Ibis Lourdes Centre Gare

Outst!.anding experience in Lourdes - relates to very first day - my daughter & self walking towards sanctuary, and really looking forward to so much. I volunteer each year , but my daughter was never there before & at her suggestion we stayed in Ibis. Was v pleased with location for starters and we could go down steps & towards Grotto. However suddenly lady tapped me on shoulder to warn me that my bag open - back pack which I bought for trip. Immediately I knew - I would never leave a back pack open/ Panic set in quickly & I found all my walled, bank cards & mobile phone - so my good sense left me too & I just turned around and back to IBis. Up in my room I did not have a phone , but was too upset & just knew straight to police. With that - knock on door. It was Christophe from reception. He had got a call from a shop - St Joseph's under bridge entering San Michelle gates. My little holder with all my bank cards, details, my mobile, any cash also. So we quickly rushed down there to be handed my wallet & phone. They were such a sweet couple. Cash was taken but thank Our Lady the cards remained. I could not say enough about Christophe & Nathalie. They really cared & I did not need police. So I could only say IBIS staff were wonderful. People is the reason for going back to Lourdes and the bad ones drive everyone away. So I am voting for your staff on that account

Overall It was ok, the rooms were very small and the floor carpet did not seems clean, location was good

Average. But most importantly convenience and easy access to the property from railway station and shuttle bus from the airport was helpful. Also only about a 10 minute walk to the shrine.

The reception are nice. There was issue with my booking being cancelled by their other staff but was resolved by the manager and instead gave us a bigger room

Stayed here whilst visiting the church. Very close to the church and the station as well. Clean rooms and a pretty straight forward breakfast. Have to say a bit on the pricey end but that might have been becks we booked last minute. Staff could try to be a little more helpful.

This Ibis property was a bit tired but perfectly acceptable overall. About 10-15 min walk from the grotto area. Restaurants were on very limited schedules during our May visit, so finding a spot about 7pm took some time. But, that is certainly not under the Ibis's control. The desk manager spoke a number of languages, which made him a very useful source of information. Engaging fellow as well! All in all, it was a good value for the price.

Good location but very small dated rooms and restaurant(which was closed for dinner and lunch). Breakfast was poor but what served was good. The staff is terribly unhelpful when asked about transportation or local info. I would not recommend unless need to be near the station or emergency stay.

The city was very quiet at the time of our visit and the hotel was not serving evening meals but plenty of places in town open later in evening. Staff were friendly.