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Hotel Monopol Luzern
4.3/577 Reviews

Hotel Monopol Luzern

Lucerne|0.18km from Reuss
Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

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Explore Guest Reviews of Hotels in Lucerne

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Waldstaetterhof Swiss Quality Hotel Lucerne
4.1/560 Reviews
The location is very good, just 3 minutes walking distance from Lusen Railway Station! The staff at the front desk are friendly and courteous. The room is spacious and clean. The included breakfast tastes good. I will choose to stay again if I have a chance.
The Hotel Lucerne, Autograph Collection
4.4/538 Reviews
Breakfast 30 pieces in order to save resources is an unlimited number of windows to order food can be seen in the maintenance of a small garden room on the side of the road 3 people living space is large electric window L'Occitane's toiletries is the front desk staff overcharged extra bed Although the money later retired the money bill and said that it is good to send the mailbox, it has not received any suggestions. If you go out or get the bill in time, check out the restaurant downstairs. The independent operation of the Bamboo network is very high. There is no location. It is worth a try. it is good
Hotel Astoria
3.9/579 Reviews
Like Lucerne, the hotel is also good, spacious and comfortable and bright, the bathrooms in the rooms are large, breakfast is on the first floor, the content is rich, and individual tourists and tour groups are separated, which is good. I stayed for two nights, and one of them was on weekends. I did n’t know where there were any parties nearby. The singing and joking noise continued into the middle of the night, which really disturbed the people. It seems that the quality of Westerners is not as evaluated.
Renaissance Lucerne Hotel
4/541 Reviews
It is the most satisfying hotel in Switzerland. The rooms are small, but the decoration is relatively new, but their corridors are really narrow. It is estimated that Europe is more expensive, haha. The breakfast was quite rich. I stayed for two days. I met the Chinese waiter the next day. The communication was much more convenient. Haha, the restaurant was great. I went to dinner with my husband at night. The atmosphere was very good. The waiters were very friendly, patiently introduced, and ordered a bottle. A beer that doesn't know what the name is, it's super delicious.
Hotel des Balances
4.5/5110 Reviews
My husband and I stayed at this very pleasant hotel for 5 nights. Our quiet room faced the river, with lovely views. Our bed was comfortable, and we enjoyed getting chocolates every night. Convenient to the train station as well as the Old Town and shopping districts. The front desk staff greeted us warmly upon arrival and was available to answer questions throughout our stay. Our bathroom included L’Occitaine bath products and a tub as well as an enclosed shower. I found the shower somewhat claustrophobic, but my husband liked it.
AMERON Luzern Hotel Flora
4.5/5122 Reviews
Excellent location and a decent & clean hotel indeed. Friendly & helpful staff. Will be my choice again if visiting Luzern again.

Frequently Asked Questions

Lucerne Travel Guide

There are many discounted hotels on Trip.com. On Trip.com, it's easy to search for hotels in Luzern. For trips in Luzern, you can choose hotels around the city center or accommodations near popular attractions. In Luzern, both areas with attractions and the city center are good places to stay.

Luzern does not have civilian airport. You can fly into a nearby city and come here using another method of transportation.

On Trip.com, there are 93 recommended hotels in Luzern. The local average price is 162 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 4 five-star hotels in Luzern at an average price of 340 USD per night. There are 19 four-star hotels in Luzern at an average price of 191 USD per night. There are 30 three-star hotels in Luzern at an average price of 145 USD per night. There are 5 two-star hotels in Luzern at an average price of 122 USD per night. There are many well-known chain hotels in Luzern. Those who favor Renaissance can choose a hotel under its name. In Luzern, there are hotels under the Renaissance brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Renaissance. Hotel Drei Könige Luzern is one of the most popular hotels in Luzern. If you're still unsure, Trip.com recommends Ibis Styles Luzern.

There are quite a few famous attractions in downtown Luzern, such as Brooklyn Club and Lounge, Museum Sammlung Rosengart, Lucerne Station. You can choose attractions in Luzern that are perfect for a weekend getaway, such as Swiss Museum of Transport, Chocolate Adventure, Richard Wagner Museum. You can also visit top-rated attractions like Old Town. Commercial areas like Hermès, k kiosk, Coop are ideal places to buy souvenirs.

Average Temperature

• January to March: 4.46°C during the day, 0.77°C at night

• April to June: 16.03°C during the day, 10.97°C at night

• July to September: 20.2°C during the day, 15.33°C at night

• October to December: 7.21°C during the day, 4.02°C at night

Average seasonal Rainfall

• Spring: 62.0 cm

• Summer: 127.67 cm

• Autumn: 139.0 cm

• Winter: 75.67 cm

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