Clifton Park Hotel, Clifton Dr S, Lytham Saint Annes, FY8 1HN, United KingdomView Hotel Details
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Clifton Park Hotel - Exclusive to Adults Guest Reviews
4.1/5
Very Good
40 Reviews
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Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(4)
Negative reviews(2)
Beverley E
Checked in Sep 2024
Couples
2.0/5
Posted on Sep 12, 2024
I was bought this as a gift from my siblings for my 50th birthday. Emailed some queries the week before, one of which was did you need to book a slot to use the pool. They responded but failed to answer that question. Arrived, hotel lobby looked lovely so I was impressed. Asked about the pool, one slot left which was half an hour before the strict 6pm evening mealtime so we couldn't use it. Got back in time for the evening meal. Told where to sit. Meal was ok, not wow. Youngest people there and we're 50 and 60! Bedroom was very warm with a very large unsightly brown stain on the ceiling and several broken tiles in the bathroom. Breakfast-again strict time and told where to sit. Poor quality ingredients, very salty bacon and catering sausage with lidl sauces on offer. My husband went back to our room at 9.20 for a scheduled work phonecall. I followed after 10 minutes. 9.40 am member of housekeeping walked into our room. Same member of staff then ambushed us at the lift practically begging for a tip as apparently cleaning staff don't get a share of the tips. My husband obliged. We were later told by reception staff/possibly manager, that this isn't the case, they opted out of the tip sharing scheme. We left and received phonecalls and an email regarding an outstanding bar bill, which was a completely honest oversight on my husband's part. I responded to the email, £38.70 for 3 drinks!, I let them know that we hadn't enjoyed our stay and they responded that my comments would be forwarded to the manager. It's now over 48hrs later and I haven't received any contact regarding my feedback.
Response from Property: Hello, Sorry to be reading your review on my return to the hotel after my days off, which is the reason for me not contacting you sooner. It is obvious from your report that our Clifton Park did not suit your needs within a hotel environment and I apologise for this along with the couple of mis haps during your day/night stay with us. We appreciate that our hotel will not suit everyone all of the time, however, we all strive tirelessly to ensure that our guests are as comfortable and have as enjoyable stay as possible. I only wish that we may have been able to discus your disappointment upon departure or at some point during your stay and maybe given me the opportunity of rectifying some of the points raised. I am sure that the outstanding bill was on oversight and I appreciate your immediate response to this. I do hope that you still managed to celebrate your birthday and my apologies to you once again for your disappointment with our Clifton Park Hotel.
Dream777544
Checked in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 2, 2024
From Michael Wigham from Cockermouth Cumbria Just got home from the Clifton Park Hotel. We had three lovely rooms. We were there to celebrate my Mother's 100th birthday. The managers and staff could not have been any nicer. On the day itself Sunday 1st September, at the dinner, they brought us in a wine bucket a bottle of champagne, as well as a lovely card. We have been to this hotel for a number of years and we would highly recommend it. We also can recommend the entertainment that is on each night.
Response from Property: Hello Michael, Thank you for taking the time to place this wonderful 5 star review on our site after celebrating with us for a wonderful occasion and for an amazing lady. We at the Clifton Park were both honoured and privileged to have played a part in this amazing celebration and I thank you for choosing us as the venue. I do hope that we are welcoming you all again to the hotel soon for many more memorable holidays.
55Total
Checked in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 17, 2024
Stayed for one night with dinner and breakfast included. Pleasant stay. Room was lovely and warm . Food was delicious with a good choice on the menu. Staff were very polite and helpful. Plenty of parking spaces and location is central to all the shops and near to the promanade.. Will recommend to friends and family, thank you.
Response from Property: Hello, and thank you for taking the time to place your review on our site after your recent stay with us at the Clifton Park Hotel. I am delighted to read that the stay was enjoyed with the exceptional service and customer care, which we are fast becoming renowned for, was experienced. I am pleased to read further that the food and menus served were all enjoyed and I am delighted that you could recommend us to your family and friends and I look forward to welcoming you back to our hotel in the future.
Coastal34811038051
Checked in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 9, 2024
We stayed here using our Buy a gift voucher, we stayed on the ground floor and the room was nice , you can see the hotel is going through some refurbishment as the room looked mix match a nice chair in room but then an old chair that does not go . We had a problem with the kettle this was changed quickly. Only issue was the fire alarm going off from 6.30am on and off till 8am kept guests awake I'm sure if you wanted a lie in but communication was poor seems to have been breakfast cooking? Staff were polite and plenty of parking definitely recommend.
Response from Property: Hello and Thank you for taking the time to place your review on our site after your recent visit. I am delighted to read that everything was to your satisfaction apart from the early wake up call, kindly provided by a guest overflowing the bathroom from above, not the chef with breakfast thank fully. I appreciate your noticing the small improvements we are making in order to make an even more comfortable stay for our guests and that you able to recommend our hotel to others.
RobertS568
Checked in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 26, 2024
Another visit to Clifton Park that is worthy of a six button review. Another great weekend of good food and fantastic entertainment. John and the team were, as always, very helpful and bend over backwards to ensure every guest is catered for. The entertainment each night of our weekend was excellent and again catered for a mixed audience. Accomodation was good too. Our room was spacious, comfortable and clean. Food is good and the menu allows for a good variety of foods. The whole atmosphere at this hotel somehow manages to build good friendships between the guests and in return guests are often repeat customers again reinforcing those friendships. Looking forward to our return visit in November.
Response from Property: Hello Robert, and a BIG thank you for taking the time to place this wonderful 5 star review on our site after your recent visit. The heading you have used is an amazing summary of what we all at the Clifton Park are fast becoming very proud of as a team and I do hope that this reflects in our everyday performances. You have described everything about your stay with us exactly as we strive tirelessly each day to achieve for all our guests and I thank you for this. I look forward to welcoming you again in November.
Guest User
Checked in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 20, 2024
Weekend away with 12 of us for in-laws golden wedding anniversary. Rooms really good. Food when we ate there on Saturday night cannot complain. Breakfast was ok only. The matrie d on the Saturday was damn right rude. Rest of staff outstanding.
Christine A
Checked in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 6, 2024
We had a lovely birthday meal with my parents. We were a large group and the food was delicious and it was very comfortable to sit in the lounge afterwards with the piano and we felt very welcome. My parents go regularly and the staff always make them feel special.
hugh s
Checked in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 30, 2024
Got a buyagift voucher as a present and had a night here, I have given it four stars as the room decor could have been better, just needed redecorating, The hotel itself is very nice with plenty off lounge seating for relaxing. it is more an older persons hotel so you dont tend to get many children there ,so no screaming and shouting was observed. This created a very relaxed atmosphere, and a lovely place to go. The dining room is first class, and the service is tops. Lovely waitress. that puts you at ease and lets you know exactly whats on offer. The menu has plenty of choice, and the breakfast is help yourself , bacon eggs, sausage, mushrooms, beans ,toast, juices, also cereals. I cant fault this hotel, except maybe just the room looked a bit tired. Forgot to mention they have entertainment at night if you want to stay in. Parking is at a premium but plenty on the main road so no problem there. Very friendly hotel , staff great , Dont forget to book a slot for a swim if you want one, its only small but enough. Fantastic stay.
Response from Property: Hello and thank you for taking the time to place your review on our site after your recent stay with us. The review is a glowing account of what we at the Clifton Park strive to achieve for our guests on every visit. I am delighted to read that your stay was an enjoyable one with everything to your satisfaction. The hotel is actually adults only which explains why you were finding it difficult to find any children. I appreciate your comments in relation to your accommodation, we have a refurbishment program underway in relation to our bedrooms but we are limited as to when we can carry out the refurbishments and these have got to be prioritised due to time of year and demand. I do hope that we will have the pleasure of your company again soon at the hotel.
angelaw148
Checked in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 1, 2024
Stayed for 8 marvellous days. They are perfect combination of efficient and as I come back regularly they are great friends who always remember you with affection and love. So if you are a solo traveler like me it means you don’t feel lonely. The in-house made desserts are excellent also they make a superb old fashioned ice cream sundae. If you ever need help just ask John the manager who will do whatever it takes to give you an excellent time also he is fun to be around as well as the staff. Also they have an excellent bar where Will and John can make a Grand Marnier coffee and cocktails. The entertainment is great especially the singer Bryan Scott who has such a great range of songs. An all around perfect holiday
Response from Property: Angie, Thank you for taking the time to place this wonderful five star review on our site after your recent stay with us. It is always a delight to have you staying and I do hope that we are going to have you back soon. The review really does make me feel so proud of everything we are doing to ensure all our guests are welcomed and made to feel special, the staff really are a great asset to the hotel and I am sure that the majority of them do look on you as a friend now, which is wonderful. Thank you once again for the very kind words and Will and I look forward to being of service to you again and providing you with the many coffee's and cocktails.
DanielR642
Checked in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 29, 2024
We stayed here with my parents for a weekend in Blackpool for my mums birthday. Great price and staff were very lovely and friendly. My parents have visited here loads of times, they have functions on here and have always good entertainment on.
Response from Property: Hello Daniel, Thank you for choosing the Clifton Park as the venue to celebrate your mums birthday and I am pleased to read that everything was to your satisfaction. All our staff are a credit to the hotel, each one so dedicated and helpful in their approach with all our guests and I am so pleased that this was noted by yourselves. It is always a pleasure to have your mum & dad with us, along with their friends, a great loyalty to our hotel and myself.
811jandan
Checked in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jun 26, 2024
Monday to Friday break was just what I needed after a family bereavement. The hotel is lovely rooms spotless and nothing is tk much trouble for John and his team. Food is excellent both at breakfast and evening meal great choice of deserts all homemade by the chef
Response from Property: Hello, Thank you for taking the time to place your five star review on our site after your recent Monday to Friday break with us at the Clifton Park. I am delighted to read that we were able to help and provide a relaxing break after your recent bereavement and that you were able to enjoy our wonderful service and facilities that we provide. Our Kitchen team will really appreciate your mention of the excellent food served at both breakfast and dinner and that you noticed our wide array of "homemade deserts" each evening, which we at the Clifton Park are renowned for providing. I look forward to having the pleasure of you staying with us again in the future.
patricialB1007PD
Checked in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 20, 2024
Fabulous hotel. The room we had was a bit small but it had everything we needed. It was spotless. The staff cannot do enough for you. There was a singer on in the evening, plenty of room for dancing . Outside there’s a courtyard which is a suntrap. Also a few outside tables on a small terrace at the front. There’s a lovely swimming pool. Ideally suited for the more mature persons.
Response from Property: Hello Patricia, Thank you for taking the time to place your wonderful review on our site after your recent visit to us at the Clifton Park Hotel. I am delighted to read that you were more than satisfied with the service and facilities that we operate with and that our staff were pleasant and helpful in their approach. I do hope that I will have the pleasure of welcoming you back to the hotel in the nearer future.
Carl S
Checked in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 8, 2024
This is the second time that we have been to this hotel. It was just as wonderful as last Special shout out to Chloe and Adrianna . The welcome and service whilst we were there was amazing and so heartfelt. The facilities in this hotel are second to none
Response from Property: Hello Carl, Thank you for being with us once again with the ELMC, and I am delighted to read that your visit this time was as enjoyable as the last, good to read that the superb service and customer care that we provide is consistent. I thank you for taking the time to place your 5 star review on our site, and I am sure Chloe & Adrianna will be delighted to see their recognition for shining during your stay. I look forward to being of service to you once again in the future with ELMC or perhaps as an independent traveller to the hotel.
camelharvey
Checked in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 3, 2024
Excellent Hotel much better than expected. Staff really friendly and accomodating nothing was an issue they are credit to the Hotel. Swimming pool and Jacuzzi both excellent you need to book a slot then you have it to yourself for an hour. Lots of free parking at the hotel and on the road outside. Food very good, especially deserts :) I have recommended you to my friends thanks for a great stay.
Response from Property: Hello and thank you for taking the time to place this wonderful review on our site after your recent visit. I am delighted that we met with your expectations and more. I must agree with you on the staffing, they really are a credit to the hotel and have so much respect and an amazing attitude in providing excellent service with a wonderful manner in every department. Delighted that you were able to enjoy our leisure facilities and I do hope that I am given the opportunity of being of service to you again at our Clifton Park Hotel.
DebbieOatcake
Checked in May 2024
Couples
5.0/5
Outstanding
Posted on May 30, 2024
From the minute we arrived John was so lovely and helpful. The hotel is nice and clean with super entertainment. Wonderful food for breakfast and evening meals. We love the relaxing swimming pool and jacuzzi. We will definitely be booking again.
Response from Property: Hello Debbie, Thank you for taking the time to place your wonderful 5 star review on our site after your recent visit to our Clifton Park Hotel. It was a pleasure to have you both staying with us and a delight being of service to you both. Your comments really do describe the hotel and its facilities in the way we have become renowned for providing and I thank you for that. I look forward being of service to you both again in the future upon your return visit.