Residence Inn Lubbock Southwest

The kitchen was dirty they never clean in side the the cabinets and the pots and pans were never cleaned i only had one staff member Susan who cleaned the room one time really good the whole week i stayed there, they are really short on staff and they need some help the best part about my trip was the staff the staff was nice and friendly 10 stars for the staff

Room didn't get serviced . Asked for towels, were not delivered as promised . Had to get the towels the nexto

Soap, shampoo bottles in shower were empty! Last guest left a razor in the shower. Called front desk although Isabelle was kind enough to bring new bottles for shower. Still no soap ! Toilet is leaking. Lights around the dressing vanity are out and need to be placed. Very dark. No milk in breakfast area for cereal etc. when asked attendant. Response was we are out. We get a truck on Saturday . Coffee extremely weak and cold. Most likely won’t go back. Used to be nice and kept up. And professional.

This is by far our favorite hotel when we go visit the kids at college. Its very clean, and the room is huge! Great free breakfast!

Pet friendly. Breakfast good. Rooms are large, well appointed, but not enough bright light, especially in the bathroom above the sink.

Room was nice size and decently clean. Pillows were not comfortable.

More 2 star than anything else. Check-in was easy and no loyalty was recognized, but no welcome gift. Extra towels were not provided for the entire stay despite asking repeatedly. Dining are very sub-par and in no way met our expectation based on previous experiences at other Residence Inn properties.

Have to pay for parking outside. It would have been nice if the parking fee was included in the price of the hotel. That dumb to have to pay in Lubbock and than have big ass signs on the doors warning people of theft. Paying for parking should include security.

Lubbock stay in June 2025 We enjoyed the spacious suite. Everything was good. It was clean. The bed was comfy. However, there were a few matters that need to be addressed :the carpet was torn in two areas, the bathtub drain didn't work well, the shower curtain was too short and caused water to leak out, the lamp shade was damaged, also the light above the stove was out. I wanted to use the pool, but there was no shade at all, and a few umbrellas would have been a really nice feature. (not everyone wants to bake in the sun). The door on the first floor, facing north was totally broken so the security factor was gone. When we got there, we were told about the parking fee per night, which was laughable. This is Lubbock and parking is not an issue anywhere. The fee was not declared when I reserved the room, and unnecessary. Just more corporate greed. Use the money to make room repairs,and improve the pool area. We enjoyed the food service and the staff was very friendly in there. Thank you.