Reviews of Thistle Express London Luton

Response from Property: Dear Guest,Thank you for choosing Thistle Express Luton and for sharing your feedback. We’re delighted our convenient location made your visit to Whipsnade Zoo easier and that you found your room clean. We appreciate your comments regarding the lack of air conditioning. While our rooms are not air-conditioned, fans are available on request, subject to availability.We hope to have the pleasure of welcoming you and your family back again soon.Kind regards,Khawar.Reception ManagerThistle Express Luton

Response from Property: Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found your room clean and comfortable, enjoyed a good night's sleep, and appreciated the helpfulness of our team as well as our convenient location.We also appreciate your constructive comments regarding the room condition, Wi-Fi, breakfast variety, and outside noise. Guest feedback like yours is invaluable in helping us identify areas where we can improve, and we'll be sure to share your observations with the relevant teams.We're glad you had a pleasant overall stay and are delighted that you would consider staying with us again. We look forward to welcoming you back and providing an even better experience in the future.

Response from Property: Dear Guest,Thank you for sharing your feedback and for your positive rating. We are pleased to hear you found our location convenient and that the room ventilation helped make your stay comfortable.We appreciate your comments regarding late-night access and luggage movement within the building, and we understand how this may have felt less straightforward after a late arrival. Your feedback is valuable and has been noted for review.We hope to welcome you back to Thistle Express Luton in the future.Kind regards,Khawar.Reception TeamThistle Express Luton

Response from Property: Thank you for choosing to stay with us and for sharing your lovely feedback. We are delighted you enjoyed our convenient location, comfortable beds, friendly team, complimentary hot drinks, and early breakfast arrangement before your flight. We also appreciate your comments regarding the room temperature, pillows, and lack of a fridge, as guest feedback helps us improve. We hope to have the pleasure of welcoming you back to . Regards, Khawar. Thistle Express Luton..

Response from Property: Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our location convenient, with easy access to nearby amenities, and that our taxi booking service helped make your early airport transfer smooth and stress-free. It's also wonderful to know that our team made a positive impression with their kindness and helpfulness, and that you found your room clean and comfortable.We appreciate your comments regarding the shower and will review this with our maintenance team to ensure any necessary repairs are addressed. We're also sorry to learn that noise from outside the room affected your stay, as we understand how important a quiet environment is for our guests. Regarding the surrounding area, we appreciate your observations. Guest safety is a priority for us, and we're glad you felt reassured by our 24-hour security presence.Thank you again for your feedback. We value your comments and hope to welcome you back on a future visit.

Response from Property: Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us.It’s especially lovely to know that you appreciated the warm welcome from our reception team and being able to communicate in Spanish. We’re also glad you enjoyed the complimentary coffee and found our location convenient for shopping and public transport.We’re very pleased that you found our facilities clean and well maintained, and that your overall stay was comfortable and enjoyable. Your recommendation means a lot to us, and we truly hope to welcome you back again soon!

Response from Property: Dear Garabato Gris,Thank you for your kind and detailed review. We are delighted that you found our team welcoming, the check-in and check-out efficient, and your room comfortable and clean overall. We also appreciate your helpful comments regarding cleanliness, the bath plug and soundproofing, which we will review with the relevant teams.It is wonderful to hear that you would stay with us again. We look forward to welcoming you back to Thistle Express Luton on your next visit.Kind regards,KhawarReception Manager

Response from Property: Thank you for your lovely feedback and for staying with us again. We’re delighted to hear you always enjoy your stays. We’re sorry for the inconvenience caused by the car park closure and understand that having to walk to the main road for a taxi was frustrating. We really appreciate your understanding and hope to welcome you back again soon.Kind RegardsGiovanni Reception Manager

Response from Property: Dear Cheung,Thank you for taking the time to share your feedback. We sincerely apologise for the issues you experienced during your stay with us.We are particularly sorry that the lack of shower soap, difficulty reaching reception by telephone, and the noise disturbance during the night affected your comfort and caused you distress. We understand how important a quiet and comfortable stay is, especially when attending a business conference.Please be assured that your comments have been shared with the relevant teams so that these matters can be reviewed and improvements made. We also understand your concerns regarding compensation and will ensure that your case is followed up appropriately with Trip.com in accordance with the arrangements outlined by the hotel.We truly regret that your experience did not meet the standards we aim to provide, and we appreciate you bringing these matters to our attention.Kind regards,Thistle Express Luton Team

Response from Property: Thank you for sharing your feedback. We are sorry to hear that the access to the hotel was challenging and impacted your stay. We understand your frustration, especially when travelling with luggage and mobility difficulties. Your comments have been noted and will be shared with the relevant team as we continually look for ways to improve the guest experience.Kind regards.Khawar.

Response from Property: thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.

Response from Property: Dear Guest, thank you for sharing your experience with us. We are pleased to hear that our hotel’s location is ideal for your plans in Luton, with the railway station within a short walk, and that you found your room a good size. We are also glad that breakfast met your expectations in terms of quality, providing a comfortable start for your journey. We truly appreciate your recommendation and look forward to welcoming you again for your next overnight stay, whether for travel from Luton Airport or for trips into London.

Response from Property: Dear Guest,Thank you for your lovely feedback and for choosing Thistle Express Luton. We’re delighted you enjoyed our quick check-in and complimentary tea and coffee facilities. It’s wonderful to know these touches made your stay more convenient.We look forward to welcoming you back again soon!Kind regards,KhawarThistle Express Luton

Response from Property: Dear Ryan’s Adventures,Thank you for your lovely review. We are delighted to hear you enjoyed your stay and appreciated our convenient location next to the town centre.We truly appreciate your feedback and look forward to welcoming you back to Thistle Express Luton again soon.Kind regards,Khawar.Reception TeamThistle Express Luton