Kounxoau Rd, Ban Phonehueng, Luang Prabang, Luang Prabang Province, 01160, LaosView Hotel Details
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Victoria XiengThong Palace Guest Reviews
4.7/5
Amazing
78 Reviews
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Verified reviews
Location4.8
Amenities4.4
Service4.8
Cleanliness4.7
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All reviews(78)
Positive reviews(74)
Reviews with photos/video(41)
Awesome stay(33)
Great service(30)
Great location(17)
Classy environment(14)
Clean and tidy(13)
Convenient location(9)
Delicious breakfast(8)
Negative reviews(4)
Naicha
Palace Double Room Non Smoking
Checked in May 2024
Solo travelers
11 Reviews
5.0/5
Outstanding
Posted on Jul 15, 2024
Very nice heritage hotel, nearby Wat Xienthong, one of the famous temple. Hotel upgraded my room to suite room with mekong riverview. Hotel also provide the bicycle for free.
6/7
Response from Property: Dear Naicha,Thank you for your wonderful review. We are delighted that you enjoyed the heritage aspect of our hotel and our proximity to Wat Xienthong. It's great to hear that the room upgrade and the complimentary bicycles enhanced your stay. We look forward to welcoming you back for another memorable visit.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Chichi
Palace Double Room Non Smoking
Checked in Jan 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2024
A wonderful hotel, close to Wat Xieng Thong, with professional and enthusiastic staff. You can see the Mekong River from the balcony of the room, and the restaurant is also very good. I will stay here again in the next time visiting Luang Prabang.
6/12
Response from Property: Dear M Chichi,Thank you for your kind words and glowing review of Victoria Xiengthong Palace! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes pride in providing professional and enthusiastic service to all our guests, and we're delighted that you found them to be so.We're glad you enjoyed the view of the Mekong River from your room balcony and that you found our restaurant to be excellent.We can't wait to welcome you back on your next visit to Luang Prabang! Until then, safe travels.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Xiengthong Villa
Checked in Dec 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2023
Fantastic location within walking distance to Morning and Night Markets, River front bars and d restaurants. The room is so clean and the staffs are friendly and helpful. I strongly recommend the cooking classes, we had such a great experience cooking and eating the local dishes.
Response from Property: Dear Valuae Guest, We are thrilled to read your fantastic review about your recent stay at Victoria Xiengthong Palace Hotel and delighted to know that you had such a positive experience with us.Your praise for our fantastic location, within walking distance to the Morning and Night Markets, riverfront bars, and restaurants, is much appreciated. We're glad you found the room exceptionally clean and our staff friendly and helpful.Thank you for recommending our cooking classes! We're delighted to hear that you had a great experience cooking and savoring local dishes. It's always rewarding to know that our guests enjoy the unique experiences we offer.We look forward to the pleasure of welcoming you back to Victoria Xiengthong Palace Hotel for more memorable moments. If you have any future plans or inquiries, feel free to reach out.Warm regards,Nguyen Hoang TriResident Manager
Syed Nadir
Xiengthong Villa
Checked in Dec 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Jan 6, 2024
A very pleasant stay. This is my second time staying at this property and the service and facilities remain top-notch. They are very accommodating and flexible to meet individual needs. Would stay again.
Response from Property: Dear Syed Nadir,Thank you for choosing to stay with Victoria Xiengthong Palace once again and for taking the time to share your positive experience. We are delighted to hear that your stay was very pleasant, and we appreciate your kind words about our service and facilities.It is always a pleasure to welcome back returning guests, and we are thrilled that you found our team accommodating and flexible in meeting your individual needs. Providing top-notch service is our priority, and we are pleased to have exceeded your expectations.We look forward to welcoming you for your third visit and continuing to provide you with an excellent stay. If there is anything specific you would like during your next stay, please feel free to let us know.Thank you for your loyalty, and we can't wait to host you again.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Checked in Dec 2022
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Dec 20, 2022
We spent 2 nights at Victoria Xieng Thong Palace and loved it. Everything was great. Beautiful place. The room was very clean. The hotel is only a few minutes away from Xieng Thong Temple, and right by the Mekhong River. Service was very good. Everyone was very polite and very eager to help. I would highly recommend staying here !
Response from Property: Dear Guest,Greetings from Victoria Xiengthong Palace! I hope that you have a great trip back to your home. Thanks for choosing us on your previous trip to Luang Prabang and taking time to share your kind words about our service. Our team is very glad to know that you enjoyed your stay with us.We look forward to your next trip to Victoria Xiengthong Palace.Sirnce regards,Nguyen Hoang TriVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Checked in Nov 2022
Solo travelers
22 Reviews
4.0/5
Very Good
Posted on Dec 6, 2022
A very good hotel with a sort of historic charm. Rooms are a bit on the dark side but windows open and staff are very kind and helpful! Breakfast is also included!
Response from Property: Dear Guest,Please accept our thanks for choosing Victoria Xiengthong Palace on your last trip to Luang Prabang and for your valuable feedback on Ctrip. We hope that we can welcome you back soon.Best regards,Nguyen Hoang TriResident Manager
DMຢູ່ລາວ
Xiengthong Villa
Checked in Jun 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Aug 21, 2024
Perfect service !
Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our service. At Victoria Xiengthong Palace, we strive to provide a perfect experience for all our guests, and your kind words mean a lot to us.We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace
kee mun wan
Victoria Suite
Checked in Oct 2022
Travel with friends
50 Reviews
4.2/5
Very Good
Posted on Dec 21, 2022
An unique decorated hotel , although far from major attraction, but the friendly staff always helpful to guide what ever you requested !
Breakfast was not the best , but good enough , the morning breakfast area over looking the mekong river is peacefull and relax !
I will recommend for those who want to have a nice hospitality, choose this hotel !
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about Victoria Xiengthong Palace.We hope to see you soon!Victoria Xiengthong Palace team!
Guest User
Palace Twin Room Non Smoking
Checked in Dec 2022
Family
1 Reviews
4.7/5
Amazing
Posted on Dec 30, 2022
So convenient location and perfect for my trip!
Response from Property: Dear guest,Thank you for staying at the Victoria Xiengthong Palace and taking the time to provide feedback on the hotel's service.We hope that we can welcome you back soon.Happy New Year!Best regards,Nguyen Hoang TriResident Manager
Tiffanyjiajia
Palace Double Room Non Smoking
Checked in Sep 2024
Family
5 Reviews
4.8/5
Amazing
Posted on Sep 19, 2024
On the first day when I arrived at the hotel, the handsome guy at the front desk saw me holding a sleeping child, and quickly checked us in. He also helped us carry our luggage and sent us to the room. Maybe because we booked 4 nights, the room was decorated very warmly in advance~
The hotel used to be a hotel for the Lao royal family to vacation. The hotel is in a good location. Me Kong River is just across the street. There is a coffee shop on the roadside. The coffee is delicious~ It is also very close to the street of Bushi. Starting from the door near the front desk, you can walk to it at one intersection~ Good people good food good price recommended by netizens, just go out from the door near the hotel front desk, turn right and walk for five minutes. The restaurant environment is average, but the price and taste are really good. Many students also go there to eat~
Hotel guests can borrow bicycles for free, and the staff will help you carefully check the condition of the car before picking up the car~ Buckets are placed in each building (Figure 3), you can get drinking water by yourself, and water jugs for washing feet and shoes are placed in the lobby (Figure 4).
The front desk staff we met were all very good. Two handsome guys and a sister with glasses helped us a lot. Thanks for all your patience and help. Best wishes.
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6/10
Response from Property: Dear Tiffanyjiajia,Thank you for sharing such a wonderful and detailed review of your stay at Victoria Xiengthong Palace hotel! We’re thrilled to hear that our team provided you with a warm welcome and attentive service, especially with your little one in tow.It’s great to know you enjoyed our beautiful location by the Mekong River and found the nearby coffee shop and dining options to be delightful. We love that you took advantage of our complimentary bicycles and appreciated the amenities we've set up for our guests.Your kind words about our staff mean a lot to us, and we will ensure to pass along your thanks to everyone you mentioned. It was our pleasure to assist you during your stay.We look forward to welcoming you back for another memorable experience in the future. Best wishes to you and your family!Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Palace Twin Room Non Smoking
Checked in Sep 2024
Family
13 Reviews
5.0/5
Outstanding
Posted on Sep 5, 2024
The service was great. They gave me a free upgrade. The breakfast was delicious every morning. They packed it up for me if I couldn't finish it. The other big hotel was not good. I really shopped around and found this one. It was nice and clean. The service staff was okay. The key was that the walking and breakfast were seamlessly connected every morning, right at the door of the hotel. They were all local residents. It was quiet. The whole ceremony was super healing. It was very cost-effective.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your lovely review. We're delighted that you enjoyed the complimentary room upgrade and our delicious breakfast each morning. It’s great to hear that you appreciated the peaceful atmosphere and the Alms Giving ceremony right at our doorstep, a truly special and healing experience.We're thrilled that your stay was cost-effective and that our service met your expectations. We look forward to welcoming you back for another memorable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Palace Twin Room Non Smoking
Checked in Aug 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Aug 9, 2024
Facilities: Although old, it has a sense of age and characteristics, well maintained, clean, green and environmentally friendly.
Hygiene: Good hygiene.
Environment: Clean environment, well-maintained plants, distinctive buildings
Service: I stayed for four days and was reluctant to leave. The service was very attentive, and the waiters were able to help us to the best of their ability. When I first arrived, I got off the car by the river and no one helped me carry the suitcase. The subsequent services were all very good, and could only be used in English.
Going out is the Alms Street, next to the Xiangtong Palace, which is convenient for going out. Except for the lack of a swimming pool, which is a bit regrettable, everything else is very good.
Original TextTranslated by Google
6/8
Response from Property: Dear Guest,Thank you for your feedback. We’re pleased you enjoyed our well-maintained facilities and the clean, green environment. We apologize for the lack of immediate assistance with your luggage and will work to improve this.Regarding the swimming pool, due to UNESCO regulations, pools are not allowed in the center of heritage areas. We appreciate your understanding and hope this didn’t detract from your overall experience.We look forward to welcoming you back in the future.Best regards,Nguyen Hoang TriResident Manager
Ruojing
Palace Twin Room Non Smoking
Checked in Jun 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jun 22, 2024
It's a little far from the old town,
but it's quiet and calm, so you can relax.
The breakfast overlooking the Mekong River is exceptional,
and the hospitality of the hotel staff is impeccable.
It's a hotel I'd like to visit again.
Original TextTranslated by Google
Response from Property: Dear Ruojing,Warm greetings from Victoria Xiengthong Palace Hotel!Thank you for your glowing review. We are delighted to hear that you enjoyed our serene location, which provides a quiet and calm atmosphere away from the hustle and bustle of the old town. It’s wonderful to know that you found it relaxing.We are pleased that you enjoyed our exceptional breakfast with views of the Mekong River. Your compliments on the impeccable hospitality provided by our team are greatly appreciated.We are honored that you would like to visit us again, and we look forward to welcoming you back for another memorable stay. If you need any assistance or have any special requests for your next visit, please feel free to contact me directly.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Checked in May 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on May 25, 2024
We stayed at the end of May. It was low season so we were given a suite. You can't see the Mekong River from the room, but it's right outside the property.
Shampoo and body soap are by L'Occitane, and amenities are also provided. If you run out of drinking water in the room, they will bring it to you anytime.
For breakfast, you can choose what you like from the menu. You can order as many as you like. It was a great stay and we could relax.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your experience at Victoria Xiengthong Palace. We are delighted to hear that you had a relaxing stay with us at the end of May.We are glad that you appreciated the complimentary upgrade to a suite and enjoyed our L'Occitane amenities. While the Mekong River was not visible from your room, we hope you enjoyed its proximity just outside the hotel.It's great to know that our staff could promptly assist with providing additional drinking water, and that you enjoyed the flexibility of our breakfast menu.Thank you once again for your kind words. We look forward to welcoming you back for another relaxing stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Checked in Apr 2024
Travel with friends
8 Reviews
5.0/5
Outstanding
Posted on May 23, 2024
Right by the Mekong River, historic building, beautiful garden, 5-star service. Everything is good, we booked 3 nights and were very satisfied. There is airport pick-up, please make an appointment in advance.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience at Victoria Xiengthong Palace. We are thrilled to hear that you enjoyed your stay and found our location right on the Mekong River, our historic building, and our garden style to your liking.We are delighted that you were satisfied with the 5-star service and amenities provided during your 3-night stay. It's great to know that our airport pick-up service was convenient for you. As you mentioned, making a reservation in advance for this service ensures a smooth and hassle-free experience.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace