no discount for room without balcony), settled for similar layout suite with balcony next to restaurant instead of downgrade.  Told had to wait for room to be cleaned...would let us know when ready...as we sat right in front of the check in area for all clerks to see us.  After an hour, asked if room was available yet reminding them we had changed rooms cuz ours was occupied even though promised that room specifically, and they said (in a curt voice) yes, it had been ready for some time, and that our original room was NOT occupied, but had some ”mechanical” problem.  So which was it?  Occupied or mechanical issue?  And why had none of the clerks told us it was ready before I had to ask after waiting an hour?  The room we were given in it's place was indeed the same floor plan, but dark and dingy.  Carpet stained and looked old and worn and dirty.  For a room that was costing us $640/night, it was a HUGE disappointment.  Also, no Valet to help with luggage, skimpy amenities in room, no shower cap.  Room was noisy, but tolerable.  At that price, I expected it to be posh and upscale and the staff to bend over backwards to make our experience exceptional.  Bed was sagging on the side closest to the bathroom.  Would NOT recommend this hotel.

The hotel is in a small town, good location, very American hotel

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22.0km from San Jose International Airport

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Discover 101 Hotel Los Gatos reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel Los Gatos Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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