Guest User
January 31, 2023
The rooms are lovely, big and very nice. Unfortunately, there was a burning/chemical smell in the hotel. The worst of it was on the third floor, where I stayed. I sent an email to reception saying that I thought the odor came from the radiator. A young man came up, asked what was wrong and then snarked that the element was off. Well, uh, yes, I turned it off. He walked out without saying another word. The next day I called reception two times about getting a different room on a higher floor. At this point, I had had more asthma attacks than I could count, my throat burned and my nose ran. I couldn't be accommodated on another floor, no problem. I had to leave. I told the receptionist and she said that I would have to pay for my whole reservation, which was supposed to be a month. I said, no way. I had stayed two nights and had paid for five in advance. I wasn't given a refund. I repeatedly told the receptionist and the man who came to my room that they needed to have the room looked at. Something was very wrong and someone could get sick. They both stared blankly at me. I'm guessing they knew something was wrong. There was no way I'd been the first person to complain. I ended up having to go to the doctor after I left. I was told I had an allergic reaction to some sort of chemicals. Nice, huh?