CozySuites at Nulu

The building and room were fantastic. Zero staff on site so no comment there. Online staff was good but I had to rely on them way too much. Bad communication, bad advertising.

The unit was clean, all communications were timely, the property has all the amenities, and NULU is very walkable. A perfect stay! My only regret is that I wasn't able to extend the stay. Highly recommended if you're in the Louisville area

Great Location The location was good. Little confusing navigating the building, but eventually figured it out. All the floors were dirty. Looked like they hadn't been vacuumed in awhile. One of the bedroom outlets top plug didn't work. Front bathroom lights flickered, only one bulb worked and the faucet moved, had to hold on to it to turn the cold/hot.

Meh Not easy to get in. Has to call to get check in email. All check out instructions came to my email after we already left. Room was fine, and location was okay.

Overall, this was a very good property in a great location close to all that NULU has to offer. The apartment was clean and had plenty of space in the bedrooms, closets, and living area. It’s a no-frills place, but was clean, quiet, and served my needs perfectly. The only couple of things I might recommend they improve: it was not very clear in the check in instructions the actual unit number. It was not included in the address, but was part of another code later in the instructions. I called the support number to avoid walking all over the property, but they weren’t super helpful, and I spent a lot of time on hold. Also, the vetting process they use for guests after making the reservation seems a bit extreme, requiring pictures of driver’s license and selfies. I guess there is some kind of reason for this, but it seemed a bit much.

Awkward Its a little awkward getting to the apartment but once you get there, go back down, park your car in the garage and figure out what elevator to take back its fantastic.

The only positive about this place is how close it is to attractions you may wanna visit. My advice just don't stay here. We had to wait nearly an hour after areiving to go up to our room due to "maintenance" then when we finally did get up there our code stopped working so we could'nt leave the room as a family because we'd have no way to get back in meaning we couldnt continue with our plans. Then the blinds are SO horrible in the rooms they kept out NO light making it hard for anyone to sleep. The lights to the "club house" courtyard stayed on all night even though it closed at 10pm and the light came straight into the room. They also threaten fines for everything basically, including someone complaining about noise. Mind you we have a 2yr old and weren't hardly at the apartment the days we were in town but any "noise" wouldve simply been our 2yr old walking on the floor he wasnt running or screaming yet we were told if it didnt stop it could result in a fine plus the person came knocking on our door at 4pm. The person i spoke with through email seemed understanding that it was our 2yr old but still why put someone who told you they had small children on the 7th floor then threaten a fine.

The property was very nice however one of the bedrooms reeped of pet urine. I contacted them several times. They promised to send a handy man by but never did. We stayed 4 days. We could not use the second bedroom due to the order. They have not responded as of todax.

Wonderful stay - great spot and lots of great dining options and bars nearby