Caicaiweidecaicai
February 12, 2024
The service attitude was very poor. When I booked the room, I was told that it was in the north building. I wanted to change to the south building with my friends. All the rooms were empty. I was told that I couldn't change and I had to go to Ctrip customer service to change.
When checking out, I returned the room card to the front desk of the North Building at 11 o'clock. As a result, the front desk called at almost 3 o'clock in the afternoon and said that the deposit was fully deducted. They said that check-out should be at two o'clock. However, the room was not refunded at three o'clock, so half a day's room was deducted. fee. Not to mention that we had already returned the room card, and the front desk did not remind us what time to check out. He also told us that since we didn’t see you at the front desk of the North Building, we would deduct half of your room fee.
Very outrageous! Please avoid lightning! Never book at this outrageous little hotel again! ! The conditions and facilities are also very rubbish. I really don’t know what a small front desk is doing? !
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