Reviews of Hôtel Mercure Lourdes Impérial

location is great, room is cleaned with comfortable bed. staff is friendly

Located near Grotto Our Lady of Lourdes, walkable to various restaurants and souvenirs shops.

The hotel is well-located, just a 7-minute walk from the Sanctuary of Our Lady of Lourdes, offering stunning views if you choose a room with a river view. The breakfast is delicious and really nice. However, it's important to note that the hotel has an old decoration, reminiscent of 40 years ago, and is not well-maintained; it lacks soundproofing. If we didn't get a room with a view to the river, my experience could be worse. Considering these factors, I'm not planning to stay in this hotel again.

This hotel provide Nuxe for their amenities. Smell is really nice and the view is perfect.

Great service, clean and very good hotel! Breakfast is also wonderful

The average breakfast was missing a toaster, they would have to realize that the egg for bacon is not done like that, nobody ate it, it must have been for a reason!!! otherwise everything very good. An impressive lobby, with its grand staircase. The rooms are very clean and the attention in the lobby is great.

Very well

The hotel situated just 5 mts from the Grotto, Clean and very friendly staff, Value for money. Did not try any food but overall good. We asked for some glasses, plates and cutlery to the room and the staff was very politely provided the stuff. We will go back if we decide to visit Lourdes again

Hotel Location was good - just five minutes walk to the Grotto and the Basilica. Conversely, uphill there are good eating places - notably the pizza place and Da Marco. Hotel Room - very basic. Toilet and Shower are separate. I guess you don't expect luxury in Lourdes, even if it's a Mercure brand.

Very pleasant stay. Our family have been staying here for over twenty years. Always a good choice, for location, good service and delicious meals (half board). Overall, good value for a comfortable pilgrimage to Lourdes. Staff are well trained, very kind and efficient, from reception, to restaurant service and including housekeeping. Location is pretty good. Only 10 minutes easy walk (mostly flat) to the Basilica and nearby restaurants. Overlooking the river and peacefully away from the hustle and bustle of the crowds. Although, it is older than some of the other hotels and certainly requires modernization in the communal lobby and first floor, the rooms themselves are clean and renovated.

Hotel has very good location. Walking distance to Lourdes sanctuary. Friendly and helpful staff. Consistent in its services similar to my preivous stays. Room is okay. Hallways though going to the room is quite dark and feels somewhat old.

Beautiful hotel with a short walking distance to the Lourdes Sanctuary. Rooms are comfortably appointed under the Accor hotel group. A delicious breakfast was made available each morning. Our group of 51 also had dinner in the hotel restaurant, also very good. I was very pleased with this hotel.

I have stayed more than 1500 nights over the past 10 years, while this is only a three star hotel , the service given by Matthieu PORTEIL and his team is perfect… My wife was feeling very hot due to the summer heat and the aircon was not strong enough. There was no fan in the hotel and Matthieu PORTEIL went out to other places to borrow a fan for her, ensuring she and our 2 year old is very comfortable.

Stayed here end March beginning April on our annual visit to Lourdes, with this being our second visit to this lovely hotel. Journey from the airport to hotel by taxi about 15/20 minutes depending on traffic. Swift check in at reception. Rooms on the 4th floor overlooking the river. Super comfortable beds, toiletries supplies, walk in shower, much needed kettle with coffee sachets, tea bags, milk & sugar supplied. Breakfast lovely, hot & cold items, tea, coffee, juices. Hotel close to the Sanctuary. Quiet time of the year, not very many restaurants open but you are able to find something to eat. Supermarket about 10 minute walk from the hotel. Staff all round friendly and courteous. We enjoyed our stay here, many thanks. Highly recommended.