Thistle Express London Luton

Reviews of Thistle Express London Luton

Thistle Express London Luton

The Mall, Library Rd, Luton, LU1 2TR, United KingdomSee Hotel Details
Thistle Express London Luton
Thistle Express London LutonThistle Express London LutonThistle Express London Luton
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1 night

Guest Reviews

8.2/10
Very Good
212 Reviews
Verified reviews
Location8.4
Amenities7.8
Service8.3
Cleanliness8.4
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All reviews(212)
Positive reviews(194)
Reviews with photos/video(32)
Delicious breakfast(34)
Easy to get around(21)
Close to airport(20)
Great value for money(15)
Convenient for shopping(11)
Tasty coffee(10)
Comfortable bed(9)
Average sound insulation(7)
Negative reviews(18)
Guest User
Standard Single Room
Stay Date Apr 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on May 21, 2025
I received top-notch customer service and I really like their buffet breakfast
Response from Property: Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton.
Momac
Standard Single Room
Stay Date Mar 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Apr 8, 2025
Great hotel for convenience to Luton airport.. one short bus journey away... staff were incredibly helpful and patient when I had a problem with payment card (Leah you were a star!). Room was spacious and spotless, cooked buffet breakfast hot, and lots of variety for cold options. Tea/Coffee available at reception 24hrs... All in all, a lovely atmosphere and I highly recommend it, especially for stop overs for airport travellers... parking is available just outside the front door, and a large mall is conveniently located tight next door for those things u may have forgotten to pack!!
Slick696
Standard Double Room
Stay Date Feb 2025
Couples
2 Reviews
9.5/10
Amazing
Posted on Mar 19, 2025
Very clean,friendly staff,breakfast was good room clean,quiet place. I recommend! Great experience!
Response from Property: Dear Slick696,Thank you for your fantastic review and recommendation! We’re thrilled you had a great experience and enjoyed our cleanliness, friendly staff, and breakfast.We look forward to welcoming you back soon!Best regards,Khawar.Senior Reception Manager.Thistle Express Luton
DeeDi
Standard Double Room
Stay Date Jan 2025
Family
2 Reviews
9.5/10
Amazing
Posted on Mar 27, 2025
Stayed here for 1 night before catching a flight right in the centre of Luton, parking costs around 8-10 for the night. Hotel itself was clean and staff helpful, would I stay again - yes
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Twin Room
Stay Date May 2025
Couples
1 Reviews
8.5/10
Very Good
Posted on Jun 14, 2025
Room was very  clean and presentable. The corridors had a strong smell of cigarettes. The breakfast offering was unappealing and hardly anything left when we arrived at 7:30. Decided to skip feared for stomach poisoning.
Christina
Standard Single Room
Stay Date May 2025
Solo travelers
1 Reviews
8.0/10
Very Good
Posted on Jun 12, 2025
Thistle Express Luton, never rent room 1008 agsin as it is impossible to sleep due to deafening noise from the heating/Aircon/plumbing which kept me up all night even with ear plugs. The room is a little shabby with peeling wallpaper but it has all basic amenities, and the breakfast was fune. However one is paying a lot for a sleepless night.
Response from Property: Dear Christina,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the disturbance caused by noise in room 1008 and the condition of the room. Please be assured this has been flagged with our maintenance team for immediate review, and we will avoid allocating this room until resolved.We’re glad to hear you found the amenities sufficient and enjoyed breakfast, but we completely understand how important a good night’s sleep is and regret that we fell short on this occasion.We hope to have the opportunity to welcome you back for a more restful experience.Warm regards,Khawar.Thistle Express Luton Team
Immanuel
Standard Single Room
Stay Date May 2025
Solo travelers
2 Reviews
8.5/10
Very Good
Posted on Jun 11, 2025
Great location to the airport, train station and right in the heart of the town centre. The bed was comfortable and the room was clean. Breakfast was decent.
Response from Property: Dear Immanuel,Thank you for your positive feedback and for choosing Thistle Express Luton. We’re pleased to hear you enjoyed our central location, comfortable beds, and clean rooms. It’s also great to know breakfast met your expectations.We hope to welcome you back again soon for another pleasant stay.Warm regards,KhawarThistle Express Luton Team
Guest User
Standard Single Room
Stay Date Nov 2024
Solo travelers
2 Reviews
10.0/10
Outstanding
Posted on Dec 5, 2024
The room is impeccably clean and welcoming, providing a pleasant atmosphere for relaxation. Its location couldn’t be more ideal, just a short walk away from the bustling bus and train stations, as well as a variety of shops and inviting restaurants. However, a noticeable downside is the lack of soundproofing; during my stay, I found myself disturbed by the muffled sounds of snoring and occasional arguments from the neighboring room, which significantly impacted the tranquility I had hoped for.
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Single Room
Stay Date Apr 2025
Solo travelers
1 Reviews
9.0/10
Great
Posted on Jun 2, 2025
Had a really good stay at Thistle Express. Really clean rooms and hotel. Friendly helpful staff. And brilliant value for money. Well worth the stay!
Response from Property: Thank you for your kind words and great rating! We’re so pleased you enjoyed the cleanliness, service, and value during your stay at Thistle Express Luton. Your feedback means a lot, and we hope to welcome you back again soon!Khawar.Senior Reception Manager.
Guest User
Standard Double Room
Stay Date Apr 2025
Couples
2 Reviews
10.0/10
Outstanding
Posted on Jun 1, 2025
Very nice place, no coffee or tea in room but that's the only complaint which is barely worth mentioning. The free breakfast is very good and all the free coffee you want there. Loads and loads of shops near by, an off licence and convenience store a 5 minute walk away. A big mall like 6 or 7 mins away. Very clean.
Response from Property: Thank you for your wonderful review and perfect score! We’re delighted you enjoyed your stay, especially the complimentary breakfast and our convenient location. While we don’t provide in-room tea and coffee, we’re glad you made the most of our 24/7 complimentary hot drinks available at reception. We look forward to welcoming you back to Thistle Express Luton soon!Khawar.Senior Reception Manager
Guest User
Standard Double Room
Stay Date Apr 2025
Couples
1 Reviews
10.0/10
Outstanding
Posted on May 12, 2025
Everything ok. Nice clean rooms, good breakfast, free coffee 24/7. Friendly and helpfully staff available 24hrs
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Single Room
Stay Date Apr 2025
Business travelers
4 Reviews
9.5/10
Amazing
Posted on May 11, 2025
Stayed here several times, great location, i had everything you need, clean, reasonable breakfast buffet, good price
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
GM080
Standard Double Room
Stay Date Apr 2025
Family
6 Reviews
6.5/10
Posted on Jun 1, 2025
Beware if you have non refundable booking. Hotel will not refund you if you have valid medical cause
Response from Property: Thank you for your feedback. We’re sorry to hear about your experience. As with many non-refundable bookings, changes or cancellations are subject to the third party/Trip.com terms agreed at the time of booking; not booked directly with us. That said, we always recommend reaching out to us directly in special circumstances—we’ll do our best to assist or guide you through any options that may be available. We hope to have the chance to welcome you under better circumstances in the future.KhawarSenior Reception Manager
Guest User
Standard Double Room
Stay Date Mar 2025
Family
1 Reviews
10.0/10
Outstanding
Posted on Apr 30, 2025
Lovely friendly staff, good value, breakfast included, rooms are clean, free tea/coffee from machine at reception. Good transport link from Luton Airport, would recommend this hotel.
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Twin Room
Stay Date Mar 2025
Travel with friends
1 Reviews
9.0/10
Great
Posted on Apr 13, 2025
Great central location, very good value and does everything you need. Carpark tricky to get to but helpful staff. No tea/coffee in room but coffee available in reception. 
Response from Property: Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.