The hotel's location is excellent and very lively. It's not far from the East Gate of the scenic area, and even with luggage, it was relatively easy to find. The complimentary Hanfu experience made my child very happy; the clothing was free, but makeup and photography cost extra. I wish this had been noted on Trip.com. The night view was fantastic for photos.
The service was exceptionally responsive to all requests.
The facilities were a bit ordinary. When booking, it stated a balcony, but the 'balcony' at Xijiangyue is communal. During our stay, aunts would occasionally come by to water plants and do their Hanfu photoshoots, which somewhat disturbed our rest and privacy. The balcony facilities also seemed poorly maintained and aged; I suggest improving upkeep.
The towels and toiletries were also a bit makeshift. The shower cap was so small it wouldn't even fit my head, and my head is quite small for a woman.
The hotel's hygiene also needs improvement. There was water everywhere, making it feel unclean and potentially attracting mosquitoes and flies. A mosquito even got into the room while we were sleeping.
Mainly, the price during the holiday was ridiculously high at 1600 RMB. For that price, you could stay in a much better hotel, and the amenities didn't match the cost.
To compensate for some shortcomings, they gave us a souvenir when we checked out and refunded 50 RMB for the transfer fee. However, if there had been any actual harm or incident, that compensation would have been insufficient.
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